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Happitu
What Happitu is
Happitu is an AI-powered quality assurance and conversation analysis platform for contact centers. It automatically scores 100% of customer interactions and identifies coaching opportunities across voice, chat, email, and social interactions. Its tools include sales intelligence, automated agent scorecards, skill-gap identification, self-directed performance reviews, coaching dashboards, and customer-experience insights. Sentiment analysis, compliance monitoring, and automatic topic detection are also listed capabilities.
The platform supports English, Spanish, French, German, Dutch, and Mandarin. Listed integrations include Kustomer, Twilio, Five9, NICE, MyCase, Voice for Pest, Dialpad, FieldRoutes, RingCentral, and SingleComm. An MCP server connects Happitu insights data to AI tools including ChatGPT, Claude, and Copilot.
Happitu says customer data is hosted in its own environment and does not leave its infrastructure. It automatically redacts sensitive details such as credit-card numbers from recordings and transcripts. The company reports a completed SOC 2 Type II audit with a clean report across security, availability, processing integrity, confidentiality, and privacy controls. Most teams can be running within 2–3 days, with technical setup, scorecard configuration, training, and implementation support included. The platform is web-based, with pricing starting at $250 a month, billed monthly in arrears based on usage; the starting price scales with volume.
Who it suits
Happitu is aimed at contact-center teams with 10–500 agents that want automated interaction scoring and coaching support. Its listed industries include insurance, healthcare, retail, financial services, SaaS, pest control, and home services.
What it does well
- Automatically scores 100% of customer interactions.
- Analyzes voice, chat, email, and social interactions.
- Includes scorecards, coaching dashboards, and skill-gap identification.
- Supports six languages and lists multiple contact-center integrations.
- Redacts sensitive details such as credit-card numbers.
- Offers implementation support, training, and scorecard configuration.
What to know first
- No free plan is available.
- Pricing starts at $250 a month and scales with usage.
- The platform is listed for web.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Happitu Intelligence Platform | Monthly in arrears for usage; starting price scales with volume · Unlimited seats · no setup fees · cancel anytime | $250 a month |
As happitu.com lists them, read 1 Oct 2026. The maker's own page has the final word.
Getting started
- Open Happitu's website in a web browser.
- Contact Happitu about the Intelligence Platform, which starts at $250 a month.
- Arrange technical setup and scorecard configuration with implementation support.
- Use the included training to prepare the team.
- Contact [email protected] for product questions, issue reports, or feedback.
Verdict
Choose Happitu if your contact center needs automated QA across several interaction channels, with coaching tools and customer-experience insights. Its starting price scales with volume, so teams should consider usage-based monthly billing when evaluating the cost.
Questions
Does Happitu have a free plan?
No. Happitu is listed as a paid platform.
What is the starting price?
The Happitu Intelligence Platform starts at $250 a month, billed monthly in arrears based on usage. The starting price scales with volume.
How many seats are included?
The listed plan includes unlimited seats and no setup fees. It can be canceled anytime.
Which channels and languages does Happitu support?
It analyzes voice, chat, email, and social interactions. It supports English, Spanish, French, German, Dutch, and Mandarin.
Which integrations are listed?
Integrations include Kustomer, Twilio, Five9, NICE, MyCase, Voice for Pest, Dialpad, FieldRoutes, RingCentral, and SingleComm.
How does Happitu handle security and sensitive information?
Happitu reports a SOC 2 Type II audit with a clean report across five control areas, and says customer data stays in its own environment. It automatically redacts sensitive details such as credit-card numbers from recordings and transcripts.
Facts from Happitu's own pages
- AI connectivity
- Happitu provides an MCP server that connects its insights data to AI tools including ChatGPT, Claude, and Copilot. · happitu.com, 1 Oct 2026
- Automated QA
- The platform automatically scores 100% of customer interactions and identifies coaching opportunities. · happitu.com, 1 Oct 2026
- Billing
- Billing is monthly in arrears based on usage, with enterprise discounts available at certain levels with annual commitments. · happitu.com, 1 Oct 2026
- Channels
- Customer-experience analysis covers voice, chat, email, and social interactions. · happitu.com, 1 Oct 2026
- Core features
- Features include sales intelligence, automated agent scorecards, skill-gap identification, self-directed performance reviews, coaching dashboards, and customer-experience insights. · happitu.com, 1 Oct 2026
- Data hosting
- Happitu states that customer data does not leave its infrastructure and is hosted entirely in its own environment. · happitu.com, 1 Oct 2026
- Headquarters
- Saint Louis, Missouri, United States · happitu.com, 28 Sept 2026
- Implementation
- Most teams can be running within 2–3 days, with technical setup, scorecard configuration, training, and implementation support included. · happitu.com, 1 Oct 2026
- Integrations
- Listed integrations include Kustomer, Twilio, Five9, NICE, MyCase, Voice for Pest, Dialpad, FieldRoutes, RingCentral, and SingleComm. · happitu.com, 1 Oct 2026
- Languages
- Happitu supports English, Spanish, French, German, Dutch, and Mandarin. · happitu.com, 1 Oct 2026
- Product
- Happitu is an AI-powered automated quality assurance and conversation analysis platform built for contact centers. · happitu.com, 1 Oct 2026
- Security compliance
- Happitu completed a SOC 2 Type II audit and received a clean report covering security, availability, processing integrity, confidentiality, and privacy controls. · happitu.com, 1 Oct 2026
- Sensitive data
- The platform automatically redacts sensitive information such as credit-card numbers from recordings and transcripts. · happitu.com, 1 Oct 2026
- Support
- Customers can contact support at [email protected] for product questions, issue reports, and feedback. · happitu.com, 1 Oct 2026
- Target customers
- Happitu says its primary customers are contact-center teams with 10–500 agents across industries including insurance, healthcare, retail, financial services, SaaS, pest control, and home services. · happitu.com, 1 Oct 2026