Voxjar

Voxjar is a web-based voice quality-assurance platform that uses AI to transcribe and evaluate calls, then turn findings into coaching. It is best suited to teams that need configurable call scoring and can manage a credit-based evaluation budget. Its free plan offers a way to begin, but the paid plan’s annual AI allowance and pauses when credits run out matter for ongoing automated review.

Overview

Voxjar brings call monitoring, scoring, conversation insights and coaching workflows into one voice-focused product. QA teams can define custom criteria and scorecards, apply conditional logic and weighted questions, and use calibration tools and compliance reviews to support consistent oversight. That flexibility is useful when a team needs its evaluations to reflect its own standards rather than a single fixed rubric.

The platform can identify agent strengths and weaknesses and conversation topics, as well as generate summaries and coaching overviews. Voxjar says it automatically transcribes calls in more than 100 languages. It began in 2015, exited its speech analytics business in 2021, and launched its AI-focused product in 2024 and beyond.

Key features

AI evaluation and manual QA

AI evaluations start at 1 credit per minute of audio; advanced and reasoning models use more. That makes the amount of audio and choice of model important budget considerations, particularly for teams reviewing calls at scale. If credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase. Manual QA remains available, providing a fallback for review, but not continuity for automated scoring.

Coaching, integrations and safeguards

Conversation insights and coaching overviews connect evaluation results to agent development, while reporting and automations are included in QA Pro. Listed connections include Aircall, Amazon S3, Azure Blob Storage, Five9, Genesys Cloud, NICE CXone, RingCentral, Slack and Microsoft Teams. Voxjar says it maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts or evaluations to train models. Optional PII redaction is available on all accounts at no charge.

Pricing

Voxjar uses a freemium model, with a free plan, paid plans from $90/mo and a 14-day trial. The free plan is a defined but small starting point; QA Pro is the practical step up for teams that need larger-scale automated QA and operational features.

• Basics — free: Includes 3 users, 120 AI credits, about 2 hours of Auto QA, one-call-at-a-time uploads and basic QA tools. It suits a small team exploring the workflow, but the credit and upload limits constrain regular or high-volume automated review.
• QA Pro — $90 a month, billed Monthly: Includes unlimited users, about 500 hours of Auto QA per year, bulk call uploads, integrations, automations, reporting, coaching and audit logs. An annual billing option says “Save 10%.” This is the stronger fit for teams needing sustained evaluation and connected workflows, though the annual Auto QA allowance still makes credit consumption worth monitoring.
• Enterprise — custom pricing: Includes custom credits, SAML 2.0 SSO, custom integrations and data pipelines, realtime evaluations, white label and sub accounts. It is aimed at BPOs, agencies and organizations with special requirements; its custom credits and capabilities suit needs beyond the standard plan, while the price requires a custom arrangement.

Free and paid users can access email and in-app support through Intercom, along with self-service documentation. Dedicated support options are available for Enterprise.

Platforms

Voxjar is available on the web and focuses on voice QA. Teams choosing it should be prepared to work in a web-based workflow rather than expect a listed mobile app.

Who it's for

Voxjar is a good fit for call-center QA teams that want configurable AI scoring tied to coaching, especially when they need custom scorecards, calibration or compliance review. The free Basics plan suits a small-scale evaluation of the approach. Teams with regular call volume are better served by QA Pro, while BPOs, agencies and organizations needing SSO, custom integrations or data pipelines should consider Enterprise.

It is less suitable for teams that need unrestricted automatic evaluation without managing credits, or for organizations whose quality workflows extend beyond voice calls.

Pros and cons

• Pros: Custom criteria, conditional logic and weighted questions let teams tailor scoring to their standards.
• Pros: Summaries, agent insights and coaching overviews connect call evaluation with follow-up coaching.
• Pros: PII redaction is optional and available on all accounts at no charge; Voxjar also says it encrypts data and does not train models on customer conversations or evaluations.
• Cons: AI review consumes credits, with more advanced models consuming more; exhausted credits stop automatic evaluations until renewal or an add-on purchase.
• Cons: Basics is limited to 3 users, 120 AI credits and one-call-at-a-time uploads, so it is not a substitute for a sustained team QA operation.
• Cons: The product is focused on voice and is listed for web use only.

Alternatives

For a wider set of options, browse Call Center Quality Management Software.

• Convin is worth comparing if Android or iOS access matters; its free plan includes a manual QA platform, flexible call-auditing templates, automated audit workflow and detailed audit reporting.
• QualityDesk may suit teams prioritizing mobile access and a free tier for up to 10 users, with evaluation, coaching, a knowledge base and templates.
• MaestroQA is another option for teams considering a free plan with 100 Agent Runs per month, unlimited Q&A and $100 in AI credits.
• Abacus QMS is an alternative for teams considering an API-platform option.
• AmplifAI Quality Assurance is an alternative with API, self-hosted and web platforms.
• Click2Coach is an alternative with self-hosted and web platforms.
• ImpactCX Manual Quality Management is an alternative for teams considering a manual quality-management product with web, desktop and mobile platform options.
• Primas is another paid alternative to consider.

Verdict

Choose Voxjar if your team needs configurable AI call scoring that feeds into coaching, and its credit model fits your review volume. The strongest reason to choose it is the combination of custom evaluation logic, conversation insights and coaching workflows. Look elsewhere if you need non-voice QA, a mobile app, or automatic evaluations that cannot pause when credits are depleted.