Side by side
Gladly vs Pega Customer Service
Both stand on customer service crm software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIWeb
Gladly brings customer service and shopping assistance together with customer journey context and integrations. Its public listing provides no plan price, so teams will need to contact Gladly for a demo and pricing details.
Visit Gladly
Free trial AndroidAPIiPhone+2
Choose Pega Customer Service for enterprise service operations spanning many channels, automation types, and deployment models. Look elsewhere if you need publicly posted pricing or an immediately available trial.
Visit Pega Customer ServiceThe facts
| Gladly | Pega Customer Service | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | API, Web | Android, API, iPhone, Self-hosted, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 1 |
| Maker | Gladly | Pega Customer Service |
| Website | gladly.ai | pega.com |
| On customer service crm software | #12 of 26 | #8 of 26 |
Gladly: what it does well
- Combines customer profiles with live browsing and cart context
- Includes shared inbox, help center, and ticket automation
- Supports customer service by voice and chat
- Offers integrations and an App Platform for custom integrations
- Interactive demo runs in a desktop browser
What to know first
- Pricing is available on request
- Personalized demo is offered through a request form
Pega Customer Service: what it does well
- Automates routine requests with Predictable AI
- Unified desktop supports guidance and task automation
- Channels retain conversation context
- Includes attended and unattended robotic process automation
- Supports cloud, client-managed, and on-premises deployment
What to know first
- Pricing is available only on request
- The advertised 30-day trial is being upgraded
- Some compliance assessments exclude selected features
Alternatives to Gladly Alternatives to Pega Customer Service The whole list