AgentDesk

Free plan APISelf-hostedWeb

What AgentDesk is

AgentDesk is a free, open-source customer support platform that runs on the web. It brings customer conversations from several channels into a support workflow. Customers can use a web widget or a standalone customer chat page. The platform also supports the WeChat Official Account and WeCom Customer Service, along with Open IM API and WebSocket connections. AgentDesk includes ticketing workflows and routing automation for handling incoming requests. Workflow actions are available, and a knowledge base can support customer conversations. Its AI resolution model is hybrid, with human handoff available when a conversation needs a person. API access is also supported. These capabilities give support teams tools for receiving conversations, organizing tickets, routing work, and moving a conversation from AI resolution to human assistance. The listed channel options cover web chat, WeChat, WeCom, and Open IM connections. AgentDesk is offered at no cost and is open source, with web as its listed platform. Its combination of channel support, ticketing, automation, knowledge base, AI resolution, and human handoff is aimed at customer service operations that need to manage conversations across these routes.

Who it suits

AgentDesk suits customer support teams that need web chat alongside WeChat, WeCom, or Open IM connections. Teams looking for ticketing, routing automation, a knowledge base, and a path from hybrid AI resolution to human support may find its listed tools relevant.

What it does well

Free and open source.
Supports web widgets and a standalone customer chat page.
Includes WeChat Official Account and WeCom Customer Service channels.
Ticketing workflows and routing automation are available.
Supports a knowledge base, workflow actions, and human handoff.
API access is available.

What to know first

The listed platform is web.
Its listed channel coverage centers on web, WeChat, WeCom, and Open IM.

Getting started

Visit the AgentDesk website.
Use the web platform.
Choose a supported channel: web widget, standalone customer chat page, WeChat Official Account, WeCom Customer Service, Open IM API, or WebSocket.
Configure ticketing workflows, routing automation, workflow actions, and a knowledge base as needed.
Use the hybrid AI resolution model with human handoff and API access.

Verdict

Support teams seeking a free, open-source web platform with ticketing, routing, multiple messaging channels, and human handoff should consider AgentDesk. Teams needing a platform beyond web or channels outside those listed should look elsewhere.

Questions

Is AgentDesk free?

Yes. AgentDesk is listed as free and open source.

Which platforms does AgentDesk support?

Web is its listed platform.

Which customer channels does it support?

Channels include a web widget, standalone customer chat page, Open IM API or WebSocket, WeChat Official Account, and WeCom Customer Service.

Does AgentDesk support human handoff?

Yes. It has a hybrid AI resolution model and supports human handoff.

Does AgentDesk include ticketing and a knowledge base?

Yes. Ticketing workflows and a knowledge base are listed.

Facts from AgentDesk's own pages

Agent tools: AI Agents can use configurable Skills and MCP tools to connect with external systems. · agent-desk.huabei.pro, 10 Oct 2026
Authentication: Dashboard login supports password, OIDC, and WeCom sessions, with configurable session lifetime and password lockout settings. · agent-desk.huabei.pro, 10 Oct 2026
Channels: Customer entry points include an embeddable web widget, open API or WebSocket interfaces, and third-party channels such as WeCom customer service callbacks. · agent-desk.huabei.pro, 10 Oct 2026
Deployment: The Docker Compose stack includes the application server, MySQL, and Qdrant; a single-container SQLite and LanceDB setup is also documented. · agent-desk.huabei.pro, 10 Oct 2026
Intended users: The architecture describes the dashboard as intended for operators, administrators, and support managers, and the public architecture guide also addresses integrators and developers. · agent-desk.huabei.pro, 10 Oct 2026
Knowledge base: Its knowledge base uses RAG to retrieve support information for AI answers. · agent-desk.huabei.pro, 10 Oct 2026
License: The project is released under the Apache License 2.0. · agent-desk.huabei.pro, 10 Oct 2026
Model integrations: AgentDesk uses OpenAI-compatible interfaces for chat, embedding, and optional rerank models; administrators configure the endpoint, API key, and model name. · agent-desk.huabei.pro, 10 Oct 2026
Model providers: The system uses OpenAI-compatible model interfaces and documents examples for OpenAI, DeepSeek, Qwen or DashScope, OpenRouter, and local Ollama or LocalAI endpoints. · agent-desk.huabei.pro, 9 Oct 2026
Operational limits: Only one enabled model configuration is used for each model type, and direct Azure OpenAI use may require a compatible proxy or backend adapter. · agent-desk.huabei.pro, 9 Oct 2026
Product: AgentDesk is an open-source AI customer support system that combines live chat, knowledge retrieval, ticket workflows, and human handoff. · agent-desk.huabei.pro, 10 Oct 2026
Security: The documentation recommends changing the bootstrap administrator password, using HTTPS, keeping secrets server-side, and restricting CORS origins before production use. · agent-desk.huabei.pro, 9 Oct 2026
Security guidance: The documentation recommends HTTPS, changing the bootstrap administrator password, keeping secrets out of frontend code, and assigning least-privilege roles. · agent-desk.huabei.pro, 10 Oct 2026
Setup requirements: The standard Docker Compose setup requires Docker and Docker Compose, and the quick start says to change the default admin password before team or public use. · agent-desk.huabei.pro, 10 Oct 2026
Support and setup: The maker provides a Docker Compose quick-start guide and links to the source repository; the site also offers a demo appointment via WeChat. · agent-desk.huabei.pro, 9 Oct 2026
Support workflow: AI can handle first replies and common requests, with conversations transferred to human agents with context intact and follow-up tracked as tickets. · agent-desk.huabei.pro, 10 Oct 2026
Target users: The project is aimed at support teams that need AI-assisted customer service, human escalation, and tracked follow-up in one system. · agent-desk.huabei.pro, 9 Oct 2026
WeChat: WeChat Official Account links can direct users to AgentDesk web support as guests or identify them with a user token. · agent-desk.huabei.pro, 10 Oct 2026

Where AgentDesk stands on Freedom251

AI Customer Service Agents#1 of 56
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