Side by side
Puzzel Workforce Management vs TCN Workforce Management
Both stand on customer service workforce management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIWeb
Choose Puzzel Workforce Management if your contact centre needs demand forecasting, skill-based scheduling, intraday adjustments and agent self-service in one platform. Contact Puzzel for pricing and package details before deciding whether it fits your requirements.
Visit Puzzel Workforce Management Paid APIWeb
TCN Workforce Management combines demand forecasting, scheduling and real-time staffing visibility for contact centres. Pricing is pay-per-use, but prospective customers must request pricing details.
Visit TCN Workforce ManagementThe facts
| Puzzel Workforce Management | TCN Workforce Management | |
|---|---|---|
| Free plan | Not published | No |
| Open source | Not published | Not published |
| Runs on | API, Web | API, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 1 |
| Maker | Not published | Not published |
| Website | puzzel.com | tcn.com |
| On customer service workforce management software | #12 of 21 | #16 of 21 |
Puzzel Workforce Management: what it does well
- Forecasts contact volumes across voice, email, chat and social media.
- Supports multiple forecasts within a week.
- Managers can adjust skill-based schedules in real time.
- Agents can request holidays, changes and shift swaps through self-service.
- Exports reports covering adherence, payroll and overtime.
What to know first
- Pricing is available only by request.
- The product is listed as an add-on to Puzzel packages.
TCN Workforce Management: what it does well
- Forecasts volumes across voice, chat, email and SMS
- Create unlimited forecasts and adjust efficiency measures
- Agents can manage bids, requests and swaps
- Includes 24/7 training and support at no cost
What to know first
- No free plan
- Pricing is available on request
Alternatives to Puzzel Workforce Management Alternatives to TCN Workforce Management The whole list