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Cerb
by Cerb
What Cerb is
Cerb is a customer support platform built around shared inbox work and service processes. Its listed capabilities include SLA management, a help center, ticket automation, a customer portal, and API access. The platform listing is API. Cerb offers a Community plan with unlimited workers and unlimited seats, plus three concurrency slots and two AI agent turns per slot. Its paid options include self-hosted licensing and cloud plans. Licensed Self-Hosted costs $40 a month, billed at $40 per seat/month, and includes six AI agent turns per slot. Cerb Cloud costs $40 a month, billed at $40 per seat plus $40 per slot/month; the first three slots are included, with two AI agent turns per included slot. Cerb Cloud Slots costs $40 a month, billed at $40 per slot/month, with the first three slots included. These plans distinguish between seat-based licensing and slot-based cloud costs, with different AI agent turn allowances described for the Community and Cerb Cloud plans. The maker is Cerb, founded in 2001 and headquartered in Covina, California, USA.
Who it suits
Cerb suits support teams that need a shared inbox alongside SLA management, ticket automation, a help center, or a customer portal. Its Community plan offers unlimited workers and seats, while paid plans provide self-hosted licensing or cloud arrangements priced by seats and slots.
What it does well
- Shared inbox with SLA management.
- Includes help center and customer portal capabilities.
- Ticket automation and API access are available.
- Community plan has unlimited workers and seats.
- Self-hosted and cloud paid plans are offered.
What to know first
- Cerb Cloud pricing adds a per-slot charge to per-seat billing.
- Community includes three concurrency slots.
- Community includes two AI agent turns per slot.
Limits
The Community plan includes three concurrency slots and two AI agent turns per slot. Cerb Cloud includes the first three slots and two AI agent turns per included slot; Cerb Cloud Slots includes the first three slots.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Community | Unlimited workers · Unlimited seats · 3 concurrency slots · 2 AI agent turns per slot | On request |
| Cerb Cloud Slots | $40 per slot/month; first three included · First 3 slots included | $40 a month |
| Community self-hosted | Free forever · Unlimited workers/seats · 3 concurrency slots · 2 AI agent turns per slot · all features · self-hosted | Free |
| Licensed self-hosted | $40 per seat/month · Uncapped concurrency · 6 AI agent turns per slot · queue-lane configuration · same-business-day email support | $40 a month |
| Cerb Cloud | $40 per seat/month + $40 per slot/month, first three included · Managed hosting · backups and point-in-time recovery · scaling/monitoring · free trial while active | $40 a month |
As cerb.ai lists them, read 22 Sept 2026. The maker's own page has the final word.
Getting started
- Open the Cerb website.
- Choose the Community, Licensed Self-Hosted, or Cerb Cloud plan.
- For Cerb Cloud, account for seat billing and the included first three slots.
- For Licensed Self-Hosted, use the self-hosted plan billed per seat.
- Use the shared inbox and the listed support capabilities for your service work.
Verdict
Choose Cerb if your support team needs shared inbox workflows with SLA management, automation, and customer-facing help tools. Compare the plan billing and slot allowances to find a fit, especially if choosing Cerb Cloud, which bills per seat and per slot.
Questions
Does Cerb have a free plan?
Yes. The Community plan has unlimited workers and seats, three concurrency slots, and two AI agent turns per slot.
How much do Cerb's paid plans cost?
Licensed Self-Hosted is $40 a month, billed at $40 per seat/month. Cerb Cloud is $40 a month, billed at $40 per seat plus $40 per slot/month. Cerb Cloud Slots is $40 a month, billed at $40 per slot/month.
What does Cerb Cloud include?
The first three slots are included, with three included concurrency slots and two AI agent turns per included slot.
What does Cerb Cloud Slots cost?
It is $40 a month, billed at $40 per slot/month, with the first three slots included.
What customer support features does Cerb offer?
Listed capabilities include a shared inbox, SLA management, a help center, ticket automation, a customer portal, and API access.
Who makes Cerb?
