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CCBox WFM
What CCBox WFM is
CCBox WFM is a cloud workforce management platform for contact centres, focused on forecasting and scheduling staff. Real-time and historic connectors link it with the contact centre. Forecasting handles multiple skills and media, with interactive graphs for editing plans. Scheduling supports multiple skills and media, rotational shifts, and agent optimisation. Intraday management is represented by a graphical view comparing each agent’s real-time status with scheduled activity. The service runs entirely through a web browser. CCBox describes pricing as a flat fee per agent per month with no minimum commitments; the product is paid and has no free plan. A one-month free trial is offered for any CCBox Optimise or Enable product. Listed capabilities include demand forecasting, skills-based scheduling, intraday management, and omnichannel forecasting. CCBox presents the interface for both first-time workforce management users and experienced WFM professionals. The company is headquartered in Leeds, United Kingdom.
Who it suits
CCBox WFM suits contact centres needing browser-based forecasting, scheduling, and intraday visibility across skills and media. Its stated audience includes both new and experienced workforce-management users.
What it does well
- Connects real-time and historic contact-centre data
- Edits forecasts through interactive graphs
- Supports rotational shifts and agent optimisation
- Shows real-time schedule adherence graphically
- No minimum commitments stated
What to know first
- Paid product with no free plan
- Pricing is per agent per month
- Runs through a web browser
- Free trial applies to Optimise or Enable products
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| CCBox WFM | Flat fee per agent per month · No minimum commitments | On request |
As ccbox.global lists them, read 4 Oct 2026. The maker's own page has the final word.
Verdict
CCBox WFM brings forecasting, scheduling, and adherence views together for contact centres. Its browser delivery and per-agent pricing are straightforward, while the free trial is described for CCBox Optimise or Enable products.
Facts from CCBox WFM's own pages
- Adherence
- It graphically displays each agent’s real-time status against their scheduled activity. · ccbox.global, 4 Oct 2026
- Audience
- The product is presented for contact centres and says its interface suits both first-time workforce management users and experienced WFM professionals. · ccbox.global, 4 Oct 2026
- Connections
- It has real-time and historic connectors to the contact centre. · ccbox.global, 4 Oct 2026
- Deployment
- The cloud-based solution runs entirely through a web browser. · ccbox.global, 4 Oct 2026
- Forecasting
- Its forecasting tool supports multiple skills and media and allows forecasts to be edited through interactive graphs. · ccbox.global, 4 Oct 2026
- Headquarters
- Leeds, United Kingdom · ccbox.global, 28 Sept 2026
- Pricing terms
- The maker describes WFM as a flat fee per agent per month with no minimum commitments. · ccbox.global, 4 Oct 2026
- Purpose
- CCBox WFM is a cloud-based workforce management platform for forecasting and scheduling a contact centre workforce. · ccbox.global, 4 Oct 2026
- Scheduling
- Its scheduling system supports multiple skills and media, rotational shifts, and agent optimisation. · ccbox.global, 4 Oct 2026
- Trial
- The maker’s products page offers one month free trial access to any CCBox Optimise or Enable product. · ccbox.global, 4 Oct 2026