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Joulica Contact Center Analytics
What Joulica Contact Center Analytics is
Joulica Contact Center Analytics brings real-time, predictive, and historical analytics together for customer service teams working across digital and voice channels. Its event processing takes data from live and historical sources, standardises it, and enriches it for analysis. The product supports mixed-vendor contact center environments and includes real-time monitoring, speech analytics, sentiment analysis, and service-level reporting. Virtual assistant analytics cover containment and routing performance, as well as customer satisfaction and net promoter scores. Teams can define custom metrics using CRM and survey data alongside customer journey analytics. Joulica says the results can help teams adjust call center scripts, monitor agent compliance, optimise virtual assistants, and coordinate journeys across channels. Analytics are available for visualisation, API integrations, and artificial intelligence use cases. The product is offered through web and API. Joulica launched in 2016 and is headquartered in Galway, Ireland; its company page lists 25+ employees, 400+ cases, and 60+ clients. Pricing is on request, and a 30-day trial is listed; there is no free plan.
Who it suits
The product suits contact center teams working across digital and voice channels, including mixed-vendor environments. It may also suit teams that need analytics for virtual assistants, service levels, or cross-channel journeys.
What it does well
- Combines real-time, predictive, and historical analytics.
- Covers digital and voice customer service environments.
- Includes speech analytics and sentiment analysis.
- Custom metrics can incorporate CRM and survey data.
- Offers a 30-day trial.
What to know first
- No free plan is listed.
- Pricing is available on request.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Contact Center Analytics | Pricing not stated on the product page · Request a demo | On request |
As joulica.io lists them, read 7 Oct 2026. The maker's own page has the final word.
Verdict
Joulica Contact Center Analytics brings several types of customer service data into a shared analytics offering. Teams should expect to request pricing; a 30-day trial is listed.
Facts from Joulica Contact Center Analytics's own pages
- Analytics access
- Analytics are available for visualisation, API-based integrations and artificial intelligence use cases. · joulica.io, 7 Oct 2026
- Channel coverage
- The product analyses mixed digital and voice customer service environments and mixed-vendor contact center deployments. · joulica.io, 7 Oct 2026
- Company and audience
- Joulica says it launched in 2016 and describes its work as providing real-time and predictive analytics across customer interaction channels. · joulica.io, 7 Oct 2026
- Company scale
- The company page lists 25+ employees, 400+ cases and 60+ clients. · joulica.io, 7 Oct 2026
- Custom metrics
- Custom metrics can use CRM and survey data alongside customer journey analytics. · joulica.io, 7 Oct 2026
- Data processing
- Event processing ingests, normalises and enriches data from real-time and historical sources into standardised analytics. · joulica.io, 7 Oct 2026
- Founded
- 2016 · joulica.io, 28 Sept 2026
- Headquarters
- The company page gives an Ireland address at the Business Innovation Center, NUI Galway, and a United States address in Chicago. · joulica.io, 7 Oct 2026
- Operations
- Joulica says teams can adapt call center scripting, monitor agent compliance, optimise virtual assistants and orchestrate cross-channel journeys. · joulica.io, 7 Oct 2026
- Purpose
- Unifies real-time, predictive and historical analytics across digital and voice environments. · joulica.io, 7 Oct 2026
- Security and privacy
- Joulica’s privacy notice says it uses personal data for account authentication and authorization and contracts with service providers expected to provide comparable data protection and information security. · joulica.io, 7 Oct 2026
- Support
- The company page lists [email protected] and phone numbers for its Ireland and United States offices. · joulica.io, 7 Oct 2026
- Virtual assistants
- Virtual assistant analytics cover containment, routing performance, customer satisfaction and net promoter scores. · joulica.io, 7 Oct 2026
Where Joulica Contact Center Analytics stands on Freedom251
- Contact Center Analytics Software#11 of 30