Freedom251 › Contact Center Workforce Management Software
RingWEM AI Workforce Management
What RingWEM AI Workforce Management is
RingWEM AI Workforce Management is a paid web product for planning and managing workforces across customer-contact channels. It supports demand forecasting, skills-based scheduling, intraday management, and omnichannel forecasting. The listed channels are voice, email, chat, SMS, and social media, allowing planning across several forms of interaction. API access is available for connecting the product with other systems. Pricing starts at $65/user/mo (annual), and there is no free plan. RingWEM is associated with RingCentral, a company founded in 1999 and headquartered in Belmont, California, United States. Teams can use the web-based service to forecast demand, match schedules to skills, and adjust workforce plans during the day. The product page is provided through RingCentral's RingCX Workforce Engagement Management website.
Who it suits
RingWEM suits organizations coordinating staff across voice, email, chat, SMS, and social media. It is relevant to teams needing forecasting, skills-based scheduling, intraday control, and API access.
What it does well
- Demand forecasting across listed channels
- Skills-based scheduling
- Intraday management
- API access available
- Web platform
What to know first
- No free plan
- Starts at $65/user/mo (annual)
- Web is the only listed platform
Verdict
RingWEM brings multi-channel forecasting, scheduling, and intraday management into one web product. Its paid, per-user annual starting price should be considered when planning adoption.
Facts from RingWEM AI Workforce Management's own pages
- Founded
- 1999 · ringcentral.com, 7 Oct 2026
- Headquarters
- Belmont, California, United States · ringcentral.com, 7 Oct 2026