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No. 11 of 101 ·Help desk software

ProProfs Help Desk

API · paid plans from $29.99/mo

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Freedom report

Two barsScore 7.2

  • Free tierA free tier is on its own pricing page
  • Open codeNo open-source code on record
  • Runs widely0 of 6 device platforms
  • DocumentedPlans, terms and facts published

ProProfs Help Desk is ranked #11 of 101 in help desk software on Freedom251. It runs on API. There is a free plan. Paid plans start at $29.99/mo.

ProProfs Help Desk plans and pricing

All plans
Free Plan Free single agent / forever free 1 agent · 100 tickets/month proprofsdesk.com · 25 Sept 2026
Essentials $29.99/mo billed monthly 1 user · 1,000 tickets/month proprofsdesk.com · 25 Sept 2026
Business $29.99/mo billed monthly 1 user · 6,000 tickets/month proprofsdesk.com · 25 Sept 2026
Business Complete Elite $179.97/mo Annual billing stated on plan 3 user seats · 15,000 tickets/month proprofsdesk.com · 25 Sept 2026

Compared on help desk software

Free plan
Yes
Paid from
$23.88/user/mo
Shared inbox
Yes
SLA management
Yes
Help center
Yes
Ticket automation
Yes
Customer portal
Yes
API access
Yes
Included agent seats
1

Best ProProfs Help Desk alternatives

See all 12
Three bars Chatwoot Free tierOpen source No. 1$19/mo9.3 One bar Freshdesk Free tier No. 2$19/mo7.9 One bar Vtiger Help Desk Free tier No. 3$12/mo7.9 One bar Zoho Desk Free tier No. 4₹420/mo7.8 One bar Help Scout Free tier No. 5$25/mo7.8 One bar Odoo Helpdesk Free tier No. 6Free7.7