Freedom251 › Live chat software
WebTalk
by WebTalk
What WebTalk is
WebTalk is a free web-based live chat platform from WebTalk, headquartered in London, United Kingdom. It provides an embeddable website widget and administration dashboard for chatting with visitors and tracking visits. Installation uses one script tag, needs no framework or build step, and is described as working with any website or framework. Teams can identify users by email, add custom traits, and manage profiles, conversation history, and CRM details across isolated workspaces. Widget settings include brand colors, position, icon, and greeting text. The listed free plans include unlimited conversations and team members, email and Web Push notifications, PWA and mobile support, conversation assignment, and open or close status. WebTalk says messages are delivered in under a second and polling keeps them synchronized. It lists TLS encryption, bcrypt password hashing, session authentication, and regular security reviews. Personal data is not sold or rented.
Who it suits
It suits teams that need website-based live-agent chat, visitor tracking, and lightweight CRM profiles. Its free plans are aimed at teams wanting unlimited conversations and members.
What it does well
- Installs with one script tag
- Unlimited conversations and team members
- Supports multiple isolated workspaces
- Widget branding and greeting are customizable
- Includes email and Web Push notifications
What to know first
- Website chatbot is not included
- Runs through a website chat channel
- Conversation messages and profiles are retained indefinitely unless deleted
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | Free forever · Unlimited conversations · Unlimited team members | Free |
| FREE FOREVER | Unlimited conversations · Unlimited team members · Embeddable widget SDK · User identification & CRM · Multi-workspace support · Widget customization · Conversation assignment · Open / close status · Email notifications · Web Push notifications · PWA & mobile support | Free |
As webtalk.sh lists them, read 23 Sept 2026. The maker's own page has the final word.
Verdict
WebTalk focuses on live agent conversations through an embeddable website widget rather than a chatbot. Its free plans include broad team and conversation limits plus visitor identification, workspaces, notifications, and mobile access.
Facts from WebTalk's own pages
- Chat channels
- website · webtalk.sh, 23 Sept 2026
- Customization
- The widget can be customized with brand colors, position, icon, and greeting message. · webtalk.sh, 11 Oct 2026
- Data retention
- The privacy policy says account data remains while the account is active, conversation messages and end-user profiles are retained indefinitely unless deletion is requested, and server logs are purged after 30 days. · webtalk.sh, 11 Oct 2026
- Free plan
- Yes · webtalk.sh, 23 Sept 2026
- Headquarters
- London, United Kingdom · webtalk.sh, 28 Sept 2026
- Installation
- The widget installs with one script tag, requires no framework or build step, and is described as working with any website or framework. · webtalk.sh, 11 Oct 2026
- Integration detail
- The site documents optional WebTalk.identify() use with email, name, and traits, and says the widget uses Shadow DOM isolation. · webtalk.sh, 11 Oct 2026
- Live agent chat
- Yes · webtalk.sh, 23 Sept 2026
- Maker and location
- The site identifies Aqua Networks Limited as WebTalk's maker and lists its address as 20-22 Wenlock Road, London, N1 7GU, United Kingdom. · webtalk.sh, 11 Oct 2026
- Messaging
- The site says conversations are delivered in under a second and polling keeps messages in sync. · webtalk.sh, 11 Oct 2026
- Mobile support
- The free plan lists PWA and mobile support. · webtalk.sh, 11 Oct 2026
- Notifications
- The free plan lists email notifications and Web Push notifications. · webtalk.sh, 11 Oct 2026
- Pricing limits
- The pricing section says there are no per-seat charges or conversation limits and no hidden fees. · webtalk.sh, 11 Oct 2026
- Privacy
- The privacy policy says WebTalk does not sell or rent personal data and does not use it for advertising. · webtalk.sh, 11 Oct 2026
- Product
- WebTalk is a live chat platform with an embeddable website widget and admin dashboard. · webtalk.sh, 11 Oct 2026
- Security
- The privacy policy lists TLS encryption in transit, bcrypt-hashed passwords, session-based authentication, and regular security reviews. · webtalk.sh, 11 Oct 2026
- User identification
- Teams can identify users by email and enrich profiles with custom traits. · webtalk.sh, 11 Oct 2026
- Visitor tracking
- Yes · webtalk.sh, 23 Sept 2026
- Workspaces and CRM
- One account can manage multiple isolated workspaces, with user profiles, conversation history, and custom traits in a built-in CRM. · webtalk.sh, 11 Oct 2026
Where WebTalk stands on Freedom251
- Live chat software#47 of 94