No. 24 of 54 ·Capacity Planning Software

Genesys Cloud Workforce Management

Name: Genesys Cloud Workforce Management
Price: 155 USD

Web · Android · iPhone · API · paid plans from $155/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Genesys Cloud Workforce Management is ranked #24 of 54 in capacity planning software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan. Paid plans start at $155/mo.

Genesys Cloud Workforce Management plans and pricing

All plans

Genesys Cloud CX 3 $155/mo per user/month billed annually Workforce management · employee performance · forecasting and scheduling · WEM capabilities genesys.com · 28 Sept 2026

Genesys Cloud CX 4 $240/mo per user/month billed annually Resource management · workforce management · forecasting and scheduling · 30 AI Experience tokens per named agent genesys.com · 28 Sept 2026

Genesys Cloud CX 1 or CX 2 with WFM add-on Not published Contact Genesys for detailed pricing Workforce management features shown as add-ons for CX 1 and CX 2 genesys.com · 28 Sept 2026

Compared on capacity planning software

Free plan: No
Paid from: $155/user/mo
Volume forecasting: Yes
Forecast granularity: interval
Adherence tracking: Yes
Intraday management: Yes
Skills-based scheduling: Yes
Agent self-service: Yes
Deployment model: cloud

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The record

Purpose: Workforce management software helps contact centers plan and manage employees through forecasting, scheduling, intraday management, real-time schedule adherence and capacity planning.
Forecasting: Genesys describes AI-powered forecasting based on interaction volume, average handle time, employee skills, business needs and employee needs.
Automated scheduling: Forecasts can be used to create optimized schedules with little or no human intervention.
Schedule and time-off management: The software supports real-time schedule adherence and time-off management for capacity planning.
Mobile access: Genesys Cloud CX plans include an associate experience for workspace and mobile, and the pricing comparison lists Tempo mobility apps as an available WFM feature.
Integrations: Genesys says its AppFoundry marketplace offers over 600 apps and integrations, including CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics and Zendesk.
APIs: Genesys Cloud provides over 3,000 public APIs for developers to test and implement functionality.
Security and privacy: Genesys describes security practices embedded in its technology, people and processes, a shared responsibility model, and privacy-by-design controls.
Support: Genesys provides a customer support portal to submit new tickets and track existing ones.
Target users: Genesys describes workforce management as useful for contact-center planners, forecasters, managers and supervisors seeking to align staffing with business goals and employee flexibility.
Pricing qualification: Genesys states that displayed prices are based on an annual commitment, usage-based pricing may apply, and the page is informational and subject to change.
Company scale: Genesys says it serves more than 8,000 organizations in over 100 countries.
Founded: 1990
Headquarters: 1302 El Camino Real, Suite 300, Menlo Park, California, United States
Price from: $155/mo

Where it ranks on Freedom251

Best Capacity Planning Software in 2026#24 of 54
Best Call Center Workforce Management Software in 2026#13 of 23

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Sources

genesys.com/workforce-management-software· checked 28 Sept 2026
genesys.com/pricing· checked 28 Sept 2026
genesys.com/capabilities/integrations-apps· checked 28 Sept 2026
genesys.com/trust-center· checked 28 Sept 2026
genesys.com/company· checked 28 Sept 2026