No. 17 of 26 ·Call Center Workforce Management Software

Naumen Workforce Management

Name: Naumen Workforce Management
Price: 30000 RUB

Web · Android · iPhone · Self-hosted · paid plans from RUB 30,000/mo

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Freedom report

Two barsScore 5.2

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Naumen Workforce Management is ranked #17 of 26 in call center workforce management software on Freedom251. It runs on Android, iOS, Self-hosted, Web. There is no free plan. A free trial is offered. Paid plans start at RUB 30,000/mo.

Naumen Workforce Management plans and pricing

All plans

Base WFM RUB 30,000/mo From 30,000 rub./month 20 users included · load forecasting · automatic scheduling · standard rules and reports · operator portal and mobile app · chat support during business hours (8×5) · knowledge base naumen.ru · 2 Oct 2026

Advanced WFM RUB 50,000/mo From 50,000 rub./month 20 users included · Base WFM features · standard historical statistics and online status integrations · schedule preferences · online operator monitoring · extended settings · priority chat support during business hours (12×7) naumen.ru · 2 Oct 2026

Advanced+ WFM RUB 80,000/mo From 80,000 rub./month 20 users included · Base WFM features · standard historical statistics and online status integrations · schedule preferences · online operator monitoring · extended settings and priority support (12×7) · visualization module and preset dashboards naumen.ru · 2 Oct 2026

Compared on call center workforce management software

Free plan: No
Volume forecasting: Yes
Forecast granularity: interval
Adherence tracking: Yes
Intraday management: Yes
Skills-based scheduling: Yes
Agent self-service: Yes
Deployment model: hybrid

Best Naumen Workforce Management alternatives

See all 20

Two bars Daktela WFM Free tier No. 1€20/mo6.7 One bar GetWFM Free tier No. 2Free6.3 One bar Turnella Free tier No. 3Free6.3 One bar Dialpad WFM Paid plans No. 4—5.7 One bar CommunityWFM Paid plans No. 5—5.6 One bar Aspect Workforce Paid plans No. 6—5.5

The record

Назначение: Naumen WFM прогнозирует потребность в персонале и строит рабочие графики с учетом квалификации, событий, правил компании и пожеланий сотрудников.
Облачная модель: WFM Cloud приобретается по подписке, запускается в течение нескольких дней и не требует собственной ИТ-инфраструктуры.
Целевая аудитория Cloud: Облачная версия рекомендуется контакт-центрам и клиентским сервисам со штатом от 30 человек, а также массовому линейному персоналу в ритейле, бэк-офисе и на складах.
Безопасность доступа: В проекте Райффайзенбанка для Naumen WFM была разработана ролевая модель разграничения доступа и настроена аутентификация операторов, менеджеров и аналитиков.
Purpose: Naumen WFM forecasts workload and plans staff schedules to match staffing needs, employee qualifications, company rules, and employee preferences.
Features: The product supports attendance control, time tracking, process norming, staffing calculations, and real-time analytics.
Schedule management: The cloud version lets employees manage schedules through a personal account and mobile app, exchange shifts, and receive schedule change notifications.
Integrations: Naumen says WFM integrates with enterprise ERP, HCM, BI, POS, CRM, and electronic queue systems.
Deployment: Naumen offers on-premise and cloud deployment; its cloud subscription includes maintenance, support, and automatic updates.
Trial: Naumen WFM Cloud offers a free trial, but the opened page does not specify its duration.
Cloud audience: Naumen describes Cloud as suitable for contact centers and customer services with at least 30 staff, as well as mass frontline teams in retail, back offices, and warehouses.
Reporting: The cloud version provides punctuality reporting and a T-13 time sheet for accounting.
Security and registry: Naumen states that Naumen WFM is included in the Russian software registry.
Support: The cloud page lists chat support during business hours at 8×5 for Base and priority chat support at 12×7 for Advanced and Advanced+.
Price from: RUB 30,000/mo

Where it ranks on Freedom251

Best Call Center Workforce Management Software in 2026#17 of 26

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Sources

naumen.ru/products/wfm/· checked 30 Sept 2026
naumen.ru/products/wfm/cloud/· checked 30 Sept 2026
naumen.ru/products/wfm/clients/4753/· checked 30 Sept 2026