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Mihup Interaction Analytics
What Mihup Interaction Analytics is
Mihup Interaction Analytics analyzes customer-agent conversations to produce voice-of-customer, agent-performance, and operational insight. It supports live call analysis, sentiment analysis, compliance monitoring, quality scoring, and agent coaching. The system creates timestamped transcripts and highlights, dashboards, intent and tone insights, automated coaching, QA scores, and real-time compliance alerts. Its phoneme-based recognition is designed for Indian languages, accents, and noisy conditions. A BFSI-ready offering is pre-trained for financial vocabulary, compliance wording, and contextual variations. Analytics can cover calls, emails, and chats, with listed CRM, dialler, and productivity integrations such as Salesforce, Zoho, Freshdesk, HubSpot, Microsoft Dynamics 365, Exotel, Genesys, Cisco, Avaya, Slack, Outlook, and Gmail. Deployment options are on-premises, private cloud, or Mihup Cloud, with API, self-hosted, and web platforms. Mihup says sensitive personal information can be masked automatically. Pricing is paid and available by custom request.
Who it suits
It suits contact centers and teams handling sales, customer experience, collections, or retention. Organizations needing BFSI-focused language recognition, compliance alerts, and flexible deployment can consider it.
What it does well
- Analyzes calls, emails, and chats
- Indian-language and accent recognition
- Real-time compliance alerts
- Automatic sensitive-data masking
- On-premises and cloud deployment options
What to know first
- No free plan
- Pricing requires a custom quote
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Mihup Interaction Analytics | Custom quote · features listed include dashboards, sentiment analysis, multichannel analytics, PII redaction, QA scorecards, agent training needs, dialler APIs, and custom LLM | On request |
As mihup.ai lists them, read 30 Sept 2026. The maker's own page has the final word.
Verdict
Mihup Interaction Analytics combines conversation analysis, coaching, QA, and compliance tools with channels and deployment choices. Teams should request a quote and confirm the integrations and operating setup they need.
Facts from Mihup Interaction Analytics's own pages
- Analytics features
- Features include timestamped transcripts and highlights, dashboards, intent and tone insights, automated coaching, QA scoring, and real-time compliance alerts. · mihup.ai, 30 Sept 2026
- BFSI readiness
- The product is pre-trained for financial vocabulary, compliance phrases, and contextual variations. · mihup.ai, 30 Sept 2026
- Channels and integrations
- It supports analytics across calls, emails, and chats, and lists CRM, dialler, and productivity-app integrations; named logos include Salesforce, Zoho, Freshdesk, HubSpot, Microsoft Dynamics 365, Exotel, Genesys, Cisco, Avaya, Slack, Outlook, and Gmail. · mihup.ai, 30 Sept 2026
- Company origin
- Mihup says it was founded in 2016 to make voice technology inclusive and accessible. · mihup.ai, 30 Sept 2026
- Company support
- Mihup provides a contact form to schedule a call and lists [email protected] and a Kolkata phone number for contact. · mihup.ai, 30 Sept 2026
- Deployment
- Deployment options include on-premises, private cloud, or Mihup Cloud. · mihup.ai, 30 Sept 2026
- Headquarters
- Kolkata, West Bengal, India · mihup.ai, 28 Sept 2026
- Industry focus
- The page describes outcomes across sales, customer experience, collections, and retention, with a BFSI-ready offering for contact centers. · mihup.ai, 30 Sept 2026
- Language recognition
- Uses phoneme-based recognition designed for Indian languages, accents, and noise conditions. · mihup.ai, 30 Sept 2026
- Pricing availability
- The pricing page asks prospective customers to request a custom quote tailored to their requirements. · mihup.ai, 30 Sept 2026
- Privacy controls
- The product says it can automatically mask sensitive personally identifiable information. · mihup.ai, 30 Sept 2026
- Purpose
- Automates analysis, audits, and coaching by analyzing customer-agent conversations for voice-of-customer, agent-performance, and operational insights. · mihup.ai, 30 Sept 2026
- Security and compliance
- The product page displays privacy and security references to ISO, India’s DPDP Act, and AICPA SOC, and describes PII redaction and compliance alerts. · mihup.ai, 30 Sept 2026