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WorkforceScheduling.com
What WorkforceScheduling.com is
WorkforceScheduling.com is Pipkins’ hosted subscription workforce-management software for call centers. Its forecasting uses Merlang algorithms, while SkillSense technology supports skills-based scheduling with graphical schedule tools. The service collects ACD data across multiple sites and time zones and provides analysis, reporting, automated exports, and agent productivity reporting. Demand forecasting, skills-based scheduling, and intraday management are listed capabilities, with voice and email supported. Agents use a web portal to view schedules, request changes or trades, and receive notifications; supervisors can approve or make changes there. Scheduling and forecasting engines run on Pipkins’ hosted servers. Security includes data-level filtering and customizable access privileges. Most system data can be exported to Excel, HTML, and text. Subscriptions are billed monthly or yearly, with a base monthly fee plus per-user charges; optional modules and portal access may add fees.
Who it suits
This service is designed for call centers coordinating agent schedules, forecasting demand, and managing intraday changes. It suits organizations needing hosted operations, ACD collection, agent self-service, and reporting.
What it does well
- Forecasting uses Merlang algorithms
- Supports skills-based scheduling
- Includes intraday management
- Agent portal handles schedule requests
- Exports data to Excel, HTML, and text
What to know first
- Pricing is on request
- No free plan
- Optional modules may add monthly fees
- Hosted servers store service data
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| WorkforceScheduling.com subscription | Monthly or yearly terms; rate includes a base monthly fee plus per-user monthly charges; optional modules and agent web portal access may add monthly fees. · Minimum one month · cancellable at any time · direct deposit | On request |
As workforcescheduling.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
WorkforceScheduling.com brings forecasting, skills-based scheduling, ACD collection, and agent portal workflows together for call centers. Confirm subscription charges, optional modules, and hosting requirements with Pipkins.
Facts from WorkforceScheduling.com's own pages
- ACD integration
- The product offers ACD data collection across multiple sites and time zones. · workforcescheduling.com, 8 Oct 2026
- Agent portal
- The web portal lets agents view schedules, request modifications or trades, and receive schedule change notifications. · workforcescheduling.com, 8 Oct 2026
- Data exports
- The FAQ says most system data can be exported in formats including Excel, HTML, and text. · workforcescheduling.com, 8 Oct 2026
- Data retention
- After a subscription ends, customer data is saved for six months unless the customer asks support in writing to destroy it. · workforcescheduling.com, 8 Oct 2026
- Forecasting
- The client software provides forecasting with patented Merlang algorithms. · workforcescheduling.com, 8 Oct 2026
- Founded
- 1983 · workforcescheduling.com, 28 Sept 2026
- Headquarters
- O'Fallon, Missouri, USA · workforcescheduling.com, 28 Sept 2026
- Hosting
- Client software and the web portal use data stored on Pipkins’ hosted servers, where scheduling and forecasting engines run. · workforcescheduling.com, 8 Oct 2026
- Implementation and training
- Pipkins implements the customer database on hosted servers, can establish an ACD interface, and schedules training at its headquarters, onsite, or online. · workforcescheduling.com, 8 Oct 2026
- Maker
- WorkforceScheduling.com is developed by Pipkins, Inc., which its About page says is headquartered in St. Louis, Missouri and was founded in the early 1980s. · workforcescheduling.com, 8 Oct 2026
- Management
- Supervisors can approve or make schedule changes through the web portal. · workforcescheduling.com, 8 Oct 2026
- Product
- WorkforceScheduling.com is Pipkins’ hosted, subscription-based workforce management solution for call centers. · workforcescheduling.com, 8 Oct 2026
- Reporting
- Client features include analysis and reporting, automated data exports, and agent productivity reporting. · workforcescheduling.com, 8 Oct 2026
- Scheduling
- The software supports skill-based scheduling using SkillSense technology and graphical schedule management tools. · workforcescheduling.com, 8 Oct 2026
- Security
- The product page lists data-level security and filtering, and describes customizable access privileges. · workforcescheduling.com, 8 Oct 2026