Freedom251 › Call Center Quality Management Software
Click2Coach
What Click2Coach is
Click2Coach is part of Envision’s workforce optimization suite, built to support agent quality and customer experience. It records calls, screens, email, and web chat, with synchronized voice and multi-agent screen capture of up to three screens per agent. LiveView lets supervisors monitor interactions as they happen and view agent desktops. AI quality monitoring supports manual, assisted, or automated scoring and coaching. The suite includes transcripts, sentiment and speech analytics, dashboards, reporting, and keyword or phrase search. Alerts can flag words, phrases, sentiment, silence, or talk-over. eLearning and targeted training tools support coaching workflows. Click2Coach is available on premises or in the cloud, with cloud solutions powered by Microsoft Azure. The datasheet states encryption in transit and at rest and lists PCI and HIPPA compliance. It describes the product as fitting with existing softphone systems and serving organizations with 5 to 10,000+ agents. Pricing is available on request.
Who it suits
Click2Coach suits organizations that need omnichannel quality reviews, agent coaching, and monitoring across teams of different sizes. Listed target markets include finance, public sector, healthcare, insurance, retail, travel, and utilities.
What it does well
- Captures calls, screens, email, and web chat.
- Supports up to three simultaneous screens per agent.
- Offers manual, assisted, and automated scoring.
- Includes eLearning and targeted coaching tools.
- Available on premises or in the cloud.
What to know first
- Pricing is available on request.
- The datasheet names no specific integrations.
- Cloud solutions use Microsoft Azure.
Getting started
- Visit the Diagenix website.
- Contact Diagenix to request pricing.
- Choose an on-premises or cloud deployment.
- Connect it with your existing softphone system.
Verdict
Click2Coach combines recording, monitoring, scoring, analytics, and training in one workforce optimization suite. Organizations should request pricing and confirm how it fits their existing systems.
Questions
How much does Click2Coach cost?
Pricing is on request. A Diagenix GSA price list shows $642.00 commercial list price and $546.56 GSA offer price, without a billing term or license unit.
Which platforms and deployment options does it support?
It is listed for self-hosted and web platforms, and described as available on premises or in the cloud. Cloud solutions are powered by Microsoft Azure.
What interactions can it record?
The datasheet lists calls, screens, email, and web chat. Synchronized voice and multi-agent screen recording can capture up to three screens per agent.
Does it include AI scoring and coaching?
Yes. AI quality monitoring supports manual, assisted, and fully automated scoring and coaching, with tools for individual and group coaching.
Which integrations does Click2Coach offer?
The datasheet says it fits with existing softphone systems. It does not name specific Click2Coach integrations.
What security and compliance does it state?
The datasheet states full encryption in transit and at rest and lists PCI and HIPPA compliance.
Facts from Click2Coach's own pages
- Alerts
- The product can alert on words, phrases, sentiment, silence, and talk-over. · files.diagenix.com, 4 Oct 2026
- Analysis
- Features include transcripts, sentiment analysis, speech analytics, dashboards, reporting, and keyword or phrase search. · files.diagenix.com, 4 Oct 2026
- Analytics
- The suite includes speech and desktop analytics, and the screen capture suite offers transcript search, sentiment tracking, alerts, and live desktop viewing. · files.diagenix.com, 8 Oct 2026
- Audience
- The Envision suite is presented for executives seeking customer insight and quality managers seeking to improve agent performance. · files.diagenix.com, 8 Oct 2026
- Channels
- The datasheet lists interaction recording for calls, screens, email, and web chat. · files.diagenix.com, 4 Oct 2026
- Coaching
- Supervisors can coach individual agents and groups across multiple sites, using real call examples and online or one-to-one feedback. · files.diagenix.com, 8 Oct 2026
- Compliance
- The Envision datasheet lists PCI and HIPPA compliance. · files.diagenix.com, 8 Oct 2026
- Deployment
- Diagenix describes Envision as available on-premises in a customer data center or in its secure cloud hosted in Microsoft Azure. · diagenix.com, 8 Oct 2026
- Integrations
- Diagenix says its installation and integration services connect solutions to customers’ back-end systems, but the reviewed Click2Coach materials do not name specific integrations. · diagenix.com, 8 Oct 2026
- Learning
- The suite includes eLearning and tools for delivering targeted agent training and coaching. · files.diagenix.com, 4 Oct 2026
- Maker history
- Diagenix says it has helped companies for 25 years and identifies Marshfield, Massachusetts, as its headquarters; it does not state a founding year on that page. · diagenix.com, 8 Oct 2026
- Monitoring
- Click2Coach LiveView offers real-time monitoring of agent interactions and live viewing of agent desktops. · files.diagenix.com, 4 Oct 2026
- Pricing reference
- A Diagenix GSA price list shows a commercial list price of $642.00 and a GSA offer price of $546.56 for Envision Click2Coach, without stating a billing term or license unit. · files.diagenix.com, 8 Oct 2026
- Purpose
- Click2Coach is part of Envision’s workforce optimization suite for agent coaching and customer experience. · files.diagenix.com, 8 Oct 2026
- Quality and coaching
- AI quality monitoring supports manual, assisted, and fully automated agent scoring and coaching. · files.diagenix.com, 4 Oct 2026
- Quality tools
- The suite includes unlimited evaluation templates, dashboards, reporting, coaching, and targeted eLearning. · files.diagenix.com, 8 Oct 2026
- Recording
- Envision supports interaction recording for calls, screens, email, and web chat, including multiple monitors. · files.diagenix.com, 8 Oct 2026
- Scale and support
- The datasheet describes service for organizations with 5 to 10,000+ agents. · files.diagenix.com, 4 Oct 2026
- Security
- The Envision datasheet states that the solution provides full encryption in transit and at rest. · files.diagenix.com, 8 Oct 2026
- Security and compliance
- The datasheet states full encryption in transit and at rest and lists PCI and HIPPA compliance. · files.diagenix.com, 4 Oct 2026
- Support
- Diagenix says it offers technical support ranging from business-hours premium support to 24/7 support. · diagenix.com, 8 Oct 2026