Freedom251 › Call Center Quality Management Software
QualityDesk
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | Up to 10 users · evaluation features · coaching features · 24/7 knowledge base · evaluation and coaching templates | Free |
| Starter | Billed annually; monthly billing €399 / m · 11-19 users · evaluation and coaching features · 24/7 knowledge base · templates · integrations possibility · add-ons | €339 a month |
| Pro | Billed annually; monthly billing €599 / m · 20-49 users · evaluation and coaching features · 24/7 knowledge base · templates · integrations possibility · add-ons | €559 a month |
| Enterprise | 50+ users · evaluation and coaching features · AI automatic evaluation · AI coaching support · integrations possibility · add-ons · consulting | On request |
As qualitydesk.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Facts from QualityDesk's own pages
- Access
- The maker describes QualityDesk as cloud-based software that works on smartphones, tablets, and laptops. · qualitydesk.com, 7 Oct 2026
- AI
- The Enterprise plan lists AI automatic evaluation and AI coaching support. · qualitydesk.com, 7 Oct 2026
- AI evaluation
- QualityDesk AI can transcribe interactions, evaluate them against user-defined criteria, generate written feedback and document compliance. · qualitydesk.com, 15 Oct 2026
- API and reporting connectivity
- Customers receive an API for fetching QualityDesk data into other systems or reporting tools such as Qlik Sense and QlikView. · qualitydesk.com, 15 Oct 2026
- Cloud deployment
- QualityDesk is described as cloud-based and usable through a smartphone, tablet or laptop browser. · qualitydesk.com, 15 Oct 2026
- Coaching
- Coaching tools include form building, one-to-one and group sessions, self-coaching, assigned action points, follow-ups, notifications and calendar integration. · qualitydesk.com, 15 Oct 2026
- Company
- The maker identifies the company as QualityDesk Oy and lists its location as Tampere, Finland. · qualitydesk.com, 7 Oct 2026
- Company size
- LinkedIn lists QualityDesk as a software-development company with 2-10 employees. · linkedin.com, 15 Oct 2026
- Customer surveys
- The platform can create customer-satisfaction surveys and send them by email or SMS with real-time results. · qualitydesk.com, 15 Oct 2026
- Documentation
- The help center contains getting-started, updates, user-management, evaluation, company-settings and teams/agents sections. · qualitydesk.crisp.help, 15 Oct 2026
- EU AI compliance
- The company states that its service complies with EU AI regulations and that its service is audited by cybersecurity professionals. · qualitydesk.com, 15 Oct 2026
- Evaluations
- The evaluation tools include a scorecard builder, side-by-side and recording evaluations, self-evaluation, notifications, and real-time form monitoring. · qualitydesk.com, 7 Oct 2026
- Founded
- LinkedIn lists QualityDesk as founded in 2017. · linkedin.com, 15 Oct 2026
- Free-account restriction
- Free accounts require a business email address and may be deactivated after 90 days without login or use. · qualitydesk.com, 15 Oct 2026
- Free-plan data risk
- The terms say data and content used under the free plan may be removed without notice and that the free plan can be discontinued. · qualitydesk.com, 15 Oct 2026
- Headquarters
- QualityDesk Oy’s privacy policy gives its address as Hämeentie 16 D 79, 00530 Helsinki, Finland. · qualitydesk.com, 15 Oct 2026
- Independent API listing
- Software Finder’s FAQ says QualityDesk does not offer an API, which conflicts with QualityDesk’s own API statement. · softwarefinder.com, 15 Oct 2026
- Independent review availability
- Software Finder reports no user reviews for QualityDesk on its listing. · softwarefinder.com, 15 Oct 2026
- Integrations
- Official pages describe integrations with contact-center systems, HR platforms, CRMs, ERPs, survey tools and Active Directory. · qualitydesk.com, 15 Oct 2026
- License
- Terms state that the service, original content, features and functionality remain the company’s exclusive property, indicating proprietary software rather than open source. · qualitydesk.com, 15 Oct 2026
- Limit: complex configuration
- Software Finder says complex dimensions and deep-logic evaluation forms can require guidance. · softwarefinder.com, 15 Oct 2026
- Limit: feature overload
- Software Finder warns that the number of features may overwhelm new users. · softwarefinder.com, 15 Oct 2026
- Praise: coaching and engagement
- Software Finder highlights the integrated coaching module, self-evaluation and progress dashboards as strengths for agent development and engagement. · softwarefinder.com, 15 Oct 2026
- Praise: usability and support
- GetApp’s category ratings show ease of use at 4.7/5 and customer support at 4.9/5 from seven reviews. · getapp.com, 15 Oct 2026