WorkforceScheduling.com is Pipkins’ hosted subscription workforce-management software for call centers. Its forecasting uses Merlang algorithms, while SkillSense technology supports skills-based scheduling with graphical schedule tools. The service collects ACD data across multiple sites and time zones and provides analysis, reporting, automated exports, and agent productivity reporting. Demand forecasting, skills-based scheduling, and intraday management are listed capabilities, with voice and email supported. Agents use a web portal to view schedules, request changes or trades, and receive notifications; supervisors can approve or make changes there. Scheduling and forecasting engines run on Pipkins’ hosted servers. Security includes data-level filtering and customizable access privileges. Most system data can be exported to Excel, HTML, and text. Subscriptions are billed monthly or yearly, with a base monthly fee plus per-user charges; optional modules and portal access may add fees.

Who it is for

This service is designed for call centers coordinating agent schedules, forecasting demand, and managing intraday changes. It suits organizations needing hosted operations, ACD collection, agent self-service, and reporting.

What is good

Forecasting uses Merlang algorithms
Supports skills-based scheduling
Includes intraday management
Agent portal handles schedule requests
Exports data to Excel, HTML, and text

What to know first

Pricing is on request
No free plan
Optional modules may add monthly fees
Hosted servers store service data

Verdict

WorkforceScheduling.com brings forecasting, skills-based scheduling, ACD collection, and agent portal workflows together for call centers. Confirm subscription charges, optional modules, and hosting requirements with Pipkins.

WorkforceScheduling.com plans and pricing

All plans

WorkforceScheduling.com subscription Monthly or yearly terms; rate includes a base monthly fee plus per-user monthly charges; optional modules and agent web portal access may add monthly fees. Minimum one month · cancellable at any time · direct deposit workforcescheduling.com · 8 Oct 2026

Compared on contact center workforce management software

Free plan: No
Demand forecasting: Yes
Skills-based scheduling: Yes
Intraday management: Yes
Supported channels: voice, email

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The record

Product

WorkforceScheduling.com is Pipkins’ hosted, subscription-based workforce management solution for call centers.

Forecasting

The client software provides forecasting with patented Merlang algorithms.

Scheduling

The software supports skill-based scheduling using SkillSense technology and graphical schedule management tools.

ACD integration

The product offers ACD data collection across multiple sites and time zones.

Reporting

Client features include analysis and reporting, automated data exports, and agent productivity reporting.

Agent portal

The web portal lets agents view schedules, request modifications or trades, and receive schedule change notifications.

Management

Supervisors can approve or make schedule changes through the web portal.

Hosting

Client software and the web portal use data stored on Pipkins’ hosted servers, where scheduling and forecasting engines run.

Security

The product page lists data-level security and filtering, and describes customizable access privileges.

Data retention

After a subscription ends, customer data is saved for six months unless the customer asks support in writing to destroy it.

Data exports

The FAQ says most system data can be exported in formats including Excel, HTML, and text.

Implementation and training

Pipkins implements the customer database on hosted servers, can establish an ACD interface, and schedules training at its headquarters, onsite, or online.

Maker

WorkforceScheduling.com is developed by Pipkins, Inc., which its About page says is headquartered in St. Louis, Missouri and was founded in the early 1980s.

Founded

1983