Side by side

8x8 Contact Center vs FrontLine Atlas

Both stand on contact center workforce management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

8x8 Contact Center

Paid AndroidAPIiPhone+3

8x8 Contact Center combines omnichannel interaction tools with workforce features, APIs, and CRM integrations. Pricing is custom, so prospective customers need to contact sales for a quote.

Visit 8x8 Contact Center

FrontLine Atlas combines several contact-centre operations functions with tenant-level data separation and listed telephony integrations. Buyers should account for the separate routing platform requirement and plan minimums.

Visit FrontLine Atlas

The facts

	8x8 Contact Center	FrontLine Atlas
Free plan	No	A free trial
Open source	Not published	Not published
Runs on	Android, API, iPhone, Mac, Web, Windows	API, Web
Lowest paid plan	Free or on request	Starter: $15 a month
Plans published	1	3
Maker	Not published	Not published
Website	8x8.com	frontlinehq.io
On contact center workforce management software	#7 of 33	#11 of 33

8x8 Contact Center: what it does well

Supports voice, chat, email, SMS, RCS, video, and social
Includes inbound calling, outbound dialing, and IVR
Offers forecasting, scheduling, and workforce tracking
Out-of-the-box integrations include Salesforce and Zendesk
Phone support is available Monday through Saturday

What to know first

No free plan is listed
Pricing requires a sales quote
Phone support hours are Monday through Saturday, 6am–6pm PT

FrontLine Atlas: what it does well

Combines recruiting, HR, scheduling, QA, and coaching.
Supports schedules across multiple lines of business.
Lists six telephony and CTI integrations.
Includes a Mobile PWA capability.

What to know first

Does not bundle a contact-routing engine.
Real-time adherence needs a CTI or attendance source.
Starter has a $210 monthly minimum.

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