Side by side
Hiver vs ProProfs Help Desk
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan API
Hiver combines shared inbox features with support tools such as SLA management and ticket automation. Compare the annual plan limits with your team's needs before moving beyond the free plan.
Visit Hiver Free plan API
Pick ProProfs Help Desk if you want to manage support tickets in a shared inbox with automation, SLAs, and customer-facing help resources. The free plan is limited to one agent and 100 tickets monthly; teams needing more capacity can consider Essentials, Business, or Business Complete Elite based on ticket volume and seats.
Visit ProProfs Help DeskThe facts
| Hiver | ProProfs Help Desk | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API | API |
| Lowest paid plan | Growth: $25 a month | Essentials: $29.99 a month |
| Plans published | 3 | 4 |
| Maker | Not published | Not published |
| Website | hiverhq.com | proprofsdesk.com |
| On help desk software | #17 of 101 | #21 of 101 |
Hiver: what it does well
- Free plan includes 2 agent seats.
- Includes SLA management and ticket automation.
- Help center and customer portal are listed.
- API access is available.
- A 7-day trial is offered.
What to know first
- Growth is limited to 2 shared inboxes.
- Growth includes 10 users and 2 custom fields.
- Paid plans are billed annually.
ProProfs Help Desk: what it does well
- Shared inbox centralizes customer support tickets.
- SLA management and ticket automation are included.
- A help center and customer portal are available.
- Free plan includes one agent and 100 tickets monthly.
- API access is included.
What to know first
- The free plan is limited to one agent.
- Free plan allows 100 tickets per month.
- Essentials and Business each list one user seat.
Alternatives to Hiver Alternatives to ProProfs Help Desk The whole list