Freedom251 › Contact Center Workforce Management Software
Dialpad Workforce Management
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Dialpad Support Advanced | monthly · Workforce Management available as an add-on | $135 a month |
| Dialpad Support Premium | monthly · Workforce Management available as an add-on | $170 a month |
| Dialpad Support Essentials | monthly · Workforce Management available as an add-on | $95 a month |
| Dialpad Workforce Management (standalone) | available to all Dialpad users · standalone product · contact Customer Success Manager | On request |
| Dialpad Support Enterprise | custom pricing · demos available | On request |
As dialpad.com lists them, read 1 Oct 2026. The maker's own page has the final word.
Facts from Dialpad Workforce Management's own pages
- Access controls
- Dialpad supports role-based access and SAML/SCIM integrations with Okta, Azure, Google Workspace, and OneLogin. · dialpad.com, 1 Oct 2026
- Agent scheduling
- Dialpad WFM supports automatic activity rotation, shift swaps, and time-off requests. · dialpad.com, 1 Oct 2026
- Company
- Dialpad was founded in 2011 and is headquartered in San Ramon, California, USA. · dialpad.com, 1 Oct 2026
- Data handling
- Dialpad WFM collects contact volumes rather than contact content, and content is redacted during collection. · help.dialpad.com, 1 Oct 2026
- Forecast delay
- After connecting an integration, Dialpad says it typically takes around 72 hours to generate forecasts. · help.dialpad.com, 1 Oct 2026
- Forecasting
- The product automates scheduling and shift planning while accounting for changing inflow levels. · dialpad.com, 1 Oct 2026
- Founded
- 2011 · dialpad.com, 28 Sept 2026
- Headquarters
- San Ramon, California, USA · dialpad.com, 28 Sept 2026
- Integrations
- Supported customer-service platforms include Front, Twilio, Aircall, Intercom, Salesforce, Zendesk, Dixa, Kustomer, and Talkdesk. · help.dialpad.com, 1 Oct 2026
- Performance tracking
- Managers can track schedule adherence in real time, monitor agent productivity across channels, and analyze behavioral trends. · dialpad.com, 1 Oct 2026
- Platform origin
- Dialpad WFM is built on the acquisition of Surfboard and brings native scheduling, forecasting, and adherence tracking into Dialpad Support. · dialpad.com, 1 Oct 2026
- Purpose
- Dialpad WFM provides forecasting, capacity planning, scheduling, adherence tracking, and performance management for contact centers. · dialpad.com, 1 Oct 2026
- Reporting
- WFM provides utilization, time and adherence, timesheet exports, shrinkage analysis, and agent distribution reporting. · help.dialpad.com, 1 Oct 2026
- Security
- Dialpad states that its products are SOC 2 Type II compliant, HIPAA-ready, and support GDPR requirements, with annual ISO 27001:2022, ISO 27017:2015, and ISO 27018:2019 certification. · dialpad.com, 1 Oct 2026
- Supported devices
- Dialpad publishes apps for iOS, Android, macOS, Windows, and ChromeOS, plus a Chrome web extension. · dialpad.com, 1 Oct 2026
- WFM availability
- Dialpad WFM is available to all Dialpad users and as a standalone product, with interested customers directed to a Customer Success Manager. · help.dialpad.com, 1 Oct 2026