ProProfs Help Desk

What ProProfs Help Desk is

ProProfs Help Desk is customer support software for handling tickets through a shared inbox. It includes ticket automation and SLA management, along with a help center and customer portal for support content and customer access. API access is also included. The free plan is for one agent and allows up to 100 tickets per month. For a single user, Essentials costs $29.99 per month and includes 1,000 tickets monthly; Business is also $29.99 per month and includes 6,000 tickets monthly. Business Complete Elite has three user seats and allows 15,000 tickets per month; its listed price is $179.97 per month with annual billing stated. The pricing note gives an annual-billing starting price of $23.88 per user per month. ProProfs Help Desk is listed with an API platform, and its headquarters are in Santa Monica, California, USA. The combination of shared ticket handling, service-level management, automation, and a customer portal makes it suited to teams that organize support requests centrally. Plan details vary by ticket allowance and seat count, so the monthly ticket cap and team size are useful points to consider when choosing an option.

Who it suits

ProProfs Help Desk suits support teams that need a shared inbox, ticket automation, and SLA management. Its free plan serves a single agent with a 100-ticket monthly allowance, while paid plans offer larger ticket allowances and, on Business Complete Elite, three user seats.

Limits

The free plan covers one agent and 100 tickets per month. Essentials includes one user and 1,000 tickets monthly; Business includes one user and 6,000 tickets monthly.

Getting started

1. Open the ProProfs Help Desk website.
2. Choose the free plan or a paid plan based on agent seats and monthly ticket allowance.
3. Use the shared inbox to manage support tickets.
4. Set up ticket automation and SLA management.
5. Use the help center and customer portal for customer support access.

Verdict

Pick ProProfs Help Desk if you want to manage support tickets in a shared inbox with automation, SLAs, and customer-facing help resources. The free plan is limited to one agent and 100 tickets monthly; teams needing more capacity can consider Essentials, Business, or Business Complete Elite based on ticket volume and seats.