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QUALICORE
What QUALICORE is
QUALICORE provides quality assurance and coaching software for call centres and BPOs, with tools for evaluating voice calls and managing follow-up. AI scores calls against a company scorecard, while a human reviews and signs off before an evaluation is submitted. Evaluators can also apply weighted criteria, fatal-fail detection, and automatic escalation. Scorecards support numeric and yes/no scoring, fatal-fail or autofail rules, and unlimited scorecards per company. Failed evaluations can open structured coaching plans with digital agent sign-off and branded PDF records. Its multi-tenant platform describes separate client environments, role-based access, and isolated reporting. The maker says audit records align with POPIA, LRA, BCEA, and GDPR, and that seven-year retention is available out of the box. Listed integrations include Zoho CRM, Genesys Cloud, Five9, Twilio Flex, Slack, Microsoft Teams, Zendesk, Zapier, and a REST API. Paid plans are billed monthly per active agent. The 30-day trial includes full feature access and requires no credit card.
Who it suits
QUALICORE is aimed at call centres and BPOs that evaluate voice calls and connect quality reviews to coaching. Its multi-client controls may also suit teams managing separate client environments.
What it does well
- AI scoring requires human review before submission.
- Unlimited scorecards per company.
- Failed evaluations can trigger coaching plans.
- Includes role-based access and isolated reporting.
- 30-day full-feature trial requires no credit card.
What to know first
- No free plan is listed.
- QA channels are listed as voice.
- Plans are billed per active agent monthly.
- Starter includes 30-day data retention.
Limits
The Starter plan covers up to 10 users, one client, basic features, and 30-day data retention. Higher plans add broader agent, client, retention, coaching, reporting, and integration capabilities.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise | R 1 360/ per agent / month · Custom pricing for large-scale operations · Unlimited users & clients · Advanced analytics & reporting · API access & integrations · Custom branding · Priority support with dedicated account manager · 12-month data retention · Advanced coaching & escalation management | 1,360 ZAR a month |
| Starter | R 160/ per agent / month · Up to 10 users · 1 client · Basic features for small teams · 30-day data retention · Email support | 160 ZAR a month |
| Growth | R 460/ per agent / month · 11–50 agents · Unlimited evaluations · Advanced scorecards · Auto-escalation · Coaching plans · PDF reports · 30-day trial | 460 ZAR a month |
| Professional | R 899/ per agent / month · 51–200 agents · Everything in Growth · Multi-client support · SLA management · Written warnings · Dispute resolution · Audit logs · 30-day trial | 899 ZAR a month |
As qualicore.co.za lists them, read 2 Oct 2026. The maker's own page has the final word.
Getting started
- Open the QUALICORE website
- Start the 30-day trial without a credit card
- Choose a monthly plan billed per active agent
- Connect a listed integration or REST API
- Configure scorecards and evaluation rules
- Begin scoring voice calls and coaching failed evaluations
Verdict
QUALICORE brings call scoring, coaching follow-up, and audit records into a platform for call centres and BPOs. Compare the monthly per-agent plan limits and retention details with your needs before choosing a tier.
Questions
Is there a free plan?
No. QUALICORE is paid, but it offers a 30-day trial with full feature access and no credit card requirement.
How is billing handled?
Plans are billed monthly per active agent, with automatic volume discounts and no annual contract.
What platforms are supported?
The listed platforms are web and API.
Does AI scoring work without human review?
No. A human reviews and signs off on an AI-scored evaluation before submission.
Which integrations are available?
Listed integrations include Zoho CRM, Genesys Cloud, Five9, Twilio Flex, Slack, Microsoft Teams, Zendesk, Zapier, and a REST API.
What compliance frameworks are referenced?
Audit records are aligned with POPIA, LRA, BCEA, and GDPR.
Facts from QUALICORE's own pages
- AI scoring
- AI scores calls against a company’s scorecard, and a human reviews and signs off before the evaluation is submitted. · qualicore.co.za, 2 Oct 2026
- API
- The listed REST API uses an OpenAPI 3.1 specification, OAuth2 client credentials, fine-grained scopes, and a stated limit of 60 requests per second per tenant. · qualicore.co.za, 2 Oct 2026
- Billing
- Paid plans are billed monthly per active agent, with automatic volume discounts and no annual contract, according to the pricing page. · qualicore.co.za, 2 Oct 2026
- Coaching
- Failed evaluations can automatically open structured coaching plans, with digital agent sign-off and branded PDF records. · qualicore.co.za, 2 Oct 2026
- Compliance
- The site says its audit records are aligned with POPIA, LRA, BCEA, and GDPR, and that it offers seven-year retention out of the box. · qualicore.co.za, 2 Oct 2026
- Founded
- 2025 · qualicore.co.za, 28 Sept 2026
- Headquarters
- Cape Town, South Africa · qualicore.co.za, 28 Sept 2026
- Integrations
- The site lists integrations including Zoho CRM, Genesys Cloud, Five9, Twilio Flex, Slack, Microsoft Teams, Zendesk, Zapier, and a REST API. · qualicore.co.za, 2 Oct 2026
- Live scoring
- Evaluators can score calls using weighted criteria, fatal-fail detection, and automatic escalation. · qualicore.co.za, 2 Oct 2026
- Maker
- QUALICORE is a product of ECONX GROUP (PTY) LTD, which the site describes as a Cape Town-based company founded in 2025. · qualicore.co.za, 2 Oct 2026
- Purpose
- QUALICORE provides quality assurance and coaching software for call centres and BPOs. · qualicore.co.za, 2 Oct 2026
- Scorecards
- The scorecard engine supports unlimited scorecards per company, weighted, numeric, and yes/no scoring, and fatal-fail or autofail rules. · qualicore.co.za, 2 Oct 2026
- Security and isolation
- The product describes separate client environments, role-based access, and isolated reporting in its multi-tenant platform. · qualicore.co.za, 2 Oct 2026
- Setup and support
- The features page says most teams are scoring within a working day and lists free scorecard migration and hands-on support during go-live. · qualicore.co.za, 2 Oct 2026
- Trial
- The pricing FAQ states that the 30-day trial includes full feature access and requires no credit card. · qualicore.co.za, 2 Oct 2026