Custora is a web chat service for e-commerce businesses that combines AI with product understanding. It recommends products according to customer intent and can understand typos, synonyms, and long queries. Always-on replies handle conversations, with a human handoff available when needed. Custora can check order status, cancel or update orders, add customers to newsletters, and automate custom workflows. Listed integrations include BigCommerce, Zendesk, Omnium, Medusa.js, WooCommerce, Magento 2, Shopify, and Adobe Commerce. The service accesses customer data when customers provide it, while sensitive actions such as cancellations require extra verification. Custora says implementation takes seven days and that it keeps product data updated. The Pro plan costs $499.00 per month, billed monthly, with an unlimited product catalog, 1,000 monthly conversations, Slack integration, automated workflows, and priority support. A seven-day trial is available, but there is no free plan.
Who it is for
Custora is aimed at growing e-commerce businesses needing product discovery, customer chat, and order workflows. It fits stores using one of the listed commerce or support integrations.
What is good
- Recommendations use customer intent
- Understands typos, synonyms, and long queries
- Human handoff is available
- Automates listed order workflows
- Seven-day trial is available
What to know first
- No free plan
- Costs $499.00 per month
- Plan includes 1,000 monthly conversations
Verdict
Custora brings product recommendations, chat support, and order actions into a web service for online stores. Its monthly Pro price, conversation allowance, and integration list should guide evaluation.
Custora plans and pricing
All plansCompared on AI customer service agents
- Free plan
- No
- Paid from
- $499/mo
- Supported channels
- chat
- Workflow actions
- Yes
- Human handoff
- Yes
- Voice support
- No
