No. 34 of 39 ·Contact Center Workforce Management Software

TCN Workforce Management

Web · API

Freedom report

One barScore 4.9

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

TCN Workforce Management is ranked #34 of 39 in contact center workforce management software on Freedom251. It runs on API, Web. There is no free plan.

TCN Workforce Management plans and pricing

All plans

Custom pay-per-use pricing Not published Pay only for what you use · no monthly minimums · no licenses · no long-term contracts tcn.com · 30 Sept 2026

Compared on contact center workforce management software

Free plan: No
Demand forecasting: Yes
Skills-based scheduling: Yes
Intraday management: Yes
Omnichannel forecasting: Yes
Supported channels: voice, chat, email, SMS
API access: Yes

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The record

Purpose: TCN Workforce Management helps contact centres schedule agents and use historical trends to improve productivity and efficiency.
AI forecasting: The system analyses historical data to predict future contact volumes across channels and help managers determine staffing and skill needs.
Forecasting controls: Users can create unlimited forecasts, select data, and adjust efficiency measurements.
Agent self-service: Agents can self-manage shift bids, requests, and swaps, reducing or eliminating management intervention for those tasks.
Real-time visibility: Graphical real-time updates compare forecasts with outcomes and help managers monitor staffing, service levels, and schedule adherence.
Scheduling: The product brief describes visual schedules with breaks, skill coverage, weekly and daily views, custom activity rules, and weekly or ad-hoc calendar events.
Integrations: TCN says its Operator platform integrates with leading CRM systems and APIs; the site lists Salesforce and Zendesk integrations.
Cloud hosting: TCN says Operator is containerised, encrypted, and hosted on Google Cloud Platform using Google Kubernetes Engine across seven independent data centres.
Compliance: TCN lists PCI, SOC 2, HIPAA, and ISO 27001 among its global compliance standards.
Data residency: TCN says UK and EU data stays in the respective country or region under its data-residency practices.
Support: TCN offers 24/7 training and support at no cost, including dedicated account management and implementation assistance.
Pricing terms: TCN describes its pricing as pay-per-use, with no monthly minimums or long-term contracts, and says customers can start and stop platform usage as needed.
Intended users: TCN presents Workforce Management for contact centres that need to plan staffing, control labour costs, and manage agent schedules.
Founded: 1999

Where it ranks on Freedom251

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Sources

tcn.com/en_gb/contact-centre-solutions/workforc· checked 30 Sept 2026
tcn.com/wp-content/uploads/2024/03/PRODUCT-BRIE· checked 30 Sept 2026
tcn.com/en_gb/about-tcn/· checked 30 Sept 2026
tcn.com/en_gb/cloud-security-compliance/· checked 30 Sept 2026
tcn.com/en_gb/training-and-support/· checked 30 Sept 2026
tcn.com/en_gb/pricing/· checked 30 Sept 2026