Activechat is a customer-service automation platform for contact centers and support teams. It combines live-chat and self-service automation with conversational marketing, knowledge management, analytics, and natural-language chatbots. A no-code drag-and-drop builder creates bots and visual support scenarios for website chat, Facebook Messenger, WhatsApp, Telegram, SMS, and email. Its intent engine handles synonyms, typos, and colloquial language, with built-in NLU or connections to Dialogflow, Rasa, and OpenAI. Information from PDFs, Word documents, and web pages can become a searchable knowledge base. Native integrations include Zendesk, Freshdesk, Intercom, HubSpot, and Salesforce. Human handoff is supported, and deployment can be web, API, or self-hosted. The Company License costs 3,995.00 USD once for one installation; Developer costs 9,995.00 USD once for unlimited installations and projects. There are no per-seat charges or usage limits, while optional add-ons such as SMS credits cost extra.
Who it is for
Activechat fits contact centers and customer-support teams that want automated conversations across multiple channels. It also suits organizations needing self-hosting, system integrations, implementation help, or human handoff.
What is good
- No-code visual chatbot builder
- Supports website, messaging, SMS, and email channels
- Handles synonyms, typos, and colloquial language
- Includes searchable knowledge-base creation
- No per-seat charges or usage limits
What to know first
- No free plan
- Optional add-ons are billed separately
- Company License allows one installation
- Managed hosting has separately quoted pricing
Verdict
Activechat brings chatbot building, knowledge management, integrations, and agent handoff into one support platform. Its one-time licenses and self-hosted option may suit teams planning substantial deployments.
Activechat plans and pricing
All plansCompared on AI customer service agents
- Free plan
- No
- Human handoff
- Yes
