Side by side

CCBox WFM vs Nextiva

Both stand on contact center workforce management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

CCBox WFM

Free trial Web

CCBox WFM brings forecasting, scheduling, and adherence views together for contact centres. Its browser delivery and per-agent pricing are straightforward, while the free trial is described for CCBox Optimise or Enable products.

Visit CCBox WFM

Nextiva

Free trial AndroidAPIExtension+5

Nextiva combines business calling with messaging, meetings, and collaboration features across its plans. The listed monthly options begin at $15 a month, and there is no free plan or trial.

Visit Nextiva

The facts

	CCBox WFM	Nextiva
Free plan	A free trial	A free trial
Open source	Not published	No
Runs on	Web	Android, API, Extension, iPhone, Linux, Mac, Web, Windows
Lowest paid plan	Free or on request	Core: $15 a month
Plans published	1	3
Maker	Not published	Nextiva
Website	ccbox.global	nextiva.com
On contact center workforce management software	#10 of 33	#6 of 33

CCBox WFM: what it does well

Connects real-time and historic contact-centre data
Edits forecasts through interactive graphs
Supports rotational shifts and agent optimisation
Shows real-time schedule adherence graphically
No minimum commitments stated

What to know first

Paid product with no free plan
Pricing is per agent per month
Runs through a web browser
Free trial applies to Optimise or Enable products

Nextiva: what it does well

Core includes voice, business SMS, video meetings, and team chat.
Call handling includes voicemail transcription and call recording.
Apps are listed for desktop and mobile operating systems.
All cloud phone system plans include 24/7 support.
Integrations include Salesforce, HubSpot, and Microsoft Teams.

What to know first

Requires at least 100 kbps upload speed per phone line.
No free plan is offered.
No free trial is offered.

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