Mitel Workforce Management
What Mitel Workforce Management is
Mitel Workforce Management is workforce optimization software for forecasting customer-service demand and coordinating schedules across several channels. It supports demand forecasting as well as omnichannel forecasting for phone, chat, email, SMS and social media. Skills-based scheduling lets organizations account for staff skills when arranging work, while intraday management addresses workforce activity during the day. Together, these capabilities cover planning expected demand, assigning work by skills and managing the schedule as the day progresses. The product is available on Android and iOS. Mitel, the company behind it, was founded in 1973 and is headquartered in Ottawa, Ontario, Canada. Pricing is available on request. Buyers can visit Mitel’s product page to learn more or ask the company for pricing. For organizations that handle customer contact through a mix of phone and digital channels, the combination of multi-channel forecasting, skills-based scheduling and intraday management defines the main scope of this workforce management offering.
Who it suits
It suits organizations planning customer-service staffing across phone, chat, email, SMS and social media. Teams that need to forecast demand, schedule by skills and manage activity during the day can consider its listed capabilities.
What it does well
- Forecasts demand across phone and digital channels.
- Supports skills-based scheduling.
- Includes intraday management.
- Available on Android and iOS.
What to know first
- Pricing requires an inquiry to Mitel.
- The listed mobile platforms are Android and iOS.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Mitel Workforce Management | usage- and scale-aligned pricing · sales consultation required | On request |
As mitel.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit Mitel’s product page.
- Contact Mitel to request pricing.
- Use the product on Android or iOS.
Verdict
Consider Mitel Workforce Management if your organization needs forecasting across multiple service channels alongside skills-based scheduling and intraday management. Buyers who need an upfront price should first request pricing from Mitel.
Questions
How is Mitel Workforce Management priced?
Pricing is available on request.
Which platforms does it support?
It is available on Android and iOS.
What forecasting does it offer?
It supports demand forecasting and omnichannel forecasting for phone, chat, email, SMS and social media.
Does it support scheduling by staff skills?
Yes. Skills-based scheduling is listed as a capability.
Who makes Mitel Workforce Management?
It is a Mitel product. Mitel was founded in 1973 and is headquartered in Ottawa, Ontario, Canada.
Facts from Mitel Workforce Management's own pages
- Analytics and AI
- Mitel says its GenAI analytics can transfer data to its AI engine, transcribe more than 100 languages and present dashboard insights. · mitel.com, 15 Oct 2026
- Company legal name
- Trustpilot identifies the provider as Mitel Networks Corporation. · uk.trustpilot.com, 15 Oct 2026
- Company size
- LinkedIn places Mitel in the 1,001–5,000 employee category. · linkedin.com, 15 Oct 2026
- Compliance recording
- The product page lists compliance support for MiFID II, Dodd-Frank, GDPR and PCI-DSS. · mitel.com, 15 Oct 2026
- Documentation
- Mitel provides a document center, learning center and global technical support for its platforms and products. · mitel.com, 15 Oct 2026
- Employee mobile self-service
- Employees can use a mobile app to view schedules and messages, trade shifts, request vacation, set preferences and offer overtime availability. · mitel.com, 15 Oct 2026
- Forecasting
- Forecasting covers phone, chat, email, SMS and social-media channels. · mitel.com, 15 Oct 2026
- Founded
- LinkedIn lists Mitel as founded in 1972. · linkedin.com, 15 Oct 2026
- Fraud detection
- Automated fraud detection and keyword spotting are included in the listed feature set. · mitel.com, 15 Oct 2026
- Headquarters
- LinkedIn lists Mitel headquarters in Kanata, Ontario, Canada. · linkedin.com, 15 Oct 2026
- Integrations
- Mitel advertises integrations with CRM, ERP and data-warehouse systems. · mitel.com, 15 Oct 2026
- Interaction recording
- The wider Workforce Optimization suite records voice and screen interactions either continuously or on demand. · mitel.com, 15 Oct 2026
- Limit: MiCollab mobile reliability
- Google Play reviewers report missed call notifications, dropped calls and softphone failures. · play.google.com, 15 Oct 2026
- Limit: Mitel Connect stability
- Google Play reviewers describe sign-in crashes, unclear connections, random app closures and repeated server interruptions. · play.google.com, 15 Oct 2026
- Limit: reliability
- G2’s review summary reports performance problems including crashes and unreliable applications. · g2.com, 15 Oct 2026
- Limit: Teamwork notifications
- A Google Play reviewer reports notification failures on Samsung Android 13 devices and unreliable notifications generally. · play.google.com, 15 Oct 2026
- Notable news: 2026
- Mitel’s press-release index lists the March 9, 2026 introduction of Mitel WX, an AI-enabled voice-first communications platform. · news.mitel.com, 15 Oct 2026
- Ownership
- Crunchbase’s company profile identifies Mitel Networks Corporation as acquired by Searchlight Capital Partners. · crunchbase.com, 15 Oct 2026
- Performance dashboards
- Performance-management dashboards and scorecards are listed as product features. · mitel.com, 15 Oct 2026
- Praise: usability
- G2’s review summary repeatedly cites ease of use, a friendly interface, easy setup and straightforward integration. · g2.com, 15 Oct 2026
- Pricing availability
- Mitel directs prospects to sales for tailored answers and pricing models based on usage and scale; no public WFM price is shown. · mitel.com, 15 Oct 2026
- Public APIs
- Mitel’s integrations page says its third-party integration tools include APIs for embedding communications in workflows and applications. · mitel.com, 15 Oct 2026
- Quality management
- Managers can create evaluation templates, filter and assess interactions, analyze results, visualize outcomes and identify coaching opportunities. · mitel.com, 15 Oct 2026
- Rating on G2
- 3.8 out of 5 from 234 reviews · g2.com, 15 Oct 2026
Where Mitel Workforce Management stands on Freedom251
- Call Accounting#3 of 13
- Workforce Engagement Management Software#8 of 24
- Contact Center Workforce Management Software#16 of 33