No. 4 of 39 ·Contact Center Workforce Management Software

Dialpad Workforce Management

Name: Dialpad Workforce Management
Price: 95 USD

Web · Windows · Mac · Android · iPhone · Extension · paid plans from $95/mo

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Freedom report

Two barsScore 5.7

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely5 of 6 device platforms
DocumentedPlans, terms and facts published

Dialpad Workforce Management is ranked #4 of 39 in contact center workforce management software on Freedom251. It runs on Android, Browser extension, iOS, macOS, Web, Windows. Paid plans start at $95/mo.

Dialpad Workforce Management plans and pricing

All plans

Dialpad Support Essentials $95/mo monthly Workforce Management available as an add-on dialpad.com · 1 Oct 2026

Dialpad Support Advanced $135/mo monthly Workforce Management available as an add-on dialpad.com · 1 Oct 2026

Dialpad Support Premium $170/mo monthly Workforce Management available as an add-on dialpad.com · 1 Oct 2026

Dialpad Workforce Management (standalone) Not published available to all Dialpad users · standalone product · contact Customer Success Manager help.dialpad.com · 1 Oct 2026

Dialpad Support Enterprise Not published custom pricing · demos available dialpad.com · 1 Oct 2026

Compared on contact center workforce management software

Demand forecasting: Yes
Skills-based scheduling: Yes
Intraday management: Yes
Omnichannel forecasting: Yes
Supported channels: phone, email, chat, SMS, WhatsApp, Facebook, Facebook Messenger, Instagram
API access: Yes

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The record

Purpose: Dialpad WFM provides forecasting, capacity planning, scheduling, adherence tracking, and performance management for contact centers.
Platform origin: Dialpad WFM is built on the acquisition of Surfboard and brings native scheduling, forecasting, and adherence tracking into Dialpad Support.
Forecasting: The product automates scheduling and shift planning while accounting for changing inflow levels.
Performance tracking: Managers can track schedule adherence in real time, monitor agent productivity across channels, and analyze behavioral trends.
Agent scheduling: Dialpad WFM supports automatic activity rotation, shift swaps, and time-off requests.
Reporting: WFM provides utilization, time and adherence, timesheet exports, shrinkage analysis, and agent distribution reporting.
Integrations: Supported customer-service platforms include Front, Twilio, Aircall, Intercom, Salesforce, Zendesk, Dixa, Kustomer, and Talkdesk.
Forecast delay: After connecting an integration, Dialpad says it typically takes around 72 hours to generate forecasts.
Data handling: Dialpad WFM collects contact volumes rather than contact content, and content is redacted during collection.
WFM availability: Dialpad WFM is available to all Dialpad users and as a standalone product, with interested customers directed to a Customer Success Manager.
Security: Dialpad states that its products are SOC 2 Type II compliant, HIPAA-ready, and support GDPR requirements, with annual ISO 27001:2022, ISO 27017:2015, and ISO 27018:2019 certification.
Access controls: Dialpad supports role-based access and SAML/SCIM integrations with Okta, Azure, Google Workspace, and OneLogin.
Supported devices: Dialpad publishes apps for iOS, Android, macOS, Windows, and ChromeOS, plus a Chrome web extension.
Company: Dialpad was founded in 2011 and is headquartered in San Ramon, California, USA.
Price from: $95/mo

Where it ranks on Freedom251

Best Contact Center Workforce Management Software in 2026#4 of 39

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Sources

dialpad.com/features/workforce-management-software/· checked 1 Oct 2026
help.dialpad.com/hc/en-us/articles/55194742035227-What-i· checked 1 Oct 2026
help.dialpad.com/hc/en-us/articles/55137229971739-Dialpa· checked 1 Oct 2026
dialpad.com/trust/· checked 1 Oct 2026
dialpad.com/download/· checked 1 Oct 2026
dialpad.com/llm-info/· checked 1 Oct 2026