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Eleveo Workforce Management
What Eleveo Workforce Management is
Eleveo Workforce Management helps contact centers plan staffing around forecast demand, agent skills, and schedules. It provides multichannel forecasts based on historical data, with tools to adjust them. Scheduling supports multiple skills and channels, remote or on-site agents, AI-powered automatic scheduling, and drag-and-drop editing. Managers can track schedule adherence in standard or real time and receive immediate notifications when an agent is out of adherence. Agents can request time off, trade shifts, see schedules by day, week, or month, and synchronize them through iCalendar. Deployment options include on-premises, hybrid, and cloud. Listed integrations include Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert, and AudioCodes. The Webex Contact Center integration transfers historical demand and agent performance data and supports user synchronization and single sign-on. Forecasting requires historical information in Eleveo’s CSV format at 15-minute intervals or an automatic importer; without it, forecasting is not fully functional. The application supports Chrome, Edge, Firefox, and Safari. Pricing is on request, and support and professional services are included in licensing cost.
Who it suits
Eleveo WFM suits contact centers that need multichannel forecasting, skills-based schedules, and adherence monitoring. It is also relevant to teams choosing between cloud, hybrid, and on-premises deployment.
What it does well
- Supports multichannel and multi-skill scheduling
- Agents can swap shifts and request time off
- Offers on-premises, hybrid, and cloud deployment
- Support and professional services included in licensing
What to know first
- Forecasting needs historical data at 15-minute intervals
- Pricing is on request
Limits
Forecasting requires historical data in Eleveo’s CSV format at 15-minute intervals or an automatic importer. Without this input, forecasting is not fully functional.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Workforce Optimization Suite | WFM · WFO · WFM + WFO · subscription pricing for on-prem/hybrid · SaaS pricing | On request |
As eleveo.com lists them, read 1 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Eleveo Workforce Management website.
- Contact Eleveo for pricing and licensing details.
- Choose an on-premises, hybrid, or cloud deployment.
- Provide historical data in Eleveo’s CSV format at 15-minute intervals, or use an automatic importer, to enable forecasting.
- Use the web application in Chrome, Edge, Firefox, or Safari.
Verdict
Eleveo WFM combines forecasting, scheduling, adherence tracking, and agent self-service for contact centers. Its forecasting depends on correctly formatted historical data or an automatic importer, and its price is not published.
Questions
How much does Eleveo Workforce Management cost?
Pricing is on request. Support and professional services are included in the licensing cost.
What deployment options are available?
Eleveo supports on-premises, hybrid, and cloud deployments.
Which browsers does the WFM application support?
It supports Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.
What data does forecasting require?
Forecasting needs historical data in Eleveo’s CSV format at 15-minute intervals or an automatic importer. Without that data input, forecasting is not fully functional.
Which integrations are listed?
Eleveo lists Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert, AudioCodes, and Webex Contact Center. The Webex integration transfers historical demand and agent performance data and supports user synchronization and single sign-on.
Who makes Eleveo?
Eleveo was founded in 1999 and is headquartered in Prague, Czech Republic.
Facts from Eleveo Workforce Management's own pages
- Adherence
- The product provides standard and real-time schedule adherence with immediate notifications when an agent is out of adherence. · eleveo.com, 1 Oct 2026
- Agent tools
- Agents can submit PTO requests, swap shifts, view schedules by day/week/month, and sync schedules through iCalendar. · eleveo.com, 1 Oct 2026
- Browser access
- The WFM application supports Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari. · help.eleveo.com, 1 Oct 2026
- Cloud security
- Eleveo says its cloud solutions use encryption in transit and at rest, granular access controls, backups, disaster recovery, isolated customer instances, and access auditing. · eleveo.com, 1 Oct 2026
- Company scale
- Eleveo says it has more than 200 employees, supports 90 countries, and averages 30 days for implementation. · eleveo.com, 1 Oct 2026
- Deployment
- Eleveo supports on-premises, hybrid, and cloud deployment methodologies. · eleveo.com, 1 Oct 2026
- Forecasting
- The product provides multichannel forecasting and forecasting adjustments using historical data. · eleveo.com, 1 Oct 2026
- Forecasting requirement
- Forecasting requires historical data in Eleveo's CSV format at 15-minute intervals or an automatic importer; without data, forecasting is not fully functional. · help.eleveo.com, 1 Oct 2026
- Founded
- 1999 · eleveo.com, 28 Sept 2026
- Headquarters
- Prague, Czech Republic · eleveo.com, 28 Sept 2026
- Integrations
- Eleveo lists integrations with Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert, and AudioCodes. · eleveo.com, 1 Oct 2026
- Purpose
- Eleveo WFM helps contact centers maintain the right number of agents with the right skills at the right time. · eleveo.com, 1 Oct 2026
- Scheduling
- Scheduling includes multi-skill and multi-channel scheduling, AI-powered auto scheduling, drag-and-drop editing, and remote or on-site agent scheduling. · eleveo.com, 1 Oct 2026
- Security
- Eleveo reports regular security screening, internal-process audits, vulnerability scans, SOC2 assessment, AWS Foundational Security Best Practices, CIS Benchmark, OWASP ASVS Level 3, and OWASP Top 10 reviews. · eleveo.com, 1 Oct 2026
- Support
- Eleveo provides regional support by phone and email, and its pricing page says support and professional services are included in the licensing cost. · eleveo.com, 1 Oct 2026
- Webex integration
- The Webex Contact Center integration transfers historical demand and agent performance data into Eleveo WFM and supports user synchronization and single sign-on. · eleveo.com, 1 Oct 2026