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No. 17 of 39 ·Contact Center Workforce Management Software

Mitel Workforce Management

Android · iPhone

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Freedom report

No signalScore 5.3

  • Free tierNo free tier on record
  • Open codeNo open-source code on record
  • Runs widely2 of 6 device platforms
  • DocumentedThinly documented

Mitel Workforce Management is ranked #17 of 39 in contact center workforce management software on Freedom251. It runs on Android, iOS.

Compared on contact center workforce management software

Demand forecasting
Yes
Skills-based scheduling
Yes
Intraday management
Yes
Omnichannel forecasting
Yes
Supported channels
phone, chat, email, SMS, social media

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