Voxjar is a web service for automating call monitoring and coaching. It ingests, transcribes, and scores voice interactions using AI. Evaluations can apply custom criteria, scorecards, conditional logic, and weighted questions. Voxjar can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. The company says calls can be transcribed in more than 100 languages. Evaluations use AI credits, beginning at one credit per audio minute; advanced and reasoning models use more. If credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, while manual QA remains available. Listed integrations include Aircall, Amazon S3, Azure Blob Storage, Five9, Genesys Cloud, NICE CXone, RingCentral, Slack, and Microsoft Teams. The pricing page says Voxjar maintains SOC 2 Type II and encrypts data in transit and at rest. It also says customer conversations, transcripts, and evaluations are not used to train models. The free Basics plan includes three users and 120 AI credits. QA Pro costs 90.00 USD per month, and a 14-day trial is listed.
Who it is for
Voxjar suits teams that assess voice interactions and want structured scoring, reporting, or coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.
What is good
- Evaluations support custom criteria and weighted questions.
- Transcription covers more than 100 languages.
- Manual QA remains available when AI credits run out.
- Optional PII redaction is available at no charge.
- Basics includes three users and 120 AI credits.
What to know first
- Automatic evaluations pause when credits run out.
- Advanced and reasoning models use more credits.
- Enterprise pricing is custom.
Verdict
Voxjar pairs automated call scoring with coaching and conversation summaries. Consider the AI credit limits and plan features when deciding whether it fits your call QA workflow.
Voxjar plans and pricing
All plansCompared on call center quality management software
- Free plan
- Yes
- Coaching workflows
- Yes
- AI-assisted scoring
- Yes
- Calibration tools
- Yes
- Compliance reviews
- Yes
- QA channels
- voice
