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Naumen Workforce Management
What Naumen Workforce Management is
Naumen Workforce Management forecasts staffing demand and builds employee schedules around workload, qualifications, company rules, and staff preferences. It includes attendance control, time tracking, process norming, staffing calculations, and real-time analytics. Its scheduling capabilities cover interval-based volume forecasting, adherence tracking, intraday management, skills-based scheduling, and employee self-service.
Naumen offers cloud and on-premise deployment. WFM Cloud is a subscription service that includes maintenance, support, and automatic updates; Naumen says it can be configured and launched within several days without customer IT infrastructure. In the cloud version, staff can manage schedules in a personal account and mobile app, exchange shifts, and receive schedule-change alerts. Cloud reporting includes punctuality reports and a T-13 time sheet for accounting. The product integrates with enterprise ERP, HCM, BI, POS, CRM, and electronic queue systems. Cloud plans start at 30,000 RUB a month, with 20 users included in each. A free trial is available, though no duration is stated.
Who it suits
WFM Cloud is aimed at contact centers and customer services with at least 30 staff, as well as large frontline teams in retail, back offices, and warehouses. It also suits organizations that need forecast-based scheduling, employee self-service, and either cloud or on-premise deployment.
What it does well
- Forecasts staffing demand by interval.
- Schedules account for qualifications, rules, and employee preferences.
- Employees can exchange shifts in the cloud app.
- Integrates with ERP, HCM, BI, POS, CRM, and queue systems.
- Cloud subscription includes maintenance and automatic updates.
What to know first
- Cloud plans start at 30,000 RUB a month.
- Each listed cloud plan includes 20 users.
- Cloud Base chat support is limited to business hours at 8×5.
Limits
The listed cloud plans each include 20 users and begin at 30,000 RUB a month. Base WFM includes chat support during business hours at 8×5; Advanced WFM and Advanced+ WFM list priority chat support at 12×7.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Base WFM | From 30,000 rub./month · 20 users included · load forecasting · automatic scheduling · standard rules and reports · operator portal and mobile app · chat support during business hours (8×5) · knowledge base | 30,000 RUB a month |
| Advanced WFM | From 50,000 rub./month · 20 users included · Base WFM features · standard historical statistics and online status integrations · schedule preferences · online operator monitoring · extended settings · priority chat support during business hours (12×7) | 50,000 RUB a month |
| Advanced+ WFM | From 80,000 rub./month · 20 users included · Base WFM features · standard historical statistics and online status integrations · schedule preferences · online operator monitoring · extended settings and priority support (12×7) · visualization module and preset dashboards | 80,000 RUB a month |
As naumen.ru lists them, read 2 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.naumen.ru/products/wfm/.
- Choose cloud subscription or on-premise deployment.
- For WFM Cloud, select Base WFM, Advanced WFM, or Advanced+ WFM.
- Start a free trial of WFM Cloud.
- Configure the cloud service and launch it; Naumen says setup takes several days and needs no customer IT infrastructure.
Verdict
Choose Naumen Workforce Management if you need workforce forecasts, skills-based schedules, and employee self-service, with cloud and on-premise deployment options. Look elsewhere if the listed cloud entry price or 20-user plan size does not suit your organization.
Questions
How much does Naumen Workforce Management cost?
The listed cloud plans are 30,000 RUB a month for Base WFM, 50,000 RUB a month for Advanced WFM, and 80,000 RUB a month for Advanced+ WFM. Each includes 20 users.
Which platforms does it support?
The listed platforms are Android, iOS, self-hosted, and web.
Can it be deployed on-premise?
Yes. Naumen offers both on-premise and cloud deployment.
What does the cloud service include?
The subscription includes maintenance, support, and automatic updates. Cloud plans also include scheduling features, with capabilities varying by plan.
What systems does it integrate with?
Naumen says WFM integrates with enterprise ERP, HCM, BI, POS, CRM, and electronic queue systems.
Facts from Naumen Workforce Management's own pages
- Облачная модель
- WFM Cloud приобретается по подписке, запускается в течение нескольких дней и не требует собственной ИТ-инфраструктуры. · naumen.ru, 30 Sept 2026
- Целевая аудитория Cloud
- Облачная версия рекомендуется контакт-центрам и клиентским сервисам со штатом от 30 человек, а также массовому линейному персоналу в ритейле, бэк-офисе и на складах. · naumen.ru, 30 Sept 2026
- Cloud audience
- Naumen describes Cloud as suitable for contact centers and customer services with at least 30 staff, as well as mass frontline teams in retail, back offices, and warehouses. · naumen.ru, 2 Oct 2026
- Deployment
- Naumen offers on-premise and cloud deployment; its cloud subscription includes maintenance, support, and automatic updates. · naumen.ru, 2 Oct 2026
- Features
- The product supports attendance control, time tracking, process norming, staffing calculations, and real-time analytics. · naumen.ru, 2 Oct 2026
- Implementation
- Naumen says its cloud service can be configured and launched within several days, and does not require customer IT infrastructure. · naumen.ru, 2 Oct 2026
- Integrations
- Naumen says WFM integrates with enterprise ERP, HCM, BI, POS, CRM, and electronic queue systems. · naumen.ru, 2 Oct 2026
- Purpose
- Naumen WFM forecasts workload and plans staff schedules to match staffing needs, employee qualifications, company rules, and employee preferences. · naumen.ru, 2 Oct 2026
- Reporting
- The cloud version provides punctuality reporting and a T-13 time sheet for accounting. · naumen.ru, 2 Oct 2026
- Schedule management
- The cloud version lets employees manage schedules through a personal account and mobile app, exchange shifts, and receive schedule change notifications. · naumen.ru, 2 Oct 2026
- Security and registry
- Naumen states that Naumen WFM is included in the Russian software registry. · naumen.ru, 2 Oct 2026
- Support
- The cloud page lists chat support during business hours at 8×5 for Base and priority chat support at 12×7 for Advanced and Advanced+. · naumen.ru, 2 Oct 2026
- Trial
- Naumen WFM Cloud offers a free trial, but the opened page does not specify its duration. · naumen.ru, 2 Oct 2026