ITFlow

ITFlow is ranked #10 of 60 in IT knowledge base software on Freedom251. It runs on API, Linux, Self-hosted, Web. There is a free plan.

ITFlow plans and pricing

All plans

ITFlow (self-hosted) Free Free and open source; self-hosted; hosting and sponsor support are paid services itflow.org · 3 Oct 2026

Compared on IT knowledge base software

Free plan: Yes
SSO support: Yes

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ITFlow

Product: ITFlow describes itself as a free, open-source platform for client IT documentation, ticketing, and billing.
Documentation: It stores client information including contacts, locations, vendors, computer assets, software licenses, domains, and documents.
Tickets: The ticketing system supports creating, prioritizing, and tracking support tickets.
Billing: Billing features include recurring invoices, quotes, automated reminders, and client payments via Stripe.
Other modules: The site also lists accounting, bulk email, calendars, lead management, a client portal, and a password manager.
AI integrations: The documentation lists Ollama, OpenAI, and LocalAI integrations for ticket rewording and summaries.
API: The API is version 1 and supports modules including assets, clients, contacts, credentials, documents, invoices, and tickets, with some operations marked partial or unavailable.
Password security: The documentation says login passwords are encrypted at rest using AES 128-bit encryption and advises backing up the master key.
Hosting: Users must currently host ITFlow themselves; the FAQ says hosted service is planned but not yet available.
Installation: The recommended installation method uses Debian; the documentation also lists manual Debian installation, HestiaCP, and community-supported Docker.
Windows support: The documentation says Windows installation is unsupported and that it cannot offer support for it.
Support: The forum is the stated place for product support, while sponsors may access private support.
Audience: The official documentation describes ITFlow as a free ITGlue or Hudu alternative for small MSPs.
Company history: The official site says ITFlow began in 2018 and moved to stable releases in January 2025.
Price from: Free

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Where it ranks on Freedom251

Best IT Knowledge Base Software in 2026#10 of 60
Best Network Documentation Software in 2026#6 of 26
Best IT Documentation Software in 2026#4 of 19

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Sources

itflow.org· checked 3 Oct 2026
docs.itflow.org/ai· checked 3 Oct 2026
docs.itflow.org/api· checked 3 Oct 2026
docs.itflow.org/passwords· checked 3 Oct 2026
docs.itflow.org/faq· checked 3 Oct 2026
docs.itflow.org/installation· checked 3 Oct 2026
docs.itflow.org/installation_apt· checked 3 Oct 2026
docs.itflow.org· checked 3 Oct 2026