Freedom251 › IT Knowledge Base Software
Helpy
What Helpy is
Helpy is a customer support platform for organizations that want control over customer data. Its shared inbox and ticketing tools include statuses, groups, canned replies, private notes, triggers, automatic assignment, advanced search, and satisfaction tracking, alongside SLA management, a help center, customer portal, and API access. Helpy Connect adds one-to-one live chat, knowledgebase suggestions, a pre-chat form, and chat-to-email follow-up. The maker says its Carin AI agent can solve 50–80% of requests autonomously. Helpy can be deployed on a server in a customer’s cloud, data center, or office to set storage, retention, and access policies. Data masking scrubs email addresses, phone numbers, Social Security numbers, IP addresses, and credit card numbers from support communications; customer data can also be deleted or anonymized for GDPR or CCPA requests. Integrations include HubSpot, Jira, Salesforce, GitHub, Google Sheets, Slack, Trello, and Zapier. Helpy offers a REST API, webhooks, and SAML, OAuth, and LDAP single sign-on for private cloud deployments. Helpy Cloud has a 14-day trial and is free for three agents without a credit card. Self Hosted is listed at $40 a month per seat, with an annual contract required.
Who it suits
Helpy suits support teams that want ticketing, self-service, and chat while controlling customer-data handling. Organizations can choose self-hosted deployment or cloud-hosted plans.
What it does well
- Includes ticket automation and SLA management
- Supports data masking and deletion requests
- Offers REST API and webhooks
- Cloud trial lasts 14 days
What to know first
- Self-hosted plan requires an annual contract
- Self-hosted guide specifies Ubuntu 18.04 and at least 2 GB RAM
- Cloud plans are cloud hosted only
Limits
The Cloud trial lasts 14 days and the start page says it is free for three agents. The Self Hosted plan is $40 a month, requires an annual contract, and is charged per seat.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Self Hosted | Annual contract required; per seat · Includes every feature offered · privacy and security · core and advanced ticketing · helpcenter and knowledgebase · live chat · team permissions | $40 a month |
| Essential | Cloud hosted only | On request |
| Essential | Cloud hosted only | On request |
| Basic | Cloud hosted only · Core ticketing · Advanced ticketing · Customizable help center · API · Knowledge base | On request |
| Basic | Cloud hosted only · Core ticketing · Advanced ticketing · Customizable help center · API · Knowledge base | On request |
| Enterprise | Multiple accounts · full whitelabel · resell rights · product embed | On request |
As helpy.io lists them, read 12 Oct 2026. The maker's own page has the final word.
Getting started
- Open Helpy's website
- Choose Helpy Cloud or a self-hosted deployment
- For self-hosting, prepare Ubuntu 18.04 with at least 2 GB of RAM
- Start the 14-day Cloud trial without a credit card
- Connect listed integrations or use the REST API and webhooks
Verdict
Helpy brings ticketing, customer self-service, live chat, and data-handling controls into one support platform. Review hosting requirements and plan details, particularly if you need self-hosting or a cloud option.
Questions
Is Helpy open source?
Yes. Helpy is listed as free, with an open-source pricing note.
Can Helpy be self-hosted?
Yes. It can run in a customer's cloud, data center, or office. The current self-hosted installation requires Ubuntu 18.04 and at least 2 GB of RAM.
What does the Self Hosted plan cost?
It costs $40 a month, billed under an annual contract and charged per seat.
Is there a free trial?
Yes. Helpy Cloud offers a 14-day trial and is free for three agents without a credit card.
Which integrations are listed?
Listed integrations include HubSpot, Jira, Salesforce, GitHub, Google Sheets, Slack, Trello, and Zapier.
Facts from Helpy's own pages
- AI
- The maker says its Carin AI agent can solve 50–80% of requests autonomously. · helpy.io, 12 Oct 2026
- API access
- Yes · helpy.io, 20 Sept 2026
- Authentication
- The maker lists SAML, OAuth, and LDAP single sign-on for private cloud deployments. · helpy.io, 12 Oct 2026
- Customer portal
- Yes · helpy.io, 20 Sept 2026
- Data masking
- Its data masking feature automatically scrubs email addresses, phone numbers, Social Security numbers, IP addresses, and credit card numbers from support communications. · helpy.io, 12 Oct 2026
- Deletion requests
- Helpy supports deleting or anonymizing customer data in response to GDPR or CCPA deletion requests. · helpy.io, 12 Oct 2026
- Developer tools
- Helpy includes a REST API and internal and external webhooks for integrations. · helpy.io, 12 Oct 2026
- Help center
- Yes · helpy.io, 20 Sept 2026
- Integrations
- Listed integrations include HubSpot, Jira, Salesforce, GitHub, Google Sheets, Slack, Trello, and Zapier; Helpy also offers an Open API. · helpy.io, 12 Oct 2026
- Live chat
- Helpy Connect provides one-to-one live chat, contextual knowledgebase suggestions, a pre-chat form, and chat-to-email follow-up. · helpy.io, 12 Oct 2026
- Privacy
- Helpy can be deployed on a server in the customer’s cloud, data center, or office to enforce its own data storage, retention, and access policies. · helpy.io, 12 Oct 2026
- Product
- Helpy is a customer support platform designed for organizations that want control over customer data. · helpy.io, 12 Oct 2026
- Self-hosted requirement
- The Helpy Pro installation guide states that it currently runs on Ubuntu 18.04 and requires at least 2 GB of RAM. · support.helpy.io, 12 Oct 2026
- Shared inbox
- Yes · helpy.io, 20 Sept 2026
- SLA management
- Yes · helpy.io, 20 Sept 2026
- Support
- Helpy provides a support knowledgebase and support by email or chat. · support.helpy.io, 12 Oct 2026
- Ticket automation
- Yes · helpy.io, 20 Sept 2026
- Ticketing
- Helpy includes ticket statuses, groups, canned replies, private notes, triggers, auto assignment, advanced search, and satisfaction tracking. · helpy.io, 12 Oct 2026
- Trial
- Helpy Cloud offers a 14-day trial, and the start page says it is free for 3 agents with no credit card required. · helpy.io, 12 Oct 2026
Where Helpy stands on Freedom251
- IT Knowledge Base Software#9 of 60
- Help desk software#26 of 101