No. 7 of 39 ·Contact Center Workforce Management Software

Avaya Workforce Engagement Workforce Management

Web · Android · iPhone · Self-hosted

Freedom report

Two barsScore 5.5

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Avaya Workforce Engagement Workforce Management is ranked #7 of 39 in contact center workforce management software on Freedom251. It runs on Android, iOS, Self-hosted, Web.

Avaya Workforce Engagement Workforce Management plans and pricing

All plans

Avaya Workforce Engagement Workforce Management Not published No public price stated · Contact Avaya for details avaya.com · 8 Oct 2026

Compared on contact center workforce management software

Demand forecasting: Yes
Skills-based scheduling: Yes
Intraday management: Yes

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The record

Purpose: Workforce Management is part of Avaya Experience Platform Workforce Engagement, a suite of cloud services for workforce optimization.
Forecasting and scheduling: The Workforce Management capability supports forecasting and scheduling for large employee populations and complex scheduling periods.
Hiring: Workforce Management uses AI and virtual interviewing to assess applicants and is described as helping improve candidate quality, time to hire, and employee retention.
Suite capabilities: The Workforce Engagement suite includes Workforce Management, Performance Management, interaction recording, quality management, interaction analytics, and desktop and process analytics.
Communication data: Integration services receive CTI events and WFM and Performance Management data feeds from communication infrastructure such as a switch or ACD.
Adapters: Workforce Management integration packages can collect contact statistics and real-time employee state data, and can export schedules, employee data, and time records.
Mobile access: The deployment guide describes mobile applications for users, including Workforce Management applications.
Cloud deployment: The Avaya Experience Platform Workforce Engagement deployment is described as a zero-footprint SaaS offering with cloud-hosted WFO services managed by the service provider.
Customer responsibilities: The customer is responsible for the communication infrastructure, which may be on premises or in a third-party cloud, and for desktop and mobile applications.
Security: The deployment guide says connections between desktops, mobile devices, archive storage, identity providers, and the service use encrypted channels.
Identity management: Customers can use a third-party identity provider for Workforce Engagement identities or ask the service provider to manage them.
Pricing: Avaya's product page directs visitors to contact Avaya rather than listing a Workforce Management price.
Company headquarters: Avaya lists its corporate headquarters at 350 Mt. Kemble Avenue, Morristown, New Jersey 07960, USA.

Where it ranks on Freedom251

Best Contact Center Workforce Management Software in 2026#7 of 39

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Sources

support.avaya.com/css/public/documents/101078957· checked 8 Oct 2026
documentation.avaya.com/en-us/home/bundle/avaya-experience-plat· checked 8 Oct 2026
support.avaya.com/css/public/documents/101065377· checked 8 Oct 2026
avaya.com/en/products/workforce-engagement/· checked 8 Oct 2026
avaya.com/en/contacts/· checked 8 Oct 2026