Freedom251 › Conversational Support Software
Acquire
by Acquire
What Acquire is
Acquire is a customer service platform for support workflows and digital conversations. Agents can view customer information and conversation history, handle several chats, and route inquiries with customizable business rules. Conversations can use chat, SMS, email, voice, and video. Teams can create sequence and conversational chatbots to automate support and collect customer information. Cobrowsing and screen sharing let agents guide customers through a browser. Acquire lists integrations for CRM, social, chatbot, ecommerce, support, and automation tools, including Salesforce syncing for customer details and conversations. Its Shopify integration supports order management, but credit card details cannot be processed in Acquire. The platform lists website chatbot, live agent chat, visitor tracking, and omnichannel chat channels. It runs on web, Windows, macOS, iOS, Android, and API. Pricing is on request; there is no free plan, but a free trial is offered.
Who it suits
Acquire suits support teams handling customer conversations across multiple channels. It also fits businesses needing chatbots, routing rules, visitor tracking, or Salesforce integration.
What it does well
- Supports chat, SMS, email, voice, and video
- Customizable rules route customer inquiries
- Sequence and conversational chatbots automate support
- Cobrowsing and screen sharing guide customers
- Available on web and major desktop and mobile platforms
What to know first
- No free plan
- Pricing is available only on request
- Shopify cannot process credit card details in Acquire
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Coming soon | More channels · Bot · Cross-channel conversations · Video recording · Live reporting · Task management | On request |
| Self service | Chat widget · SLA and alerts · workflows · prioritization and queues · one-way and two-way video · reporting | On request |
| Integrated solution | Chat widget · SMS call deflection · SMS and email channels · workflows · one-way and two-way video · reporting · customer data import/export | On request |
As acquire.io lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
Acquire combines live support, automation, routing, and digital channels in one platform. Buyers should review its requested pricing and Shopify payment limitation before choosing it.
Facts from Acquire's own pages
- Channels
- The platform supports customer conversations through chat, SMS, email, voice, and video. · acquire.io, 11 Oct 2026
- Website chatbot
- Yes · acquire.io, 20 Sept 2026
- Chatbots
- Acquire says teams can build sequence and conversational chatbots to automate support and collect customer information. · test.acquire.io, 11 Oct 2026
- Chat channels
- omnichannel · acquire.io, 20 Sept 2026
- Cobrowse
- Acquire describes cobrowsing and screen sharing features that let agents guide customers through their browsers. · test.acquire.io, 11 Oct 2026
- Founded
- 2016 · acquire.io, 28 Sept 2026
- Free plan
- No · acquire.io, 20 Sept 2026
- Headquarters
- San Francisco, California, United States · acquire.io, 28 Sept 2026
- Integrations
- Acquire's help center describes integrations across CRM, social, chatbot, ecommerce, support, and automation categories. · help.acquire.io, 11 Oct 2026
- Live agent chat
- Yes · acquire.io, 20 Sept 2026
- Live chat
- Agents can view customer information and conversation history, handle multiple chats, and route inquiries using customizable business rules. · acquire.io, 11 Oct 2026
- Platforms
- Acquire documents web installation, iOS and Android apps, and desktop applications for Mac and Windows. · docs.acquire.io, 11 Oct 2026
- Pricing detail
- The pricing page presents self-service and integrated solutions with a “Contact us” call to action and no displayed prices. · acquire.io, 11 Oct 2026
- Product
- Acquire describes itself as a customer service platform for improving support with workflows and digital channels. · acquire.io, 11 Oct 2026
- Salesforce
- The Salesforce integration can sync customer details and conversations and map Acquire data to Salesforce records. · help.acquire.io, 11 Oct 2026
- Security
- Acquire's security page says it follows SOC 2 Trust Service Principles and references HIPAA, GDPR, and PCI-DSS requirements. · acquire.io, 11 Oct 2026
- Shopify limitation
- Acquire's Shopify integration supports order management, but credit card details cannot be processed in Acquire. · help.acquire.io, 11 Oct 2026
- Support
- Acquire's installation guide directs users to live chat or [email protected] for help. · docs.acquire.io, 11 Oct 2026
- Visitor tracking
- Yes · acquire.io, 20 Sept 2026
Where Acquire stands on Freedom251
- Conversational Support Software#11 of 27
- Live chat software#53 of 94