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ShiftPilot WFM
What ShiftPilot WFM is
ShiftPilot WFM provides forecasting, scheduling, real-time adherence monitoring, and intraday performance management for contact centres with 25 to 300 agents. Forecasts combine historical volume patterns, seasonal trends, and event-based adjustments for daily and intraday planning. Schedules account for forecast demand, skills, contract constraints, collective agreement rules, and agent preferences. Live agent-state tracking compares activity with schedules and sends supervisors automated alerts about deviations. Supervisors can adjust schedules, move agents between queues, and respond to unexpected volume changes. Role-based views serve WFM managers, operations supervisors, team leaders, and agents. Agents use a mobile interface for personal schedules, shift-swap and time-off requests, and performance feedback. Integrations include Genesys Cloud and Amazon Connect, while Five9 is available for enterprise deployments. ShiftPilot also connects adherence data with call quality scores through Sivam AI’s Hyper QA Audit. Plans are billed per agent per month: Founding Member costs C$20 a month, Growth 35.00 CAD, and Scale 55.00 CAD.
Who it suits
It is designed for contact centres with 25–300 agents that need demand forecasting, skills-based scheduling, adherence monitoring, and intraday control. The role-based mobile interface also suits supervisors and agents.
What it does well
- Forecasts use historical, seasonal, and event data
- Skills and contract-aware schedule optimization
- Live adherence tracking with automated alerts
- Genesys Cloud and Amazon Connect integrations
- Mobile schedules, swaps, time-off, and feedback
What to know first
- No free plan
- Five9 integration is limited to enterprise deployments
- Plans are billed per agent monthly
- Target range is limited to 25–300 agents
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Founding Member | per agent/month · First 25 clients · locked for life of contract | C$20 a month |
| Growth | per agent/month · Scaling contact centres 50–150 agents | C$35 a month |
| Scale | per agent/month · Enterprise contact centres 150–300 agents | C$55 a month |
As sivamai.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Verdict
ShiftPilot WFM combines planning, live adherence, and intraday controls for mid-sized contact centres. Its integrations, role-based views, and agent mobile tools support coordinated scheduling and performance management.
Facts from ShiftPilot WFM's own pages
- Adherence
- Live agent state tracking compares activity with schedules and provides supervisors automated alerts about deviations. · sivamai.com, 9 Oct 2026
- Agent features
- The agent interface includes personal schedules, shift swap and time-off requests, and performance feedback in a mobile interface. · sivamai.com, 9 Oct 2026
- Demo
- The maker offers a 30-minute demonstration configured using the customer's agent count, queue structure, and schedule patterns, with no commitment required. · sivamai.com, 9 Oct 2026
- Forecasting
- Its forecasts combine historical volume patterns, seasonal trends, and event-based adjustments to generate daily and intraday forecasts. · sivamai.com, 9 Oct 2026
- Headquarters
- Canada · sivamai.com, 28 Sept 2026
- Integrations
- Current contact centre integrations include Genesys Cloud and Amazon Connect; Five9 integration is available for enterprise deployments. · sivamai.com, 9 Oct 2026
- Intraday tools
- Supervisors can adjust schedules, move agents between queues, and respond to unexpected volume changes. · sivamai.com, 9 Oct 2026
- Purpose
- ShiftPilot WFM provides forecasting, scheduling, real-time adherence monitoring, and intraday performance management for contact centres with 25 to 300 agents. · sivamai.com, 9 Oct 2026
- Roles
- The product describes role-based views for WFM managers, operations supervisors, team leaders, and agents. · sivamai.com, 9 Oct 2026
- Scheduling
- Schedules are optimized against forecast, skills, contract constraints, collective agreement rules, and agent preferences. · sivamai.com, 9 Oct 2026
- Sivam integration
- ShiftPilot WFM integrates with Sivam AI’s Hyper QA Audit to connect schedule adherence data with call quality scores. · sivamai.com, 9 Oct 2026