CCBox WFM

Web

Freedom report

One barScore 4.9

CCBox WFM is ranked #33 of 39 in contact center workforce management software on Freedom251. It runs on Web. A free trial is offered.

CCBox WFM plans and pricing

CCBox WFM Flat fee per agent per month No minimum commitments ccbox.global · 4 Oct 2026

Purpose: CCBox WFM is a cloud-based workforce management platform for forecasting and scheduling a contact centre workforce.
Connections: It has real-time and historic connectors to the contact centre.
Forecasting: Its forecasting tool supports multiple skills and media and allows forecasts to be edited through interactive graphs.
Scheduling: Its scheduling system supports multiple skills and media, rotational shifts, and agent optimisation.
Adherence: It graphically displays each agent’s real-time status against their scheduled activity.
Deployment: The cloud-based solution runs entirely through a web browser.
Pricing terms: The maker describes WFM as a flat fee per agent per month with no minimum commitments.
Trial: The maker’s products page offers one month free trial access to any CCBox Optimise or Enable product.
Audience: The product is presented for contact centres and says its interface suits both first-time workforce management users and experienced WFM professionals.
Headquarters: Leeds, United Kingdom

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