Side by side
QStory Workforce Management vs ShiftPilot WFM
Both stand on contact center workforce management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidiPhoneWeb
QStory brings forecasting, agent self-service, adherence monitoring, and back-office work prioritization into one cloud platform. Ask about pricing, exact integrations, and plan-specific support before proceeding.
Visit QStory Workforce Management Paid AndroidiPhone
ShiftPilot WFM combines planning, live adherence, and intraday controls for mid-sized contact centres. Its integrations, role-based views, and agent mobile tools support coordinated scheduling and performance management.
Visit ShiftPilot WFMThe facts
| QStory Workforce Management | ShiftPilot WFM | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | Not published |
| Runs on | Android, iPhone, Web | Android, iPhone |
| Lowest paid plan | Free or on request | Founding Member: C$20 per agent a month |
| Plans published | 2 | 3 |
| Maker | Not published | Not published |
| Website | qstory.ai | sivamai.com |
| On contact center workforce management software | #21 of 33 | #25 of 33 |
QStory Workforce Management: what it does well
- Models seasonal peaks and planned outages.
- Agents can request schedule changes through self-service.
- Can automate intraday remediation and move staff between queues.
- Accepts back-office tasks by CSV.
- Available on web, Android, and iOS.
What to know first
- Pricing requires discussion with QStory.
- Exact integrations are confirmed during implementation.
- No self-serve free trial is stated.
- Support options and service levels depend on the plan.
ShiftPilot WFM: what it does well
- Forecasts use historical, seasonal, and event data
- Skills and contract-aware schedule optimization
- Live adherence tracking with automated alerts
- Genesys Cloud and Amazon Connect integrations
- Mobile schedules, swaps, time-off, and feedback
What to know first
- No free plan
- Five9 integration is limited to enterprise deployments
- Plans are billed per agent monthly
- Target range is limited to 25–300 agents
Alternatives to QStory Workforce Management Alternatives to ShiftPilot WFM The whole list