No. 30of 39 ·Contact Center Workforce Management Software

ShiftPilot WFM

Name: ShiftPilot WFM
Price: 20 CAD

Android · iPhone· paid plans from C$20/mo

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Freedom report

One barScore 5.0

Free tierNo free tier
Runs widely2 of 6 device platforms
DocumentedPlans, terms and facts published

ShiftPilot WFM is ranked #30 of 39 in contact center workforce management software on Freedom251. It runs on Android, iOS. There is no free plan. Paid plans start at C$20/mo.

ShiftPilot WFM plans and pricing

All plans

Founding Member C$20/mo per agent/month First 25 clients · locked for life of contract sivamai.com · 9 Oct 2026

Growth C$35/mo per agent/month Scaling contact centres 50–150 agents sivamai.com · 9 Oct 2026

Scale C$55/mo per agent/month Enterprise contact centres 150–300 agents sivamai.com · 9 Oct 2026

Compared on contact center workforce management software

Free plan: No
Demand forecasting: Yes
Skills-based scheduling: Yes
Intraday management: Yes

Best ShiftPilot WFM alternatives

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The record

Purpose: ShiftPilot WFM provides forecasting, scheduling, real-time adherence monitoring, and intraday performance management for contact centres with 25 to 300 agents.
Forecasting: Its forecasts combine historical volume patterns, seasonal trends, and event-based adjustments to generate daily and intraday forecasts.
Scheduling: Schedules are optimized against forecast, skills, contract constraints, collective agreement rules, and agent preferences.
Adherence: Live agent state tracking compares activity with schedules and provides supervisors automated alerts about deviations.
Intraday tools: Supervisors can adjust schedules, move agents between queues, and respond to unexpected volume changes.
Integrations: Current contact centre integrations include Genesys Cloud and Amazon Connect; Five9 integration is available for enterprise deployments.
Sivam integration: ShiftPilot WFM integrates with Sivam AI’s Hyper QA Audit to connect schedule adherence data with call quality scores.
Roles: The product describes role-based views for WFM managers, operations supervisors, team leaders, and agents.
Agent features: The agent interface includes personal schedules, shift swap and time-off requests, and performance feedback in a mobile interface.
Demo: The maker offers a 30-minute demonstration configured using the customer's agent count, queue structure, and schedule patterns, with no commitment required.
Headquarters: Canada
Price from: C$20/mo

Where it ranks on Freedom251

Best Contact Center Workforce Management Software in 2026#30 of 39

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Sources

sivamai.com/shiftpilot-wfm/· checked 9 Oct 2026