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Respond.io
by Respond.io
What Respond.io is
Respond.io is a customer conversation platform for coordinating messages, calls, and campaigns across channels. It places WhatsApp Business Calls, Messenger Calls, VoIP, messages, and email in a shared customer thread, where human teams and AI Agents can work together. AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations. The service is aimed at mid-market B2C businesses handling high volumes of customer conversations, and supports multichannel campaigns, workflow automation, template management, and personalized variables.
Integrations listed include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. Respond.io states that it is GDPR compliant and ISO 27001 certified; it describes encryption in transit and at rest and daily database backups. Plans begin with Starter at $79/month for five users, while Growth and Advanced allow ten users and Enterprise allows unlimited users. A seven-day trial is available without a credit card, but there is no free plan. WhatsApp fees are separate from the subscription and charged by Meta according to usage.
Who it suits
Respond.io suits mid-market B2C businesses coordinating high volumes of customer conversations across channels. It may fit teams that want AI Agents to handle tasks such as lead qualification and appointment booking alongside human support.
What it does well
- Combines calls, messages, and email in shared customer threads.
- AI Agents can qualify leads, update CRMs, and book appointments.
- Supports broadcasts and workflow automation.
- Lists integrations including HubSpot, Salesforce, Zapier, and Google Sheets.
- Offers a seven-day trial without a credit card.
What to know first
- There is no free plan.
- Starter is limited to five users.
- WhatsApp fees are charged separately by Meta.
Limits
Starter includes five users, while Growth and Advanced include ten users; Enterprise allows unlimited users. Starter lists 5,000 AI credits, Growth starts with 10,000, and Advanced starts with 20,000. WhatsApp fees are additional and charged by Meta based on usage.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | $79/month; $948/yr (billed yearly) · 5 users · Unlimited monthly active contacts · 5,000 AI credits · Team and custom inboxes · Mobile app · AI Prompt and AI Assist · Basic reports · 2FA | $79 a month |
| Growth | $159/month; $1,908/yr (billed yearly) · 10 users · Starts with 1,000 monthly active contacts · Starts with 10,000 AI credits · Broadcasts · Workflows automation · AI Agents · Advanced reports · Zapier and Make integrations · Developer API | $159 a month |
| Advanced | $279/month; $3,348/yr (billed yearly) · 10 users · Starts with 1,000 monthly active contacts · Starts with 20,000 AI credits · Phone and email masking · Multiple workspaces · HTTP requests in workflows · Webhooks · SSO · Custom channels | $279 a month |
| Enterprise | Custom · Unlimited users · Higher workspace limit · Higher API rate limits · Starts with 40,000 AI credits | On request |
As respond.io lists them, read 29 Sept 2026. The maker's own page has the final word.
Getting started
- Open the Respond.io website.
- Choose a plan or begin the free seven-day trial; no credit card is needed for the trial.
- Set up a team within the user limit of the selected plan.
- Connect channels and services such as WhatsApp Business Platform, TikTok, HubSpot, or Salesforce.
- Use the mobile app or web platform to manage conversations.
Verdict
Choose Respond.io if your B2C team needs a shared multichannel conversation workspace with AI Agents and automation. Look elsewhere if you need a free plan or want WhatsApp usage fees included in the subscription.
Questions
Does Respond.io have a free plan?
No. A free seven-day trial is available without a credit card.
Which platforms does Respond.io support?
The listed platforms are Android, iOS, web, and API.
What integrations are listed?
They include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets.
Who makes Respond.io?
Respond.io is made by Respond.io, founded in 2017 and headquartered in Kuala Lumpur, Malaysia.
Are WhatsApp fees included?
No. Meta charges WhatsApp fees separately from the subscription based on usage.
Facts from Respond.io's own pages
- AI and sales
- AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations. · respond.io, 29 Sept 2026
- Audience
- The company describes the platform as built for mid-market B2C businesses with high-volume customer conversations. · respond.io, 29 Sept 2026
- Availability
- Respond.io says it serves over 10,000 brands across more than 180 countries. · respond.io, 29 Sept 2026
- Data protection
- The security page says data is encrypted in transit with 256-bit SSL/TLS and at rest with 256-bit AES, and databases are backed up daily. · respond.io, 29 Sept 2026
- Founded
- 2017 · respond.io, 28 Sept 2026
- Free plan
- No · respond.io, 22 Sept 2026
- Headquarters
- Kuala Lumpur, Malaysia · respond.io, 28 Sept 2026
- Integrations
- Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. · respond.io, 29 Sept 2026
- Plan limits
- The pricing page lists 5 users on Starter, 10 on Growth and Advanced, and unlimited users on Enterprise. · respond.io, 29 Sept 2026
- Product
- Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. · respond.io, 29 Sept 2026
- Security certifications
- Respond.io states that it is GDPR compliant and ISO 27001 certified. · respond.io, 29 Sept 2026
- Paid from
- 79 · respond.io, 22 Sept 2026
- Support
- The site advertises 24/7 human and AI support and lists scheduled success calls and an onboarding program among plan features. · respond.io, 29 Sept 2026
- Trial
- The pricing page offers a free 7-day trial and says no credit card is needed. · respond.io, 29 Sept 2026
- Unified inbox
- The platform brings WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into the same customer thread. · respond.io, 29 Sept 2026
- Usage charges
- WhatsApp fees are excluded from the subscription and are charged by Meta based on usage. · respond.io, 29 Sept 2026
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