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Instead of QStory Workforce Management
QStory Workforce Management alternatives
QStory Workforce Management is an AI-native, cloud-native platform for contact centers, combining volume forecasting, scenario planning, scheduling, real-time adherence, and demand response. Teams can import historical contact data or existing forecasts, let agents manage swaps and breaks within service-level guardrails, and move staff between queues as workloads change. Its Work Item Manager also prioritizes back-office tasks by urgency and skills. Mobile access, integrations with contact-center, CRM, HR, payroll, chat, ACD, and learning systems, plus security controls and ISO 27001 certification, support organizations from small teams to large enterprises.
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Webex App
by Webex AppFree plan AndroidiPhoneMac+2Teams needing meetings and collaboration rather than WFM — Webex App focuses on meetings, messaging, recording, breakout rooms, and screen sharing, not QStory’s forecasting and workforce controls.
Free plan Visit site - 2
Daktela WFM
Free trial AndroidAPIExtension+6Omnichannel contact centres wanting low-cost scheduling — Daktela WFM adds one-click monthly scheduling, drag-and-drop optimization, and app-based leave and swaps, while AI forecasting is coming soon.
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GetWFM
Free plan APIWebContact centers needing free, detailed adherence tools — GetWFM emphasizes attendance, weighted adherence scoring, time-off calendars, coverage charts, and analytics alongside scheduling.
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Dialpad Workforce Management
Paid AndroidExtensioniPhone+3Dialpad Support users wanting native WFM — Dialpad WFM embeds forecasting, scheduling, adherence, productivity tracking, and reporting into Dialpad Support with named customer-service integrations.
Pricing on request Visit site - 5
Mitel Secure Cloud
by Mitel Secure CloudPaid AndroidiPhoneMac+2Large regulated enterprises needing private communications — Mitel Secure Cloud is a private managed enterprise communications service with data sovereignty, compliance controls, messaging, presence, and video.
Pricing on request Visit site - 6
Aspect Workforce
Paid AndroidAPIiPhone+3Contact centers wanting AI forecasting and open APIs — Aspect Workforce combines AI-powered forecasting, adherence dashboards, employee self-service, mobile editing, open APIs, and developer sandbox tools.
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Avaya Workforce Engagement Workforce Management
Paid AndroidiPhoneSelf-hosted+1Large organizations needing broad workforce engagement — Avaya combines workforce forecasting and scheduling with hiring, performance, recording, quality, interaction analytics, and desktop-process analytics.
Pricing on request Visit site - 8
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8x8 Contact Center
Paid AndroidAPIiPhone+3 - 10
Assembled
Paid APIWeb - 11
Eleveo Workforce Management
Paid APISelf-hostedWeb - 12
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Peopleware
Paid APIWeb - 14
CCsuite
Paid AndroidiPhone - 15
Puzzel Workforce Management
Paid APIWeb - 16
Verint Workforce Management
Paid AndroidAPIiPhone+1 - 17
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QueuePilot
Paid Web - 19
TCN Workforce Management
Paid APIWeb - 20
SureWFM
Paid Web - 21
ProHanceCX
Paid Web - 22
MaxContact Workforce Management
Paid Web - 23
Xima Workforce Management
Paid Web - 24
NiCE Workforce Management
Paid Web
Readers may still compare alternatives because QStory pricing is available only on request, exact integrations are confirmed during implementation, and the platform is delivered through Android, iOS, and web access. The right switch depends on whether you need a free plan or trial, broader desktop coverage, a specific contact-center ecosystem, deeper attendance and time-off tools, enterprise communications, self-hosted deployment, or a wider workforce-engagement suite. Compare forecasting, scheduling, adherence, employee self-service, integrations, deployment, and the operational scale each product is designed to support.
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