No. 5 of 24 ·Call Center Quality Management Software

Click2Coach

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Freedom report

One barScore 5.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely0 of 6 device platforms
DocumentedPlans, terms and facts published

Click2Coach is ranked #5 of 24 in call center quality management software on Freedom251.

Compared on call center quality management software

Coaching workflows: Yes
AI-assisted scoring: Yes
Compliance reviews: Yes
QA channels: omnichannel

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The record

Purpose: Click2Coach is part of Envision’s workforce optimization suite for improving agent effectiveness and customer experience.
Recording: The suite supports synchronized voice and multi-agent screen recording, including capture of up to three simultaneous screens per agent.
Monitoring: Click2Coach LiveView offers real-time monitoring of agent interactions and live viewing of agent desktops.
Quality and coaching: AI quality monitoring supports manual, assisted, and fully automated agent scoring and coaching.
Analysis: Features include transcripts, sentiment analysis, speech analytics, dashboards, reporting, and keyword or phrase search.
Alerts: The product can alert on words, phrases, sentiment, silence, and talk-over.
Learning: The suite includes eLearning and tools for delivering targeted agent training and coaching.
Channels: The datasheet lists interaction recording for calls, screens, email, and web chat.
Deployment: Click2Coach is described as available on premises and in the cloud, with cloud solutions powered by Microsoft Azure.
Security and compliance: The datasheet states full encryption in transit and at rest and lists PCI and HIPPA compliance.
Integrations: The datasheet describes the product as fitting with existing softphone systems; it does not name specific Click2Coach integrations.
Scale and support: The datasheet describes service for organizations with 5 to 10,000+ agents.
Audience: Listed target markets include finance, public sector, healthcare, insurance, retail, travel, and utilities.

Where it ranks on Freedom251

Best Call Center Quality Management Software in 2026#5 of 24

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Sources

files.diagenix.com/website/products/envision/Envision-Solu· checked 4 Oct 2026