Side by side
Helpy vs Zammad
Both stand on it knowledge base software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APISelf-hostedWeb
Helpy brings ticketing, customer self-service, live chat, and data-handling controls into one support platform. Review hosting requirements and plan details, particularly if you need self-hosting or a cloud option.
Visit Helpy Free plan Open source APILinuxMac+3
Zammad combines ticket management, automation, and a knowledge base, with hosted and self-hosted options. Compare agent limits, storage, channels, support, and annual-billing prices across plans before choosing.
Visit ZammadThe facts
| Helpy | Zammad | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Yes |
| Runs on | API, Self-hosted, Web | API, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Self Hosted: $40 per seat a month | Starter v2: €9 per agent a month |
| Plans published | 6 | 6 |
| Maker | Not published | Not published |
| Website | helpy.io | zammad.com |
| On it knowledge base software | #9 of 60 | #5 of 60 |
Helpy: what it does well
- Includes ticket automation and SLA management
- Supports data masking and deletion requests
- Offers REST API and webhooks
- Cloud trial lasts 14 days
What to know first
- Self-hosted plan requires an annual contract
- Self-hosted guide specifies Ubuntu 18.04 and at least 2 GB RAM
- Cloud plans are cloud hosted only
Zammad: what it does well
- Tickets can be assigned, prioritized, and annotated internally.
- Automation, templates, and bulk actions support repetitive work.
- Web app supports over 40 languages.
- Free plan and 30-day trial are listed.
- REST API and integrations with named services are available.
What to know first
- Self-hosted customers handle updates, backups, and availability.
- Optional AI features cost €0.03 per AI call.
- Hosted support coverage is 8x5 CET.