Side by side
Convin vs QualityDesk
Both stand on call center quality management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+1
Convin combines conversation analysis, live agent guidance, and automated quality scoring across several channels. Its free offering is focused on manual quality management; broader customized plans have pricing on request.
Visit Convin
Free plan AndroidAPIiPhone+1
Visit QualityDesk The facts
| Convin | QualityDesk | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | No | No |
| Runs on | Android, API, iPhone, Web | Android, API, iPhone, Web |
| Lowest paid plan | Free or on request | Starter: €339 a month |
| Plans published | 2 | 4 |
| Maker | Not published | Not published |
| Website | convin.ai | qualitydesk.com |
| On call center quality management software | #1 of 24 | #3 of 24 |
Convin: what it does well
- Analyzes voice, video, and email interactions.
- Supports analysis in 70+ languages.
- Offers on-premises and two cloud deployment options.
- Automates quality scoring across calls, chats, and email.
- Includes a free manual QA plan.
What to know first
- Customized plan pricing is available on request.
- The free plan is limited to quality management features.
QualityDesk: what it does well
Alternatives to Convin Alternatives to QualityDesk The whole list