No. 33 of 39 ·Contact Center Workforce Management Software

SureWFM

Name: SureWFM
Price: 599 USD

Web · paid plans from $599/mo

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Freedom report

One barScore 4.9

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

SureWFM is ranked #33 of 39 in contact center workforce management software on Freedom251. It runs on Web. There is no free plan. Paid plans start at $599/mo.

SureWFM plans and pricing

All plans

Starter $599/mo month to month Up to 100 agents · 1 LOB · 1 site · up to 5 user accounts · 2 onboarding sessions · email support, 2-business-day response surewfm.com · 4 Oct 2026

Growth $899/mo month to month 101–300 agents · Multi-LOB · 1 site · up to 15 user accounts · 4 onboarding sessions · partial regeneration · white-label branding · priority chat and email, 1-business-day response surewfm.com · 4 Oct 2026

Partner $1,500/mo Custom; month to month or annual; from $1,500/mo 301–800 agents · Multi-LOB · multi-site · fully managed · unlimited user accounts · dedicated WFM advisory · custom integrations included surewfm.com · 4 Oct 2026

Compared on contact center workforce management software

Free plan: No
Demand forecasting: Yes
Intraday management: Yes
Omnichannel forecasting: Yes
Supported channels: voice, email, chat, back-office
Agent capacity: 100 agents
API access: Yes

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The record

Purpose: SureWFM is a workforce management platform for contact centers and BPOs covering forecasting, scheduling, agent self-service, and real-time intraday management.
Forecasting: It creates interval-level volume and AHT forecasts from uploaded history and calculates staffing requirements with a forward/backward Erlang C engine.
Calculation trace: Forecast results include Erlang C inputs, intermediate values, shrinkage, occupancy caps, and the engine version used.
Channels: The forecasting page specifies voice queues plus backlog-aware modeling for deferred work such as email, chat, and back-office queues.
Scheduling: Schedules can be automatically generated against a locked forecast, with live required-versus-scheduled coverage, edit guardrails, undo/redo, and locking.
Agent self-service: Agents can view schedules and standing, bid for shifts using transparent performance tiers, request swaps, and manage leave.
Security: SureWFM says row-level security isolates tenant data, automated tests check isolation on every database-layer change, and the platform is hosted in ap-southeast-1, Singapore.
Security roadmap: The product page lists dashboards and reporting, along with an enterprise pack for advanced security posture and scale readiness, as coming soon.
Integrations: Custom integration/API work can connect SureWFM to phone systems, HR or timekeeping systems, and CRMs; standard connectors start at $800 per project.
Support: Starter includes email support with a two-business-day response, Growth includes priority chat and email with a one-business-day response, and Partner includes same-business-day priority support.
Deployment: SureWFM describes itself as web-based and says it has no on-premises installation.
Company background: The company says its founders built SureWFM after more than 13 years in contact-center operations and workforce management.
Price from: $599/mo

Where it ranks on Freedom251

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Sources

surewfm.com· checked 4 Oct 2026
surewfm.com/product/forecasting/· checked 4 Oct 2026
surewfm.com/product/· checked 4 Oct 2026
surewfm.com/pricing/· checked 4 Oct 2026
surewfm.com/about/· checked 4 Oct 2026