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Activechat
What Activechat is
Activechat is a customer-service automation platform for contact centers and support teams. It combines live-chat and self-service automation with conversational marketing, knowledge management, analytics, and natural-language chatbots. A no-code drag-and-drop builder creates bots and visual support scenarios for website chat, Facebook Messenger, WhatsApp, Telegram, SMS, and email. Its intent engine handles synonyms, typos, and colloquial language, with built-in NLU or connections to Dialogflow, Rasa, and OpenAI. Information from PDFs, Word documents, and web pages can become a searchable knowledge base. Native integrations include Zendesk, Freshdesk, Intercom, HubSpot, and Salesforce. Human handoff is supported, and deployment can be web, API, or self-hosted. The Company License costs 3,995.00 USD once for one installation; Developer costs 9,995.00 USD once for unlimited installations and projects. There are no per-seat charges or usage limits, while optional add-ons such as SMS credits cost extra.
Who it suits
Activechat fits contact centers and customer-support teams that want automated conversations across multiple channels. It also suits organizations needing self-hosting, system integrations, implementation help, or human handoff.
What it does well
- No-code visual chatbot builder
- Supports website, messaging, SMS, and email channels
- Handles synonyms, typos, and colloquial language
- Includes searchable knowledge-base creation
- No per-seat charges or usage limits
What to know first
- No free plan
- Optional add-ons are billed separately
- Company License allows one installation
- Managed hosting has separately quoted pricing
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Company License | One-time payment; page shows $4,995 struck through and $3,995 discounted · single installation · unlimited projects · live chat automation · natural language bots · multiple chat channels · visual chatbot builder · customer CRM tools · reporting and analytics | $3,995, paid once |
| Developer License | One-time payment; page shows $14,995 struck through and $9,995 discounted · unlimited installations and projects · everything in Company · billing system · TypeScript code · developer docs · dedicated support | $9,995, paid once |
As activechat.ai lists them, read 5 Oct 2026. The maker's own page has the final word.
Verdict
Activechat brings chatbot building, knowledge management, integrations, and agent handoff into one support platform. Its one-time licenses and self-hosted option may suit teams planning substantial deployments.
Facts from Activechat's own pages
- Automation
- The platform combines live chat automation, self-service automation, conversational marketing, knowledge management, analytics, and natural-language chatbots. · activechat.ai, 5 Oct 2026
- Channels
- The site lists website chat, Facebook Messenger, WhatsApp, Telegram, SMS, and email as supported customer channels. · activechat.ai, 5 Oct 2026
- Chatbot builder
- Customers can build no-code natural-language chatbots and visual support scenarios with a drag-and-drop builder. · activechat.ai, 5 Oct 2026
- Headquarters
- Wilmington, Delaware, United States · activechat.ai, 28 Sept 2026
- Hosting
- The pricing FAQ says the software runs on Node.js and PostgreSQL, with minimum requirements of 2 vCPUs and 4 GB RAM; managed hosting is available at separately quoted pricing. · activechat.ai, 5 Oct 2026
- Implementation
- The implementation page says its team can configure the platform, assist with data migration, provide API integration, and train staff. · activechat.ai, 5 Oct 2026
- Integrations
- The integrations page names Zendesk, Freshdesk, Intercom, HubSpot, and Salesforce among its native integrations. · activechat.ai, 5 Oct 2026
- Intended users
- The company says its tools are designed for contact centers and customer support teams, with automation intended to free agents from repetitive work. · activechat.ai, 5 Oct 2026
- Knowledge management
- Its AI can extract and organize information from PDFs, Word documents, and web pages into a searchable knowledge base. · activechat.ai, 5 Oct 2026
- Limits and add-ons
- The pricing FAQ says there are no per-seat charges or usage limits, while optional add-ons such as SMS credits are billed separately at cost. · activechat.ai, 5 Oct 2026
- NLP
- Activechat says its intent engine handles synonyms, typos, and colloquialisms, and can integrate with Dialogflow, Rasa, OpenAI, or its built-in NLU. · activechat.ai, 5 Oct 2026
- Product
- Activechat describes itself as a customer service automation platform for contact centers and customer service teams. · activechat.ai, 5 Oct 2026
- Security and compliance
- The homepage presents on-premise deployment as providing data stored on the organization's premises and greater control over security, compliance, and data ownership. · activechat.ai, 5 Oct 2026
- Support
- The pricing page promises onboarding, phone and email support during business hours with a guaranteed response SLA, and documentation; Developer License includes dedicated support. · activechat.ai, 5 Oct 2026
Where Activechat stands on Freedom251
- AI Customer Service Agents#17 of 56