Side by side
ITFlow vs Znuny
Both stand on it knowledge base software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APILinuxSelf-hosted+1
ITFlow brings a broad set of MSP functions into free, open-source software, but users need to provide and maintain their own hosting. Check the installation options and API limitations against your needs.
Visit ITFlow
Free plan Open source APILinuxSelf-hosted+1
Znuny offers a configurable service-management platform with multiple request channels and deployment choices. The software is free, while paid support adds service allowances and response commitments; mobile apps are not offered.
Visit ZnunyThe facts
| ITFlow | Znuny | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Yes |
| Runs on | API, Linux, Self-hosted, Web | API, Linux, Self-hosted, Web |
| Lowest paid plan | Free or on request | See the plans |
| Plans published | 1 | 8 |
| Maker | Not published | Not published |
| Website | itflow.org | znuny.com |
| On it knowledge base software | #10 of 60 | #6 of 60 |
ITFlow: what it does well
- Free and open source.
- Combines documentation, ticketing, and billing.
- Includes a client portal and password manager.
- Lists AI integrations for ticket rewording and summaries.
- API covers assets, clients, invoices, and tickets.
What to know first
- Users must host the software themselves.
- Windows installation is unsupported.
- Some API operations are partial or unavailable.
- Hosted service is planned but not yet available.
Znuny: what it does well
- Can run on a customer server or be hosted by Znuny.
- Supports portal, email, phone, web services, and monitoring channels.
- Automation covers routing, escalation, notifications, and state management.
- Offers more than 2,000 configuration options.
- Free, open-source software.
What to know first
- Mobile apps are not available.
- Paid support plans are priced annually.
- Support prices exclude VAT.