Freedom251 › Customer Service Workforce Management Software
TCN Workforce Management
What TCN Workforce Management is
TCN Workforce Management helps contact centres forecast contact volumes and plan agent schedules across voice, chat, email and SMS. Its analysis of historical data gives managers estimates for future demand and helps them plan staffing and skills. Users can create unlimited forecasts, choose data and adjust efficiency measures. Scheduling tools include visual daily and weekly views, breaks, skill coverage, custom activity rules and calendar events. Agents can manage shift bids, requests and swaps themselves. Graphical real-time updates compare forecasts with outcomes and show staffing, service levels and schedule adherence. The product is available on the web and through an API, with demand, volume, omnichannel and intraday forecasting and skills-based scheduling. TCN lists Salesforce and Zendesk integrations through its Operator platform. Pricing is custom pay-per-use, with pricing on request; TCN says there are no monthly minimums, licenses or long-term contracts. There is no free plan. TCN also offers 24/7 training and support at no cost.
Who it suits
It suits contact centres that need to forecast demand, plan staffing and manage agent schedules. It is also relevant to teams seeking agent self-service for shift changes and requests.
What it does well
- Forecasts volumes across voice, chat, email and SMS
- Create unlimited forecasts and adjust efficiency measures
- Agents can manage bids, requests and swaps
- Includes 24/7 training and support at no cost
What to know first
- No free plan
- Pricing is available on request
Limits
There is no free plan. The custom pay-per-use plan has no monthly minimums, licenses or long-term contracts; pricing is available on request.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom pay-per-use pricing | Pay only for what you use · no monthly minimums · no licenses · no long-term contracts | On request |
As tcn.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the TCN Workforce Management website.
- Contact TCN to request pricing.
- Choose custom pay-per-use pricing and start platform usage as needed.
- Use the web platform or API.
Verdict
TCN Workforce Management combines demand forecasting, scheduling and real-time staffing visibility for contact centres. Pricing is pay-per-use, but prospective customers must request pricing details.
Questions
Is there a free plan?
No. TCN Workforce Management is paid.
How is it priced?
TCN describes custom pay-per-use pricing, with no monthly minimums, licenses or long-term contracts. Pricing is on request.
Which channels can it forecast?
It supports forecasting across voice, chat, email and SMS.
What integrations are listed?
TCN lists Salesforce and Zendesk integrations through its Operator platform, which integrates with CRM systems and APIs.
Which platforms are supported?
The product is available on the web and through an API.
What support does TCN offer?
TCN offers 24/7 training and support at no cost, including dedicated account management and implementation assistance.
Facts from TCN Workforce Management's own pages
- Agent self-service
- Agents can self-manage shift bids, requests, and swaps, reducing or eliminating management intervention for those tasks. · tcn.com, 30 Sept 2026
- AI forecasting
- The system analyses historical data to predict future contact volumes across channels and help managers determine staffing and skill needs. · tcn.com, 30 Sept 2026
- Cloud hosting
- TCN says Operator is containerised, encrypted, and hosted on Google Cloud Platform using Google Kubernetes Engine across seven independent data centres. · tcn.com, 30 Sept 2026
- Compliance
- TCN lists PCI, SOC 2, HIPAA, and ISO 27001 among its global compliance standards. · tcn.com, 30 Sept 2026
- Data residency
- TCN says UK and EU data stays in the respective country or region under its data-residency practices. · tcn.com, 30 Sept 2026
- Forecasting controls
- Users can create unlimited forecasts, select data, and adjust efficiency measurements. · tcn.com, 30 Sept 2026
- Founded
- 1999 · tcn.com, 28 Sept 2026
- Headquarters
- St. George, Utah, United States · tcn.com, 28 Sept 2026
- Integrations
- TCN says its Operator platform integrates with leading CRM systems and APIs; the site lists Salesforce and Zendesk integrations. · tcn.com, 30 Sept 2026
- Intended users
- TCN presents Workforce Management for contact centres that need to plan staffing, control labour costs, and manage agent schedules. · tcn.com, 30 Sept 2026
- Pricing terms
- TCN describes its pricing as pay-per-use, with no monthly minimums or long-term contracts, and says customers can start and stop platform usage as needed. · tcn.com, 30 Sept 2026
- Purpose
- TCN Workforce Management helps contact centres schedule agents and use historical trends to improve productivity and efficiency. · tcn.com, 30 Sept 2026
- Real-time visibility
- Graphical real-time updates compare forecasts with outcomes and help managers monitor staffing, service levels, and schedule adherence. · tcn.com, 30 Sept 2026
- Scheduling
- The product brief describes visual schedules with breaks, skill coverage, weekly and daily views, custom activity rules, and weekly or ad-hoc calendar events. · tcn.com, 30 Sept 2026
- Support
- TCN offers 24/7 training and support at no cost, including dedicated account management and implementation assistance. · tcn.com, 30 Sept 2026