Freedom251 › Live chat software
LiveChat
What LiveChat is
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel chat. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Other AI tools can suggest replies, summarize chats, refine wording, and propose conversation tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. Plans include Starter at $19 a month (billed annually), Team at $49 a month (billed annually), and Business at $79 a month (billed annually); Enterprise has no listed price. There is no free plan, but a 14-day trial is offered. All plans include 24/7/365 support, according to the pricing page.
Who it suits
LiveChat is positioned for B2B SaaS companies and ecommerce stores needing website chat for support, lead qualification, or sales. Its AI tools and Inbox views may also suit teams handling chats, tickets, and handoffs.
What it does well
- Shows visitor browsing activity and cart details.
- AI Agent can hand complex requests to a teammate.
- Inbox includes chats, tickets, and AI handoffs.
- Lists 200 integrations.
- All plans include 24/7/365 support.
What to know first
- There is no free plan.
- Starter includes one user and 100 visitors.
- Starter chat history is limited to 60 days.
- Extra AI resolution packages of 50 cost $49.50.
Limits
LiveChat has no free plan. Starter includes one user, 100 visitors, one recurring campaign, and 60 days of chat history; Essential includes 10 AI resolutions monthly, while Growth includes 200.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essential | Billed annually · 50 Live visitors tracked · 3 Proactive campaigns · 10,000 API calls · 1 AI Agent · 10 AI resolutions/month | $19 a month |
| Starter | per agent/month, billed annually · up-and-coming companies and startups | $19 a month |
| Team | per agent/month, billed annually · small and medium businesses · team features | $49 a month |
| Growth | Billed annually · 400 Live visitors tracked · 30 Proactive campaigns · 20,000 API calls · 10 AI Agents · 200 AI resolutions/month | $79 a month |
| Business | per agent/month, billed annually · enterprise-class businesses · advanced reporting · expanded management | $79 a month |
| Enterprise | custom pricing · large enterprises · dedicated Key Account Manager | On request |
As livechat.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Getting started
- Open https://www.livechat.com/
- Start the 14-day trial or select a paid plan
- Choose web, Windows, macOS, iOS, Android, or API access
- Invite teammates and configure the Inbox views
- Connect listed services such as Shopify, WooCommerce, WordPress, or WhatsApp
- Use live chat, chatbot, visitor tracking, and AI Agent tools
Verdict
LiveChat combines website messaging, visitor context, an AI Agent, and an Inbox for chat and ticket workflows. It offers a 14-day trial, but no free plan, and plan limits and prices vary by tier.
Questions
Is there a free plan?
No. LiveChat offers a 14-day trial, and paid pricing starts at $19 a month per user when billed annually.
Which platforms are supported?
The listed platforms are Android, API, iOS, macOS, web, and Windows.
How many integrations are listed?
LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo.
What does Starter include?
Starter costs $19 a month billed annually and includes one user, 100 visitors, one recurring campaign, and 60 days of chat history.
What does the AI Agent do?
It answers common questions using a knowledge base and rules, and can hand complex requests to a teammate with context attached.
What support is included?
The pricing page says all plans include 24/7/365 support.
Facts from LiveChat's own pages
- Included agent seats
- 1 · livechat.com, 20 Sept 2026
- Agent tools
- AI tools can suggest replies, summarize chats, refine wording, and suggest conversation tags. · livechat.com, 11 Oct 2026
- AI Agent
- AI Agent answers common questions using a knowledge base and rules, and can hand complex requests to a teammate with context attached. · livechat.com, 11 Oct 2026
- AI toolkit
- The product provides AI-assisted drafting, conversation summaries, writing cleanup, recurring-question detection and suggested tags. · livechat.com, 15 Oct 2026
- API
- The platform exposes Agent Chat and Customer Chat APIs over stateless Web API and stateful WebSocket real-time transports. · platform.text.com, 15 Oct 2026
- API allowances
- The current API page states 10,000 calls monthly on Essential, 20,000 on Growth and $29.50 for an extra 100,000 calls. · livechat.com, 15 Oct 2026
- Applications
- LiveChat provides browser access plus native Windows and Mac apps and mobile apps for iPhone/iPad and Android. · livechat.com, 15 Oct 2026
- Audience
- The maker describes LiveChat as designed for B2B SaaS companies and ecommerce stores. · livechat.com, 11 Oct 2026
- Website chatbot
- Yes · livechat.com, 20 Sept 2026
- Chat channels
- omnichannel · livechat.com, 20 Sept 2026
- Chat widget
- Visitors start conversations in an embeddable website widget while agents answer in the Agent App with customer context. · livechat.com, 15 Oct 2026
- Company facts
- LinkedIn lists Text as a public company founded in 2002 with 201–500 employees and headquarters in Boston, Massachusetts. · linkedin.com, 15 Oct 2026
- Compliance
- The maker lists SOC 2 Type 2, GDPR, CCPA, PCI DSS SAQ A, and Data Privacy Framework among its security and compliance credentials. · livechat.com, 11 Oct 2026
- Customer context
- The product can show visitor browsing activity and live cart contents, recent orders, and payment status in conversations. · livechat.com, 11 Oct 2026
- Free plan
- No · livechat.com, 20 Sept 2026
- Inbox
- The Inbox brings chats, tickets, and AI Agent handoffs together and supports assigned, queued, unassigned, supervised, and archived views. · livechat.com, 11 Oct 2026
- Independent review pricing
- TechRadar reports historical pricing of $20 Starter, $41 Team and $59 Business per agent monthly when paid annually, with a 14-day Team trial. · techradar.com, 15 Oct 2026
- Installation
- Manual installation uses JavaScript copied from the account and pasted before the website closing body tag; WordPress and Shopify plugins are also offered. · livechat.com, 15 Oct 2026
- Integrations
- The marketplace advertises more than 200 communication, ecommerce and CRM integrations. · livechat.com, 15 Oct 2026
- Limit: billing complaints
- Trustpilot complaints allege charges after cancellation, refusal of refunds and difficult account or billing resolution. · trustpilot.com, 15 Oct 2026
- Limit: mobile app
- An Apple reviewer reports an unattractive mobile interface and missed push notifications that left chats unanswered. · apps.apple.com, 15 Oct 2026
- Limit: notifications
- GetApp lists unreliable notifications, limited mobile functionality and connection or lag issues among recurring cons. · getapp.com, 15 Oct 2026
- Limit: pricing
- TrustRadius reviewers report that pricing changed substantially and that advanced reporting is restricted to an expensive Enterprise tier. · trustradius.com, 15 Oct 2026
- Live agent chat
- Yes · livechat.com, 20 Sept 2026
Where LiveChat stands on Freedom251
- Live chat software#46 of 94
- Conversational Support Software#15 of 27