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FrontLine Atlas
What FrontLine Atlas is
FrontLine Atlas is an operations platform for multi-client contact centres, bringing recruiting, HR, scheduling, quality assurance, coaching, and client delivery together. It is built for centres managing 50–2,000 agents across clients and lines of business. Records are separated by tenant, client, and line of business, with row-level isolation enforced by the database. The schedule builder combines agents, forecasts, and compliance windows; real-time adherence tracking requires a connected CTI or attendance source. QA includes per-line-of-business scorecards, calibration, and evaluation cycles, with low-scoring categories linked to coaching sessions. Listed telephony and CTI options include Genesys Cloud, NICE CXone, Amazon Connect, Five9, Twilio Flex, and Zoom Contact Center. Identity options include Okta, Microsoft Entra ID, and Google Workspace, plus email and password as a fallback. The service describes an immutable audit log for PII reads and privileged actions and lists PIPEDA compliance and SOC 2 Type II evidence generation. Starter is listed at $15 a month, up to 250 seats, with a $210 monthly minimum; Growth is $24 a month, up to 5,000 seats, with a $720 monthly minimum. The platform does not include a contact-routing engine and is designed to work alongside a CCaaS platform.
Who it suits
FrontLine Atlas is aimed at contact centres managing multiple clients and lines of business, particularly those with 50–2,000 agents. It may suit teams coordinating workforce schedules, quality reviews, coaching, and client delivery alongside a separate CCaaS platform.
What it does well
- Combines recruiting, HR, scheduling, QA, and coaching.
- Supports schedules across multiple lines of business.
- Lists six telephony and CTI integrations.
- Includes a Mobile PWA capability.
What to know first
- Does not bundle a contact-routing engine.
- Real-time adherence needs a CTI or attendance source.
- Starter has a $210 monthly minimum.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | Up to 250 seats · Min. $210/mo | $15 a month |
| Growth | Up to 5,000 seats · Min. $720/mo | $24 a month |
| Enterprise | Unlimited seats · Min. $50K/yr | On request |
As frontlinehq.io lists them, read 3 Oct 2026. The maker's own page has the final word.
Verdict
FrontLine Atlas combines several contact-centre operations functions with tenant-level data separation and listed telephony integrations. Buyers should account for the separate routing platform requirement and plan minimums.
Facts from FrontLine Atlas's own pages
- Compliance
- The pricing page lists PIPEDA compliance and SOC 2 Type II evidence generation. · frontlinehq.io, 3 Oct 2026
- Data model
- Records are scoped to tenant, client, and line of business, with row-level isolation enforced by the database. · frontlinehq.io, 3 Oct 2026
- Data residency
- The pricing page lists North America Canada or US residency for Starter, both Canada and US for Growth, and negotiable multi-region residency for Enterprise. · frontlinehq.io, 3 Oct 2026
- Headquarters
- Prince Edward Island, Canada · frontlinehq.io, 28 Sept 2026
- Identity integrations
- The listed identity providers are Okta, Microsoft Entra ID, and Google Workspace, with native email and password as a fallback. · frontlinehq.io, 3 Oct 2026
- Implementation
- The maker says most contact centres go live in 2–4 weeks with founder-led onboarding. · frontlinehq.io, 3 Oct 2026
- Intended users
- The product is built for contact centres managing 50–2,000 agents across multiple clients and lines of business. · frontlinehq.io, 3 Oct 2026
- Mobile access
- The pricing comparison lists a Mobile PWA capability. · frontlinehq.io, 3 Oct 2026
- Product limits
- The site says FrontLine does not bundle a contact-routing engine and is designed to work alongside a CCaaS platform. · frontlinehq.io, 3 Oct 2026
- Purpose
- FrontLine is an operations platform for multi-client contact centres, combining recruiting, HR, scheduling, QA, coaching, and client delivery. · frontlinehq.io, 3 Oct 2026
- Quality and coaching
- QA supports per-LOB scorecards, calibration, evaluation cycles, and links low-scoring categories to coaching sessions. · frontlinehq.io, 3 Oct 2026
- Security and audit
- The site describes PostgreSQL row-level tenant isolation and an immutable audit log for PII reads and privileged actions. · frontlinehq.io, 3 Oct 2026
- Support
- Starter includes email support; Growth includes priority support; Enterprise includes a dedicated CSM and custom SLAs and uptime. · frontlinehq.io, 3 Oct 2026
- Telephony integrations
- The site lists Genesys Cloud, NICE CXone, Amazon Connect, Five9, Twilio Flex, and Zoom Contact Center for telephony and CTI. · frontlinehq.io, 3 Oct 2026
- Workforce scheduling
- The schedule builder uses agents, forecasts, and compliance windows to create multi-LOB schedules, and tracks real-time adherence when a CTI or attendance source is connected. · frontlinehq.io, 3 Oct 2026