Vtiger Help Desk is a customer support tool for managing cases and team workflows. It includes a shared inbox, SLA management, a help center, ticket automation, a customer portal and API access. Case creation, assignment and resolution can be automated, while insights show measures such as resolution time, workload and satisfaction ratings. Teams can coordinate through @mentions, co-owners, internal tickets and work orders. The free plan allows up to 10 users and 3,000 records, with 1,000 emails per month and 3 GB of storage. A 15-day trial is available without a credit card. Paid plans are shown from $12/user/mo (annual); pricing information also lists a starting price of INR 840 per user per month. Pricing can be viewed yearly or monthly, and yearly billing is listed as saving up to 34%. Mobile apps are available for iPhone, iPad and Android devices. Vtiger lists integrations with more than 500 business applications and provides user management. Existing plans can be upgraded or downgraded at any point.
Who it is for
It suits support teams that need case automation, shared inboxes, service-level tracking and customer-facing help resources. The free plan may fit teams of up to 10 users within its record, email and storage limits.
What is good
- Automates case creation, assignment and resolution.
- Includes shared inbox, SLAs and customer portal.
- Free plan supports up to 10 users.
- Mobile apps available for iPhone, iPad and Android.
- Integrates with more than 500 business applications.
What to know first
- Free plan is capped at 3,000 records.
- Free plan includes 1,000 emails per month.
- Free plan includes 3 GB of storage.
- 15-day trial only.
Verdict
Vtiger Help Desk covers case handling, team coordination and help resources, with a free tier and a no-card trial. Review the free plan’s user, record, email and storage limits before choosing it.
Vtiger Help Desk plans and pricing
All plansCompared on help desk software
- Free plan
- Yes
- Paid from
- $12/user/mo
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
- Customer portal
- Yes
- API access
- Yes
- Included agent seats
- 10
