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Assembled
What Assembled is
Assembled brings workforce management and AI tools into one product for customer support teams managing in-house agents, BPO vendors, and AI agents. Workforce management includes AI-powered scheduling, machine-learning forecasting, live adherence monitoring, historical insights, time and attendance, and coverage optimization. Forecasts can use historical arrival patterns, support cases and tickets, channel, queue, and site data, email backlog, and API or CSV imports.
AI Agents handle customer interactions over phone, chat, and email. They can carry out multi-step tasks such as processing returns and refunds, tracking orders, and updating accounts. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. An integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows, integrations, and automations.
Workforce Management and Copilot are priced per agent per month, while AI Agents are priced per conversation; AI Voice also offers resolution-based pricing. The product is available on web and through an API. Assembled was founded in 2018 and is headquartered in San Francisco. Plans start at $25/mo, and there is no free plan.
Who it suits
Assembled suits customer support leaders managing a mix of in-house agents, BPO vendors, and AI agents. It is also relevant to teams that need forecasting, scheduling, adherence monitoring, or AI tools for handling customer interactions.
What it does well
- Combines workforce management with AI tools for support teams.
- Forecasts draw on multiple operational data sources.
- AI Agents handle phone, chat, and email interactions.
- Copilot drafts, translates, summarizes, and finds guidance.
- Directory lists 31 integrations; an API supports custom workflows.
What to know first
- There is no free plan.
- Workforce Management plans add a platform fee.
- AI Agents are priced per conversation; customized quotes require contacting sales.
Limits
There is no free plan. Workforce Management Core starts at $25.00 per agent per month plus a platform fee; AI Copilot is $35.00 per agent per month, and AI Agents cost $0.65 per contact, with customized quotes available.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| AI Agents | Priced per conversation; contact sales for a customized quote. · Autonomous multi-channel resolution · agentic workflows · contextual handoffs · configurable escalation · custom style guide and QA tools | $0.65 |
| Workforce Management Core | Per agent per month, plus a platform fee; contact sales for a customized quote. · Scheduling · time tracking · real-time adherence monitoring · staffing analytics | $25 a month |
| AI Copilot | Priced per agent per month; contact sales for a customized quote. · Drafted replies · real-time translations · summaries · agent guidance and knowledge search | $35 a month |
| Workforce Management Pro | Per agent per month, plus a platform fee; contact sales for a customized quote. · Core features · AI-powered schedule generation · ML-based forecasting · automated time off · shift swaps · QA reporting | $45 a month |
| Workforce Management Enterprise | Per agent per month, plus a platform fee; contact sales for a customized quote. · Pro features · custom API integrations · white-glove onboarding · designated account manager · shared Slack channel · quarterly business reviews | $75 a month |
As assembled.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Visit assembled.com.
- Choose a plan based on whether you need Workforce Management, Copilot, or AI Agents.
- Contact sales for a customized quote.
- Use the implementation process for setup, data migration, integration configuration, workflow building, training, and go-live support.
Verdict
Choose Assembled if you lead customer support staffing across in-house, BPO, and AI agents and want workforce management and AI tools together. Look elsewhere if you need a free plan or do not want per-agent pricing and a platform fee for Workforce Management.
Questions
Is there a free plan?
No. Assembled is a paid product.
What does Assembled cost?
Pricing starts at $25/mo. Workforce Management Core is $25.00 per agent per month plus a platform fee; AI Copilot is $35.00 per agent per month, and AI Agents are $0.65 per contact. Customized quotes are available through sales.
What platforms does it support?
The listed platforms are web and API.
What integrations are available?
The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify.
Does Assembled provide an API?
Yes. The API supports custom workflows, integrations, and automations.
Who makes Assembled?
Assembled was founded in 2018 and is headquartered in San Francisco, California, United States.
Facts from Assembled's own pages
- AI agents
- AI Agents handle customer interactions across phone, chat, and email, and can run multi-step workflows such as returns, refunds, order tracking, and account updates. · assembled.com, 8 Oct 2026
- AI Copilot
- AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. · assembled.com, 8 Oct 2026
- API
- Assembled provides an API for building custom workflows, integrations, and automations. · assembled.com, 8 Oct 2026
- Founded
- 2018 · assembled.com, 28 Sept 2026
- Headquarters
- San Francisco, California, United States · assembled.com, 28 Sept 2026
- Implementation
- The pricing page says many customers can go live within a month and describes implementation as including setup, data migration, integration configuration, workflow building, training, and go-live support. · assembled.com, 8 Oct 2026
- Integrations
- The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. · assembled.com, 8 Oct 2026
- Pricing structure
- Workforce Management and Copilot are priced per agent per month, while AI Agents are priced per conversation, with AI Voice also offering resolution-based pricing. · assembled.com, 8 Oct 2026
- Purpose
- Assembled brings workforce management and AI tools together to manage in-house agents, BPO vendors, and AI agents for customer support teams. · assembled.com, 8 Oct 2026
- Security
- Assembled states that it has SOC 2 Type II and GDPR compliance, encrypts data at rest with AES-256 and in transit using SSL/TLS, and conducts annual penetration tests. · assembled.com, 8 Oct 2026
- Support
- Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel. · assembled.com, 8 Oct 2026
- Vendor Management
- Vendor Management is an optional add-on with BPO capacity planning, schedule integrations, staffing coverage heatmaps, billing reports, and restricted site permissions. · assembled.com, 8 Oct 2026
- Who it is for
- Assembled describes its intended users as customer support leaders managing teams of in-house, BPO, and AI agents. · assembled.com, 8 Oct 2026
- Workforce management
- Its workforce management features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, and historical insights. · assembled.com, 8 Oct 2026