Freedom251 › Help desk software
Qisutu
by Qisutu
What Qisutu is
Qisutu is an open-source help desk and service desk system licensed under AGPL-3.0-or-later. Tickets combine email, replies, internal notes, attachments, status changes, and time entries in chronological histories. Service levels, calendars, escalations, notifications, and automation support operational workflows. Incoming and outgoing mail connect through IMAP and SMTP, including Microsoft 365 and Google accounts. A customer portal gives customers, customer users, and organizations structured access to requests and service information. Qisutu also includes a knowledge base, CMDB, REST API, and add-ons for integrations and extensions. Listed security features include LDAP authentication, two-factor authentication with recovery codes, and S/MIME email encryption, decryption, signing, and signature checks. Organizations can self-host or choose managed hosting. Interfaces support German, English, French, and Italian. Support packages and hosting plans are available, including Support M Hosting at €4.60 a year.
Who it suits
It suits internal IT, customer service, and specialized service teams needing ticket workflows and customer access. Organizations can self-host or use professionally managed hosting.
What it does well
- Open-source AGPL-3.0-or-later licensing
- Combines tickets, SLAs, automation, and portal access
- Supports IMAP and SMTP integrations
- Includes REST API and add-on system
- Offers self-hosting or managed hosting
What to know first
- Hosting and support terms vary by plan
- Support M Hosting excludes Kim-AI
- Managed hosting is a separate offering
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Support M Hosting | per year · Without Kim-AI · unlimited agents · 50 service requests · maximum 8 add-ons | €4.60 a year |
| Support L Hosting | All prices are per year. · Unlimited service requests · Mon–Fri 08:00–20:00 service window · 2-hour maximum response time for critical impact · 6 simultaneous add-ons | €7,000 a year |
| Support XL Hosting | All prices are per year. · Unlimited service requests · 24/7/365 service window · 0.5-hour maximum response time for critical impact · Unlimited simultaneous add-ons | €13,000 a year |
| Support Mk Hosting | 50 service requests · Mon–Fri 09:00–17:00 service window · 4-hour maximum response time for critical impact · 4 simultaneous add-ons | On request |
| Support Lk Hosting | Unlimited service requests · Mon–Fri 08:00–20:00 service window · 2-hour maximum response time for critical impact · 6 simultaneous add-ons | On request |
| Kim-AI Only | per year · No support | €1.20 a year |
| Support XL | per year · Without Kim-AI · unlimited agents · unlimited service requests · unlimited add-ons | €12 a year |
| Support XLK | per year · With Kim-AI · unlimited agents · unlimited service requests · unlimited add-ons | €14.20 a year |
The first 8 of 15 plans, as qisutu.de lists them, read 11 Oct 2026. The maker's own page has the final word. Every plan
Verdict
Qisutu brings ticket history, service workflows, customer access, knowledge management, and integrations into an open-source system. Its deployment choice and multilingual interface suit teams that need control over hosting and operations.
Facts from Qisutu's own pages
- API access
- Yes · qisutu.de, 20 Sept 2026
- API and extensions
- A REST API and add-on system support integrations and functional extensions. · qisutu.de, 11 Oct 2026
- Audience
- Qisutu describes itself as suitable for internal IT, customer service, and specialized service teams. · qisutu.de, 11 Oct 2026
- Customer access
- The customer portal provides customers, customer users, and organizations structured access to requests and service information. · qisutu.de, 11 Oct 2026
- Customer portal
- Yes · qisutu.de, 20 Sept 2026
- Downloads
- The download page links to a server download and the Qisutu GitHub repository. · qisutu.de, 11 Oct 2026
- Headquarters
- Carros, France · qisutu.de, 28 Sept 2026
- Help center
- Yes · qisutu.de, 20 Sept 2026
- Hosting
- Organizations can self-host Qisutu or choose a professionally managed hosting solution. · qisutu.de, 11 Oct 2026
- Integrations
- Incoming and outgoing mail can connect through IMAP and SMTP, including Microsoft 365 and Google accounts. · qisutu.de, 11 Oct 2026
- Knowledge and configuration
- Qisutu includes a knowledge base and CMDB linked to operational service work. · qisutu.de, 11 Oct 2026
- Languages
- The interface supports German, English, French, and Italian-speaking agents and customer users. · qisutu.de, 11 Oct 2026
- Product
- Qisutu is an open-source ticketing system for help desk and service desk teams, licensed under AGPL-3.0-or-later. · qisutu.de, 11 Oct 2026
- Provider
- The legal notice names Franziska Steps as provider and gives an address in Carros, France. · qisutu.de, 11 Oct 2026
- Security
- The feature page lists LDAP authentication, two-factor authentication with recovery codes, and S/MIME email encryption, decryption, signing, and signature checks. · qisutu.de, 11 Oct 2026
- Shared inbox
- Yes · qisutu.de, 20 Sept 2026
- SLA management
- Yes · qisutu.de, 20 Sept 2026
- Support
- Support packages include remote updates, service requests, and support through the Qisutu portal and email, with phone and TeamViewer support also listed. · qisutu.de, 11 Oct 2026
- Ticket automation
- Yes · qisutu.de, 20 Sept 2026
- Ticket handling
- Tickets combine email, replies, internal notes, attachments, status changes, and time entries in a chronological history. · qisutu.de, 11 Oct 2026
- Workflow
- Service levels, calendars, escalations, notifications, and automation support service workflows. · qisutu.de, 11 Oct 2026
Where Qisutu stands on Freedom251
- Help desk software#24 of 101