The maker is Cerb. It was founded in 2001 and is headquartered in Covina, California, USA.
Facts from Cerb's own pages
- AI agents
- AI agents are worker records that can own tickets, join groups, use tools, assist staff or customers, and connect to fourteen model providers or a self-hosted endpoint. · cerb.ai, 15 Oct 2026
- API
- The REST Web API supports automation, synchronization, ticket creation, record searches, notifications, tasks and automation execution, with OAuth 2.0 and XML or JSON responses. · cerb.ai, 15 Oct 2026
- API access
- Yes · cerb.ai, 22 Sept 2026
- Automations
- Cerb includes a browser editor and debugger, the KATA automation language, event and toolbar triggers, visual forms and web-API integration. · cerb.ai, 15 Oct 2026
- Company
- Cerb is made by Webgroup Media, LLC, which lists a Covina, California address and says it was founded in 2001. · cerb.ai, 15 Oct 2026
- Company funding
- The company describes itself as lean, profitable and organically bootstrapped rather than venture funded. · cerb.ai, 15 Oct 2026
- Corporate filing
- A California business profile lists Webgroup Media LLC as active, formed April 27, 2001, in Covina, with software as its business activity. · bizprofile.net, 15 Oct 2026
- Customer portal
- Yes · cerb.ai, 22 Sept 2026
- Database support
- The installer supports MySQL and MySQL-compatible forks including Aurora, MariaDB, Percona and WebScaleSQL, with InnoDB recommended. · cerb.ai, 15 Oct 2026
- Documentation
- The documentation covers getting started, administration, development, plugins, security, configuration, upgrades, backups and detailed API references. · cerb.ai, 15 Oct 2026
- Founded
- 2001 · cerb.ai, 28 Sept 2026
- Free plan
- Yes · cerb.ai, 22 Sept 2026
- Headquarters
- Covina, California, USA · cerb.ai, 28 Sept 2026
- Help center
- Yes · cerb.ai, 22 Sept 2026
- Integrations
- Connected services support OAuth, API keys, bearer tokens, HTTP Basic, AWS credentials, OpenID Connect, SAML, webhooks, portals and plugins. · cerb.ai, 15 Oct 2026
- License
- Cerb uses the Devblocks Public License 1.0, granting royalty-free private use while requiring public source for modifications and prohibiting circumvention of per-seat licensing. · cerb.ai, 15 Oct 2026
- Limit: free concurrency
- Community self-hosting is limited to three concurrency slots and two AI-agent turns per slot; licensed installations remove the slot cap and raise turns to six. · cerb.ai, 15 Oct 2026
- Limit: scaling operations
- Cerb says larger self-hosted deployments may require Redis or compatible caching plus search infrastructure such as Elasticsearch, Qdrant or Pinecone. · cerb.ai, 15 Oct 2026
- Limit: usability polish
- G2 reviewers report that user creation is difficult without SSO, settings can be hard to locate, and visual profile customization is limited. · g2.com, 15 Oct 2026
- News: Cerb 12.0
- Cerb 12.0 was described as in development on September 7, 2026 with more than 479 improvements and requirements of PHP 8.5+ plus MySQL 8.0+ or MariaDB 10.5+. · cerb.ai, 15 Oct 2026
- Ownership and size
- Crunchbase describes Webgroup Media as a private company headquartered in Brea, California with 1–10 employees and identifies Jeff Standen and Daniel Hildebrandt as principals. · crunchbase.com, 15 Oct 2026
- Plugin extensibility
- Plugins can add integrations, record types, automation commands and widgets; third-party plugins may use any license and may be sold. · cerb.ai, 15 Oct 2026
- Praise: customization
- G2 reviewers praise extensive customization, team-specific workflows and configurable personal page views. · g2.com, 15 Oct 2026
- Praise: support and development
- FeaturedCustomers testimonials praise reporting dashboards, easy upgrades, continuous development and responsive support. · featuredcustomers.com, 15 Oct 2026
Where Cerb stands on Freedom251
- Help desk software#2 of 101
- Shared Inbox Software#1 of 30