Freedom251 › Call Center Workforce Management Software
ezyWFM
What ezyWFM is
ezyWFM is workforce management software for contact centers, combining staffing forecasts, shift scheduling, time and attendance, and operational dashboards. Its forecasts use Erlang C/X calculations and account for seasonal patterns, historical trends, and special events. Schedules can be generated from forecasts, with skills-based assignments, shift bidding, and shift swaps. Agents can check upcoming shifts, swap with colleagues, and request time off in a mobile-friendly interface. Web-based tools handle clock-ins and clock-outs, break tracking, and time-off requests with approvals. Dashboards track service levels, agent performance, and forecast accuracy, with CSV and Excel exports. A REST API supports historical data imports, employee syncing from an HRIS, and real-time agent-state updates from an ACD. The service is available on the web and through an API. Plans are billed monthly per active user: Basic is $8 a month, Pro is $15 a month, and Enterprise is $25 a month. New accounts can start a 7-day Basic trial for up to 3 users without a credit card.
Who it suits
Contact center teams that need to forecast staffing, build schedules, and track attendance may find ezyWFM relevant. Its agent self-service tools also suit agents who need to review shifts, swap them, or request time off.
What it does well
- Forecasts account for seasonal patterns and special events.
- Schedules support skills-based assignments and shift swaps.
- Attendance tools include break tracking and time-off approvals.
- Dashboards export data to CSV and Excel.
- Trial covers Basic features for up to 3 users.
What to know first
- No free plan is listed.
- Basic trial lasts 7 days.
- Basic costs $8 per active user monthly.
Limits
The Basic trial lasts seven days and supports up to three users. Trial data is preserved for 30 days after the trial expires.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | Monthly billing; charged per active user each month · Advanced features for growing teams · Priority email support (same business day) · Dedicated support | $15 a month |
| Enterprise | Monthly billing; charged per active user each month · Custom integrations via professional services · SLA guarantees · Priority support with 4-hour response | $25 a month |
| Basic | Monthly billing; charged per active user each month · Essential WFM features for small teams · Email support (next business day) · Shift bidding, advanced reports, API access, real-time adherence and SSO listed as features, without plan availability indicated | $8 a month |
As ezywfm.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Open the ezyWFM website
- Create a new account
- Start the 7-day Basic trial without a credit card
- Use the web interface or REST API
- Select Basic, Pro, or Enterprise monthly billing based on active users
Verdict
ezyWFM brings forecasting, scheduling, attendance, and agent self-service together for contact center operations. The 7-day trial is limited to Basic features and up to 3 users; paid plans are billed monthly per active user.
Questions
How much does ezyWFM cost?
Basic costs $8 a month, Pro costs $15 a month, and Enterprise costs $25 a month. Each plan is billed monthly per active user.
Is there a free plan?
No. New accounts can use a 7-day Basic trial for up to three users without a credit card.
Which platforms support ezyWFM?
ezyWFM is available on the web and through an API.
What integrations does the API support?
The REST API can import historical data, sync employees from an HRIS, and receive real-time agent states from an ACD.
What support comes with each plan?
Basic includes next-business-day email support. Pro includes same-business-day priority email support and dedicated support, while Enterprise includes priority support with a four-hour response.
Facts from ezyWFM's own pages
- Agent self-service
- Agents can view upcoming shifts, swap shifts with colleagues, and request time off from a mobile-friendly interface. · ezywfm.com, 5 Oct 2026
- Analytics
- Dashboards track service levels, agent performance, and forecast accuracy, with CSV and Excel exports. · ezywfm.com, 5 Oct 2026
- API and integrations
- The documentation describes a REST API for importing historical data, syncing employees from an HRIS, and pushing real-time agent states from an ACD. · ezywfm.com, 5 Oct 2026
- Billing and trial limit
- The site says billing is monthly, based on active users, and that trial data is preserved for 30 days after expiration. · ezywfm.com, 5 Oct 2026
- Forecasting
- Forecasting uses Erlang C/X calculations and analyzes seasonal patterns, historical trends, and special events to estimate staffing requirements. · ezywfm.com, 5 Oct 2026
- Hosting and service providers
- The privacy policy identifies Fly.io for cloud hosting, Stripe for payment processing, SendGrid for email delivery, and Sentry for error monitoring and debugging if enabled. · ezywfm.com, 5 Oct 2026
- Purpose
- ezyWFM is a workforce management solution built for contact centers. · ezywfm.com, 5 Oct 2026
- Scheduling
- Scheduling can auto-generate shifts from forecasts and includes skills-based assignment, shift bidding, and swaps. · ezywfm.com, 5 Oct 2026
- Security and privacy
- The privacy policy says ezyWFM does not sell personal information and describes encryption in transit and at rest, bcrypt password hashing, security assessments, access controls, and audit logging. · ezywfm.com, 5 Oct 2026
- Support
- The pricing page lists next-business-day email support for Basic, same-business-day priority email support and dedicated support for Pro, and 4-hour priority support for Enterprise. · ezywfm.com, 5 Oct 2026
- Time and attendance
- The service supports web-based clock in/out from any device, break tracking, and time-off requests with approvals. · ezywfm.com, 5 Oct 2026
- Trial
- New accounts get a 7-day trial with Basic features for up to 3 users, and no credit card is required to start. · ezywfm.com, 5 Oct 2026