Eleveo Workforce Management helps contact centers plan staffing around forecast demand, agent skills, and schedules. It provides multichannel forecasts based on historical data, with tools to adjust them. Scheduling supports multiple skills and channels, remote or on-site agents, AI-powered automatic scheduling, and drag-and-drop editing. Managers can track schedule adherence in standard or real time and receive immediate notifications when an agent is out of adherence. Agents can request time off, trade shifts, see schedules by day, week, or month, and synchronize them through iCalendar. Deployment options include on-premises, hybrid, and cloud. Listed integrations include Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert, and AudioCodes. The Webex Contact Center integration transfers historical demand and agent performance data and supports user synchronization and single sign-on. Forecasting requires historical information in Eleveo’s CSV format at 15-minute intervals or an automatic importer; without it, forecasting is not fully functional. The application supports Chrome, Edge, Firefox, and Safari. Pricing is on request, and support and professional services are included in licensing cost.
Who it is for
Eleveo WFM suits contact centers that need multichannel forecasting, skills-based schedules, and adherence monitoring. It is also relevant to teams choosing between cloud, hybrid, and on-premises deployment.
What is good
- Supports multichannel and multi-skill scheduling
- Agents can swap shifts and request time off
- Offers on-premises, hybrid, and cloud deployment
- Support and professional services included in licensing
What to know first
- Forecasting needs historical data at 15-minute intervals
- Pricing is on request
Verdict
Eleveo WFM combines forecasting, scheduling, adherence tracking, and agent self-service for contact centers. Its forecasting depends on correctly formatted historical data or an automatic importer, and its price is not published.
Get started with Eleveo Workforce Management
- Visit the Eleveo Workforce Management website.
- Contact Eleveo for pricing and licensing details.
- Choose an on-premises, hybrid, or cloud deployment.
- Provide historical data in Eleveo’s CSV format at 15-minute intervals, or use an automatic importer, to enable forecasting.
- Use the web application in Chrome, Edge, Firefox, or Safari.
Limits to know first
Forecasting requires historical data in Eleveo’s CSV format at 15-minute intervals or an automatic importer. Without this input, forecasting is not fully functional.
Questions about Eleveo Workforce Management
How much does Eleveo Workforce Management cost?
Pricing is on request. Support and professional services are included in the licensing cost.
What deployment options are available?
Eleveo supports on-premises, hybrid, and cloud deployments.
Which browsers does the WFM application support?
It supports Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.
What data does forecasting require?
Forecasting needs historical data in Eleveo’s CSV format at 15-minute intervals or an automatic importer. Without that data input, forecasting is not fully functional.
Which integrations are listed?
Eleveo lists Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert, AudioCodes, and Webex Contact Center. The Webex integration transfers historical demand and agent performance data and supports user synchronization and single sign-on.
Who makes Eleveo?
Eleveo was founded in 1999 and is headquartered in Prague, Czech Republic.
Eleveo Workforce Management plans and pricing
All plansCompared on contact center workforce management software
- Volume forecasting
- Yes
- Forecast granularity
- both
- Adherence tracking
- Yes
- Intraday management
- Yes
- Skills-based scheduling
- Yes
- Agent self-service
- Yes
