Side by side
ShiftPilot WFM vs WorkforceScheduling.com
Both stand on contact center workforce management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidiPhone
ShiftPilot WFM combines planning, live adherence, and intraday controls for mid-sized contact centres. Its integrations, role-based views, and agent mobile tools support coordinated scheduling and performance management.
Visit ShiftPilot WFM Paid Web
WorkforceScheduling.com brings forecasting, skills-based scheduling, ACD collection, and agent portal workflows together for call centers. Confirm subscription charges, optional modules, and hosting requirements with Pipkins.
Visit WorkforceScheduling.comThe facts
| ShiftPilot WFM | WorkforceScheduling.com | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | Not published |
| Runs on | Android, iPhone | Web |
| Lowest paid plan | Founding Member: C$20 per agent a month | Free or on request |
| Plans published | 3 | 1 |
| Maker | Not published | Not published |
| Website | sivamai.com | workforcescheduling.com |
| On contact center workforce management software | #25 of 33 | #29 of 33 |
ShiftPilot WFM: what it does well
- Forecasts use historical, seasonal, and event data
- Skills and contract-aware schedule optimization
- Live adherence tracking with automated alerts
- Genesys Cloud and Amazon Connect integrations
- Mobile schedules, swaps, time-off, and feedback
What to know first
- No free plan
- Five9 integration is limited to enterprise deployments
- Plans are billed per agent monthly
- Target range is limited to 25–300 agents
WorkforceScheduling.com: what it does well
- Forecasting uses Merlang algorithms
- Supports skills-based scheduling
- Includes intraday management
- Agent portal handles schedule requests
- Exports data to Excel, HTML, and text
What to know first
- Pricing is on request
- No free plan
- Optional modules may add monthly fees
- Hosted servers store service data
Alternatives to ShiftPilot WFM Alternatives to WorkforceScheduling.com The whole list