Instead of Convin
Convin alternatives
Convin combines conversation analysis with tools for guiding agents during live interactions. It records and transcribes customer conversations across voice, video, and email, supports analysis in more than 70 languages, and offers live transcripts, call-script guidance, prompts, and searchable knowledge. Its automated QA scores calls, chats, and email, while deployment options include on-premises, client-cloud, and private-cloud setups. A free Quality Management Software plan includes manual QA and audit workflows; customized plans are priced on request.
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Feelingstream
Paid APIMacSelf-hosted+2Teams needing multilingual analysis and EU data residency — Feelingstream adds PII masking in text and audio, EU data residency, and on-premises or closed-cloud deployment.
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SESTEK Text-to-Speech
by SESTEK Text-to-SpeechPaid APILinuxSelf-hosted+1Teams converting written content into speech — SESTEK converts text into expressive speech and offers voice cloning and API access, rather than contact-center conversation analysis.
Pricing on request Visit site - 3
AmplifAI Quality Assurance
Paid APISelf-hostedWebTeams linking QA findings to coaching and recognition — AmplifAI connects interaction scoring to coaching, performance, and recognition workflows, and evaluates AI-agent conversations.
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CallMiner Eureka
Paid APIWebTeams seeking journey analytics and interaction automation — Eureka adds customer outreach campaigns, voice-optimized virtual agents, and tools for journey analysis and sensitive-data redaction.
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Level AI Contact Center Analytics
Paid APIWebTeams focused on custom reporting and contact-center metrics — Level AI emphasizes custom reports, analytics dashboards, natural-language questions, scheduled sharing, and threshold-based alerts.
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MaxContact Auto QA
by MaxContact Auto QAFree trial APIExtensionWeb+1Teams controlling which interactions receive automated QA — MaxContact Auto QA lets teams select eligible interactions by campaign, result code, agent, or volume and links scores to transcript evidence.
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QEval
Paid APIWebTeams evaluating AI agents and contact-center flows — QEval scores human and AI agents, voice bots, chat copilots, and IVR flows, with 80+ pre-built connectors and 35+ languages.
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Scorebuddy Conversation Analytics
Free plan APIWeb - 9
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CallSea
Free trial APIWeb - 11
MiaRec
Free trial APILinuxSelf-hosted+2 - 12
Balto QA
Paid APIMacWeb+1 - 13
DialConnection Speech Analytics
Paid AndroidAPIExtension+3 - 14
Cresta
Paid APIExtensionWeb - 15
CallCabinet
Paid Self-hostedWeb - 16
CallFinder
Paid Web - 17
Daisee
Paid Web - 18
Mihup Interaction Analytics
Paid APISelf-hostedWeb - 19
Happitu
Paid Web - 20
Oryx QA
Free trial Web - 21
Observe.AI Conversation Intelligence
Paid Web - 22
Xdroid Customer Interaction Intelligence Platform
Paid APISelf-hostedWeb - 23
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Verint Speech Analytics
Paid Self-hostedWeb - 25
JustCall Speech Analytics
Paid AndroidiPhoneWeb
A different product may suit teams whose priorities center on a narrower workflow or different channel mix. Convin has iOS and Android apps alongside web access, but options such as API access, self-hosting, or desktop platforms may matter more to some buyers. Before switching, weigh whether you need live agent guidance, broad interaction coverage, reporting and coaching, AI-agent evaluation, or specific privacy and deployment controls. Pricing is on request for Convin’s customized plans and for each alternative below, so the best fit depends on the workflows and access requirements you need.
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