Peopleware

What Peopleware is

Peopleware is a cloud workforce management suite for contact centers and outsourcers, available through a browser on any device and through an API. Its predictive AI can project workload as far as 24 months into the future, with forecast detail available in 15-minute intervals. Scheduling handles employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance. The suite also provides volume and demand forecasting, adherence tracking, intraday management, skills-based scheduling, and agent self-service. Integration choices include prebuilt cloud connectors, CSV and ODBC data exchange, and a REST API. Named connector examples include ADP, Zendesk, and Freshworks. Peopleware runs on AWS with logically isolated customer environments in a multi-tenant architecture. The company says data is encrypted while stored and transmitted, and customer data is not used to train machine-learning models or AI systems. Its Trust Center lists ISO/IEC 27001:2022 certification and GDPR support through a Data Processing Agreement. Tailored onboarding includes workforce management experts and integration specialists. Peopleware GmbH is based in Düsseldorf, Germany. Pricing depends on the selected WFM solution and is available by request; there is no free plan.

Who it suits

Peopleware suits contact centers and outsourcers that need forecasting, scheduling, adherence, intraday management, and agent self-service. It also fits teams needing browser access, API connectivity, and integrations with platforms such as ADP, Zendesk, or Freshworks.

Limits

There is no free plan. The paid WFM solution is tailored, with pricing based on the selected functionalities, support, and services.

Getting started

1. Open the Peopleware website
2. Request a quote for a tailored WFM solution
3. Access the cloud service in a web browser on any device
4. Connect systems through a prebuilt connector, CSV or ODBC exchange, or REST API
5. Work with WFM experts and integration specialists during onboarding

Verdict

Choose Peopleware if your contact center needs detailed forecasting and flexible, rules-aware scheduling in a cloud service. Its integrations, security controls, and guided onboarding support complex workforce operations. Look elsewhere if you require a free plan or publicly listed pricing.