Best Contact Center Workforce Management Software in 2026
Updated
39ranked
0free plans on this page
$15/molowest paid tier
9 Oct 2026last checked
0 of 7 with known pricing have a free tier;0 apps show full bars: free, open, on most devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 26 | RingCentral RingCXWeb · Windows · Mac · API | Two bars | No | 3 of 6 | $65/mo | 5.1 | |
| 27 | Five9 Contact Center SoftwareWeb | No signal | 1 of 6 | 5.0 | |||
| 28 | Five9 Interaction AnalyticsWeb · API | One bar | No | 1 of 6 | $119/mo | 5.0 | |
| 29 | FrontLine AtlasWeb · API | One bar | No | 1 of 6 | $15/mo | 5.0 | |
| 30 | ShiftPilot WFMAndroid · iPhone | One bar | No | 2 of 6 | C$20/mo | 5.0 | |
| 31 | Talkdesk CX CloudWeb | One bar | No | 1 of 6 | $85/mo | 5.0 | |
| 32 | AssembledWeb · API | One bar | No | 1 of 6 | $25/mo | 4.9 | |
| 33 | CCBox WFMWeb | One bar | 1 of 6 | 4.9 | |||
| 34 | PeoplewareWeb · API | One bar | 1 of 6 | 4.9 | |||
| 35 | SureWFMWeb | One bar | No | 1 of 6 | $599/mo | 4.9 | |
| 36 | TCN Workforce ManagementWeb · API | One bar | 1 of 6 | 4.9 | |||
| 37 | WorkforceScheduling.comWeb | One bar | 1 of 6 | 4.9 | |||
| 38 | RingWEM AI Workforce ManagementWeb | No signal | 1 of 6 | 4.8 | |||
| 39 | NiCE Workforce ManagementWeb | No signal | 1 of 6 | 4.6 |
Compare all 14 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Demand forecasting | Skills-based scheduling |
|---|---|---|---|---|---|---|---|---|
| 26 | RingCentral RingCX | 5.1 | No | $65/mo | No | 65 /user/mo | Yes | Yes |
| 27 | Five9 Contact Center Software | 5.0 | ||||||
| 28 | Five9 Interaction Analytics | 5.0 | No | $119/mo | ||||
| 29 | FrontLine Atlas | 5.0 | No | $15/mo | No | 15 /user/mo | Yes | Yes |
| 30 | ShiftPilot WFM | 5.0 | No | C$20/mo | No | Yes | Yes | |
| 31 | Talkdesk CX Cloud | 5.0 | No | $85/mo | No | 165 /user/mo | ||
| 32 | Assembled | 4.9 | No | $25/mo | No | |||
| 33 | CCBox WFM | 4.9 | No | Yes | Yes | |||
| 34 | Peopleware | 4.9 | No | Yes | Yes | |||
| 35 | SureWFM | 4.9 | No | $599/mo | No | Yes | ||
| 36 | TCN Workforce Management | 4.9 | No | Yes | Yes | |||
| 37 | WorkforceScheduling.com | 4.9 | No | Yes | Yes | |||
| 38 | RingWEM AI Workforce Management | 4.8 | No | 65 /user/mo | Yes | Yes | ||
| 39 | NiCE Workforce Management | 4.6 | No |
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