No. 42 of 55 ·Capacity Planning Software

Peopleware

Web · API

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Freedom report

One barScore 4.9

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Peopleware is ranked #42 of 55 in capacity planning software on Freedom251. It runs on API, Web. There is no free plan.

Peopleware plans and pricing

All plans

Custom WFM solution Not published Tailored functionalities, support, and services; price reflects the selected solution peopleware.com · 30 Sept 2026

Compared on capacity planning software

Free plan: No
Volume forecasting: Yes
Forecast granularity: both
Adherence tracking: Yes
Intraday management: Yes
Skills-based scheduling: Yes
Agent self-service: Yes
Deployment model: cloud

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The record

Product: Peopleware describes itself as an AI-native workforce management suite for contact centers.
Forecasting: Forecasting uses predictive AI to project workload up to 24 months ahead, with precision down to 15-minute intervals.
Scheduling: Scheduling can account for employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance.
Integration options: The product supports prebuilt cloud connectors, structured data exchange such as CSV and ODBC, and a REST API.
Named integrations: The integrations page names ADP, Zendesk, and Freshworks as examples of platforms with prebuilt connectors.
Browser access: Peopleware says users can access the platform from any browser and on any device.
Cloud hosting: The Trust Center says the platform runs on AWS and describes logically isolated customer environments in a multi-tenant architecture.
Security: The Trust Center states that Peopleware is ISO/IEC 27001:2022 certified and supports GDPR obligations through a Data Processing Agreement.
Encryption: The Trust Center says customer data is encrypted at rest and in transit, with AWS KMS managing symmetric encryption keys for AWS services that store data.
AI data use: Peopleware says customer data is never used to train machine learning models or AI systems.
Support and onboarding: Peopleware says WFM experts guide initial integration setup and configuration as part of tailored onboarding, with integration specialists available to help.
Pricing: Pricing is tailored to the selected WFM solution, and the page directs prospective customers to request a quote.
Company and audience: Peopleware GmbH lists its address in Düsseldorf, Germany, and its product pages present the WFM suite for contact centers and outsourcers.
Founded: 1995

Where it ranks on Freedom251

Best Capacity Planning Software in 2026#42 of 55
Best Contact Center Workforce Management Software in 2026#32 of 39
Best Call Center Workforce Management Software in 2026#23 of 26
Best Customer Service Workforce Management Software in 2026#16 of 21

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Sources

peopleware.com· checked 30 Sept 2026
peopleware.com/products/forecasting· checked 30 Sept 2026
peopleware.com/products/scheduling· checked 30 Sept 2026
peopleware.com/integrations· checked 30 Sept 2026
peopleware.com/products/platform· checked 30 Sept 2026
peopleware.com/trust-center· checked 30 Sept 2026
peopleware.com/pricing· checked 30 Sept 2026
peopleware.com/publication-details· checked 30 Sept 2026