No. 118 of 126 ·Call Center Software

SingleComm Workforce

Web

Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

SingleComm Workforce is ranked #118 of 126 in call center software on Freedom251, made by SingleComm Workforce. It runs on Web.

SingleComm Workforce plans and pricing

All plans

SingleComm Workforce Management Not published Pricing not stated on the product page; book a demo singlecomm.com · 4 Oct 2026

Compared on call center software

Volume forecasting: Yes
Forecast granularity: interval
Adherence tracking: Yes
Intraday management: Yes
Skills-based scheduling: Yes
Agent self-service: Yes
Deployment model: cloud

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The record

Purpose: Workforce management for contact centers combines AI-driven forecasting, intraday schedule adjustments, skills-based scheduling, real-time adherence, and agent coaching.
Forecasting: Forecasts use interaction history, seasonality, and campaign calendars to show likely demand ranges and interval confidence estimates.
Scheduling: Scheduling supports skills and priorities, fairness and break-compliance rules, and what-if analysis for PTO approvals, trades, and shift swaps.
Adherence: Adherence tracking is tied to interaction state and includes a coaching queue and an agent self-service adherence view.
Coaching and QA: The page says automated QA scores 100% of calls and can generate coaching assignments and agent scorecards with trend history.
Contact channels: Workforce forecasts can cover call, chat, SMS, and email volume.
Integrations: The maker lists integrations including Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth.
Data exports: The integrations page describes event streaming to Snowflake, BigQuery, and Redshift, plus BI connectors for Looker, Tableau, and Power BI.
Security: The security page states TLS 1.3 encryption in transit, AES-256 at rest, role-based access, SSO, SCIM, MFA, and configurable retention policies.
Compliance: The maker states PCI DSS Level 1 and SOC 2 Type II certification, HITRUST r2 certification, HIPAA support with BAAs, and GDPR/CCPA controls.
Intended users: The company describes its platform as serving contact centers across healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofits, and telephone answering services.
Support: The product page links to a SingleComm Jira Service Management customer support portal.
Platform access: The company describes its agent desktop as running in a browser tab and says no softphone is required.
Founded: 2014

Where it ranks on Freedom251

Best Call Center Software in 2026#118 of 126
Best Contact Center Workforce Management Software in 2026#18 of 39
Best Call Center Workforce Management Software in 2026#14 of 26
Best Customer Service Workforce Management Software in 2026#12 of 21

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Sources

singlecomm.com/platform/workforce· checked 4 Oct 2026
singlecomm.com/platform/integrations· checked 4 Oct 2026
singlecomm.com/platform/security· checked 4 Oct 2026
singlecomm.com/about/company· checked 4 Oct 2026
singlecomm.atlassian.net/servicedesk/customer/portal/12· checked 4 Oct 2026
singlecomm.com/platform/omnichannel· checked 4 Oct 2026