Freedom251 › Workforce Engagement Management Software
SingleComm Workforce
What SingleComm Workforce is
SingleComm Workforce is a cloud workforce management service for contact centers, with forecasting, schedule planning, intraday controls, adherence tracking, and coaching. Its forecasts use interaction history, seasonality, and campaign calendars to estimate demand ranges and confidence by interval. Forecasts can cover calls, chat, SMS, and email. Schedulers can work with skills, priorities, fairness, and break-compliance rules, then model the effects of PTO approvals, trades, and shift swaps. During a shift, supervisors can compare volume with forecasts, receive adjustment recommendations, and extend or release shifts with one click.
Adherence tracking follows interaction state and includes a coaching queue and an agent self-service view. The product page also describes automated quality assurance that scores 100% of calls and can create coaching assignments and scorecards with trend history. The agent desktop runs in a browser tab without requiring a softphone. Listed integrations include contact center, CRM, service management, and healthcare systems; data options include event streaming to Snowflake, BigQuery, and Redshift, plus BI connectors for Looker, Tableau, and Power BI. SingleComm states that the service has TLS 1.3 encryption in transit, AES-256 at rest, access controls, SSO, SCIM, MFA, configurable retention, and several compliance certifications and controls.
Who it suits
SingleComm Workforce suits contact centers that need interval forecasting and scheduling based on skills, priorities, and fairness rules. Its described industries include healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofits, and telephone answering services.
What it does well
- Forecasts call, chat, SMS, and email demand by interval.
- What-if scheduling covers PTO, trades, and shift swaps.
- Supervisors can extend or release shifts with one click.
- Agents have a self-service adherence view.
- Automated QA scores 100% of calls and supports coaching assignments.
- Browser-based agent desktop does not require a softphone.
What to know first
- Pricing is available on request.
- The listed platform is web.
Limits
The paid Workforce Management plan has pricing on request. The listed platform is web.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starting price | per user / per month · cloud-based contact center software | $49 a month |
| SingleComm Workforce Management | Pricing not stated on the product page; book a demo | On request |
As singlecomm.com lists them, read 21 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the SingleComm Workforce website.
- Book a demo to discuss the paid Workforce Management plan.
- Use the web platform; the agent desktop runs in a browser tab.
- Connect relevant contact center or business systems from the listed integrations.
Verdict
Choose SingleComm Workforce if a contact center needs forecasting, skills-based scheduling, intraday adjustments, adherence, and coaching in one cloud service. Its browser-based agent desktop and listed integrations may suit organizations already using the supported contact center, business, or healthcare systems. Buyers who need a published price or a platform beyond web should look elsewhere.
Questions
How much does SingleComm Workforce cost?
Pricing is on request; the product page directs visitors to book a demo.
Is there a free plan?
The pricing model is paid.
Which platforms does it support?
The listed platform is web. The agent desktop runs in a browser tab.
What contact channels can it forecast?
Forecasts can cover calls, chat, SMS, and email.
Which integrations are listed?
They include Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth. Data options include Snowflake, BigQuery, Redshift, Looker, Tableau, and Power BI.
What security and compliance does SingleComm state?
It lists TLS 1.3 in transit, AES-256 at rest, role-based access, SSO, SCIM, MFA, and configurable retention. It also states PCI DSS Level 1, SOC 2 Type II, HITRUST r2, HIPAA support with BAAs, and GDPR/CCPA controls.
Facts from SingleComm Workforce's own pages
- Adherence
- Adherence tracking is tied to interaction state, with outlier coaching queues and an agent self-service adherence view. · singlecomm.com, 21 Oct 2026
- Analytics
- SingleComm Analytics provides live dashboards, custom report building, threshold alerts, anomaly detection, and configurable KPI definitions. · singlecomm.com, 21 Oct 2026
- API and extensibility
- An internal SingleComm knowledge-base page describes workflows embedding API and third-party integrations, with integrations importable and exportable as JSON; no public developer portal or SDK was found. · gamera.atlassian.net, 21 Oct 2026
- Audit and privacy controls
- Security features include PII/PHI redaction, configurable retention, data-residency options, GDPR/CCPA deletion workflows, tamper-evident audit logs, and SIEM export. · singlecomm.com, 21 Oct 2026
- Coaching
- The product claims automated QA scoring for all calls, rubric-based coaching assignments, and agent scorecards with trend history. · singlecomm.com, 21 Oct 2026
- Coaching and QA
- The page says automated QA scores 100% of calls and can generate coaching assignments and agent scorecards with trend history. · singlecomm.com, 4 Oct 2026
- Company facts
- LinkedIn lists SingleComm as privately held, founded in 2014, headquartered in Richmond, Virginia, with 51–200 employees. · linkedin.com, 21 Oct 2026
- Compliance
- The maker states PCI DSS Level 1 and SOC 2 Type II certification, HITRUST r2 certification, HIPAA support with BAAs, and GDPR/CCPA controls. · singlecomm.com, 4 Oct 2026
- Contact channels
- Workforce forecasts can cover call, chat, SMS, and email volume. · singlecomm.com, 4 Oct 2026
- CRM integrations
- Native connectors are advertised for Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth, using OAuth, webhooks, and event-driven patterns. · singlecomm.com, 21 Oct 2026
- Data exports
- Analytics can deliver scheduled Excel or CSV files through email, SFTP, S3, and webhooks, or stream events to Snowflake and BigQuery. · singlecomm.com, 21 Oct 2026
- Deployment
- The product is presented as a browser-based cloud service; no self-hosting or native download is documented on the opened maker pages. · singlecomm.com, 21 Oct 2026
- Employee rating
- Glassdoor shows SingleComm at 1.6 out of 5 from 3 employee reviews, with complaints about leadership, work-life balance, organization, onboarding, and documentation. · glassdoor.com, 21 Oct 2026
- Encryption
- The maker states TLS 1.3 protects data in transit and AES-256 protects data at rest. · singlecomm.com, 21 Oct 2026
- Event schema
- The maker says its event model is documented and queryable, with raw event history export and retention configurable by policy. · singlecomm.com, 21 Oct 2026
- Forecasting
- Its forecasting uses machine-learning models tuned to customer data, seasonality, campaign drivers, demand ranges, and interval confidence levels. · singlecomm.com, 21 Oct 2026
- Founded
- 2014 · singlecomm.com, 28 Sept 2026
- Founder
- Loeb's portfolio page identifies Mike Puccinelli as SingleComm founder and CEO and dates the company to June 2014. · loeb.nyc, 21 Oct 2026
- GetApp feature ratings
- GetApp shows queue management and call scripting at 5.0, reporting/analytics at 4.7, call monitoring at 4.4, IVR at 3.0, caller ID at 2.0, and call routing at 1.0. · getapp.com, 21 Oct 2026
- Identity integrations
- The platform supports SAML and OIDC single sign-on, SCIM provisioning, MFA enforcement, and role-based access controls. · singlecomm.com, 21 Oct 2026
- Independent API and mobile limitation
- SoftwareFinder states that SingleComm has no dedicated mobile app and no API, while listing occasional dropped calls and technical-stability issues as drawbacks. · softwarefinder.com, 21 Oct 2026
- Integration marketplace
- SingleComm claims hundreds of prebuilt apps with drag-and-drop installation, versioning, and one-click rollback. · singlecomm.com, 21 Oct 2026
- Integrations
- The maker lists integrations including Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth. · singlecomm.com, 4 Oct 2026
- Intended users
- The company describes its platform as serving contact centers across healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofits, and telephone answering services. · singlecomm.com, 4 Oct 2026