No. 22 of 26 ·Call Center Workforce Management Software

ezyWFM

Name: ezyWFM
Price: 8 USD

Web · API · paid plans from $8/mo

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Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

ezyWFM is ranked #22 of 26 in call center workforce management software on Freedom251. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $8/mo.

ezyWFM plans and pricing

All plans

Basic $8/mo Monthly billing; charged per active user each month Essential WFM features for small teams · Email support (next business day) · Shift bidding, advanced reports, API access, real-time adherence and SSO listed as features, without plan availability indicated ezywfm.com · 5 Oct 2026

Pro $15/mo Monthly billing; charged per active user each month Advanced features for growing teams · Priority email support (same business day) · Dedicated support ezywfm.com · 5 Oct 2026

Enterprise $25/mo Monthly billing; charged per active user each month Custom integrations via professional services · SLA guarantees · Priority support with 4-hour response ezywfm.com · 5 Oct 2026

Compared on call center workforce management software

Free plan: No
Paid from: $8/user/mo
Volume forecasting: Yes
Forecast granularity: interval
Adherence tracking: Yes
Skills-based scheduling: Yes
Agent self-service: Yes
Deployment model: cloud

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The record

Purpose: ezyWFM is a workforce management solution built for contact centers.
Forecasting: Forecasting uses Erlang C/X calculations and analyzes seasonal patterns, historical trends, and special events to estimate staffing requirements.
Scheduling: Scheduling can auto-generate shifts from forecasts and includes skills-based assignment, shift bidding, and swaps.
Time and attendance: The service supports web-based clock in/out from any device, break tracking, and time-off requests with approvals.
Analytics: Dashboards track service levels, agent performance, and forecast accuracy, with CSV and Excel exports.
API and integrations: The documentation describes a REST API for importing historical data, syncing employees from an HRIS, and pushing real-time agent states from an ACD.
Trial: New accounts get a 7-day trial with Basic features for up to 3 users, and no credit card is required to start.
Billing and trial limit: The site says billing is monthly, based on active users, and that trial data is preserved for 30 days after expiration.
Security and privacy: The privacy policy says ezyWFM does not sell personal information and describes encryption in transit and at rest, bcrypt password hashing, security assessments, access controls, and audit logging.
Hosting and service providers: The privacy policy identifies Fly.io for cloud hosting, Stripe for payment processing, SendGrid for email delivery, and Sentry for error monitoring and debugging if enabled.
Support: The pricing page lists next-business-day email support for Basic, same-business-day priority email support and dedicated support for Pro, and 4-hour priority support for Enterprise.
Price from: $8/mo

Where it ranks on Freedom251

Best Call Center Workforce Management Software in 2026#22 of 26

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Sources

ezywfm.com· checked 5 Oct 2026
ezywfm.com/docs· checked 5 Oct 2026
ezywfm.com/pricing· checked 5 Oct 2026
ezywfm.com/privacy· checked 5 Oct 2026